Mortgage & Medical Operations Leadership

Regina Cameron

** ******* ***** ***. *** Bronx, NY 10453 646-***-**** **********@*******.***

OBJECTIVES

Hardworking and results-driven professional with over a decade of experience in the mortgage industry and more than 15 years in the medical field. Most recently served as Vice President, overseeing three departments and leading a team of 35 employees. I bring a strong foundation in customer service excellence, team development, and operational leadership. Known for fostering positive client relationships, streamlining service workflows, and empowering teams to deliver compassionate, efficient support.

EXPERIENCE

LX Associate

Capsule Bronx, NY May 2025 – Present

Ensuring a seamless, delightful customer delivery experience through effective route management, real-time problem solving, and mastery of various complex computer systems

Proactive identification of opportunities to improve cost-savings, safety, and compliance with customer delivery operations

Effective communication with cross-functional teams, customers, and partners, including the ability to manage multiple threads at once.

Customer Service Rep

ModivCare New York, NY February 2025 – May 2025

Provide exceptional customer service while maintaining accurate client records, managing inquiries across multiple communication channels, and ensuring client needs are addressed promptly and effectively.

VP Investor Delivery

Crescent Mortgage Company Atlanta, GA August 2010 – December 2024

Recruiting, interviewing, and hiring. Providing training to closers, as needed. Assisting with contract closings and special projects, as requested. Accurate and timely processing of post-closing files. Quality control and customer reporting with extensive administrative and member service work. Managing a pipeline of all loan types. Reviewing all types of loans for program accuracy and compliance. Preparing Closing Disclosures. Partnering with secondary investors to resolve loan irregularities to ensure files meet HUD, HMDA, and RESPA guidelines. Assisting in the application process, overseeing all mortgage loan closings, and completing all post-closing requirements quickly. Ensuring future salability and quality control of residential mortgage loans and refinances by adhering to all lender underwriting guidelines and referral and state regulations.

Mortgage Closer

Financial Freedom Atlanta, GA May 2006 – March 2009

Prepare the closing package for the attorney handling the Customer's mortgage loan closing. Audit, review and purchase loan closing documents.

Mortgage Closer

Option One Mortgage Atlanta, GA October 2003 – February 2006

Prepped loan application to be submitted to underwriting for review. Created closed loan documents for closing. Reviewed loan package for purchase.

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