Healthcare Support & Customer Service Representative

Yensy Colon

************@*****.*** 407-***-****

WORK EXPERIENCE

Allstate Insurance Apr. 2025 - Jul. 2025

Customer Representative Orlando, FL.

Was responsible for handling customer inquiries and questions about policies and resolving issues related to their insurance.

Maintained knowledge of insurance policies in order to keep customers informed about their plans.

Resolved customer complaints with my years of customer service experience and training to ensure a positive interaction between both the client and the insurance agent.

Kept up with all interactions with customers, ensuring all records were kept with proper documentation practices in line with company procedures.

Instaloan TMX Finance Jul. 2024 - Mar. 2025

Customer Service Representative / ASMIT Palm Bay, FL

Delivered exceptional customer service by managing accounts, processing payments, and offering tailored financial solutions.

Executed administrative and secretarial duties, maintained accurate POS records, and enhanced customer response time and team morale.

Ensured compliance with policies, security protocols, and regulatory standards while managing store operations, including opening/closing procedures and vault/cash control.

Drove business growth through inbound/outbound calls, supported collections, upheld store appearance, and continuously adapted to evolving products and procedures. NAPA Auto Parts Oct. 2017 - Apr. 2024

Customer Service Manager Saint Cloud, FL

Drive growth of company-owned NAPA Auto Parts stores, customer base, sales, and profits.

Promote the entire line of NAPA products and programs to Wholesale Customers.

Engaged with customers and kept them connected through all of NAPA's eSales programs.

Performed educational seminars, clinics and presentations on NAPA product lines and services.

Maintained customer satisfaction and provided strong customer service including solving customer issues, complaints, and questions in person or by telephone. Andy’s Auto Body Shop May. 2021 - Aug. 2022

Customer Service Manager Saint Cloud, FL

Performed quality control by test-driving various cars and light trucks to ensure repair accuracy and performance.

Scheduled service appointments, generated estimates, and documented maintenance updates per company standards.

Communicated effectively with internal teams and customers to ensure service clarity and satisfaction.

Built strong customer relationships to drive repeat business, referrals, and long-term client retention. EDUCATION

Southeastern Christian Academy May. 2006

High School Diploma Miami, FL.

QUALIFICATIONS

4-40 Customer Representative License Apr. 2025

SKILLS

Organizational Skills, Administrative Experience, Customer Service, Microsoft Powerpoint, Microsoft Office, Customer Service, Computer literacy, Time Management, Communication Skills, English, Spanish, Microsoft Word, Microsoft Excel, Guest Services, Leadership, Documentation review, Communication Skills, Secretarial Experience, Phone Etiquette, POS systems.

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