Account Coordinator and Facility Account Manager
Resume:
Lisa Tornetta
**** ********* ***** - **********, ** 19403
215-***-**** - *************@*****.***
Education:
Arcadia University, Glenside, Pa
Bachelor of Fine Arts May 2008
Experience:
Pure Install
Account Coordinator
Hybrid, Montgomeryville, May 2026-current
Dispatching high volume job requests with accuracy and efficiency
Fostering vendors relations on multiple projects
Recruitment for future requests
Managed administrative operations for multiple jobs, ensuring timely completion of service requests and work orders.
Billing and paying vendors immediately upon completion
Direct professional communication with Clients and customers
Management of email, calls, incoming inquiries, job troubleshooting and project deadlines
Global Facility Global Facility Management and Construction
Account Manager
Remote, November 2025- March 2026
Managed day-to-day administrative operations for multiple facilities, ensuring timely completion of service requests and work orders.
Calls made daily to speak with locations to coordinate repairs and satisfaction once services have been completed.
Friendly disposition towards clients and vendors to ensure timely completion, level setting expectations on timelines.
Maintained detailed records, contracts, vendor documentation, and compliance files with high accuracy.
Prepared reports, spreadsheets, and dashboards to track maintenance activities, budget usage, and performance metrics.
Coordinated scheduling for preventive maintenance, inspections, and vendor appointments.
Processed purchase orders, invoices, and billing documents while ensuring alignment with budget and contract terms.
Served as the primary administrative point of contact between clients, technicians, and vendors to ensure smooth communication and issue resolution.
Monitored ticketing systems, prioritized requests, and ensured timely follow-through and closure of open tasks.
Followed protocols and updated SOPs, checklists, and administrative workflows to improve efficiency and reduce delays.
Ensured all compliance documents, safety logs, and facility certifications were updated and properly filed.
Provided executive-level clerical support including calendar management, document preparation, email correspondence, and meeting coordination.
Regularly conducted meetings with clients to identify and address specific challenges faced by individual locations.
Engaged in thorough discussions to understand client pain points and determine areas requiring improvement.
Collected detailed feedback to ensure that the unique needs of each site were clearly defined and prioritized for effective solution development.
Edward Jones
Sr. Facilities Coordinator
Remote, October 2023- 2025
Review floor plans to coordinate projects for carpeting and painting.
Strong working relationships with Financial Advisors, with follow through on step-by-step processes.
Receiving, dispatching, generating purchase orders and paying invoices for each work order created.
Service Level Agreement adherence, efficient expectations to branches for timelines and organization.
High level, emergency request assistance and problem solving to ensure excellent service.
Lease delegation with Landlords, reading and executing particulars to ensure responsibilities and cost associated with trades.
Driving and managing projects, executing needs with budget in mind.
Call center servicing for 13,000 branches during 8-hour workday; above average answer rate for calls, strong time management adherence.
Managing vendor relations, project budget and deadlines with focus on maximum cost saving efforts.
David’s Bridal Inc., Corporate Office
Facilities Coordinator
Conshohocken, May 2017-October 2023
Review of drawings (Lighting, Electrical, Plumbing, HVAC) to coordinate trades as needed for each task.
Responsible for managing 330+ locations maintenance requests.
Problem solving emergency work orders, communications with stores and delegating responsibility to vendors for service.
Organizing daily tasks, processing purchase orders and invoices for store issues via Microsoft Office Suite.
Trade specific subject matter expert for Alterations, equipment orders, issue resolution and vendor communication.
Reviewing floor plans and coordinating carpet replacements for stores.
Saving over $750k for company through budgeting, second opinions and trade experience.
Improving work order process by delivering quality customer service to stores.
David’s Bridal
Customer Service Representative/Receiving Assistant Manager
Plymouth Meeting; April 2016-May 2017
Daily tasks include confirming appointments for the week, paperwork for individual brides/parties, extensive knowledge of the product and customer facing interactive skills.
Preparing orders for the entire location, ship and receive products from outside vendors.
Managerial skills applied to front desk and scheduling with staff for daily appointments.
Problem solving and accountability for delayed merchandise for expedited occasion dates.
BNY Mellon
Assets Administrator
King of Prussia; March 2015-April 2016
Call center representative for new account holders/beneficiaries of deceased clients.
Tasks including asset management, high empathic touch during service calls, explanation of benefits.
Knowledge of federal retention, custodial banking, and one on one interaction with financial institution clients.
Iron Mountain
Customer Service Programmer (Customer Care) and Issue Resolution
Royersford; October 2014-March 2015
On-boarding new clients, scheduling pickups, quick turnaround to meet service level agreements.
Resolving any missed services, going above and beyond for the customer in their first 90 days with company.
MS-DOS base programing for data archives, ability to search through database for customer individual needs and order files through warehouse.
David’s Bridal
Wedding Consultant and Customer Service Representative
Plymouth Meeting; 2011-2014
One on one bridal experience with each individual customer.
Product knowledge, excellent customer service and problem solving.
Other Experience:
The Fall Studios, Aktion Gallery -Public Relations
Ascent Talent/Encore Nationwide- Promotional Model/Staff
The Reflections Project- Project Coordinator
Otto's BMW- Receptionist
CSI Holdings- Asset Administrator
Special Skills:
Proficient in Microsoft Office, Photoshop, Outlook, Salesforce, FM Pilot, Service Channel, Safe Keeper Plus and Excel
Excellent communication skills
Extremely effective team player; can adapt to all personalities.
Conscientious and hard-working and easily adaptable to any electronic instrumentation
Promotional skills, strong communication and interactive skills
Experience running and coordinating an entire event, promotions, fundraising and benefit options
Service Line experience
Relationship building, collaboration, active listening, process improvement, cost reduction, cross-functional communication, contract negotiation, budget conscious, reporting and refining data, people management, and vendor relationships.
Contact this candidate