General Manager - QSR Operations & P&L
Resume:
Kevin Fair
**********@*****.***
PROFESSIONAL SUMMARY:
Dynamic General Manager with 13 years of experience in the Quick Service Restaurant (QSR), Food & Beverage, and retail industries. Proven expertise in restaurant operations, team leadership, staff development, financial management, inventory control, and customer service. Experienced in managing teams of 65+ employees while driving sales performance, maintaining quality standards, controlling costs, and ensuring compliance with safety and operational procedures. Hands-on leader recognized for quickly adapting to complex responsibilities, developing employees, and maintaining operational excellence in fast-paced environments. CORE COMPETENCIES:
● Restaurant & Retail Operations P&L Management & Budgeting
● Hiring, Onboarding & Training Revenue Generation
● Inventory & Supply Management Scheduling & Payroll
● KPI & Performance Management Customer Service
● Employee Relations Team Leadership & Staff Development
● Food Safety & Compliance Multi-Tasking & Prioritization Professional Experience:
Cracker Barrel — Manager
October 2024 – March 2026
● Managed daily restaurant operations across cooking, serving, To-Go, retail, and store personnel.
● Supervised and supported a diverse team while maintaining operational and customer service standards.
● Managed bank deposits, server tip-outs, P&L responsibilities, and inventory reporting.
● Hired, onboarded, trained, and developed new employees.
● Conducted employee performance reviews and provided coaching to improve individual and team performance.
● Monitored operational procedures to maintain quality, safety, and service standards. LongHorn Steakhouse — Manager
March 2022 – August 2024 Location Closed
● Managed daily restaurant operations, including kitchen, bar, To-Go, and front-of-house teams.
● Coached and trained cooks, bartenders, To-Go specialists, and wait staff.
● Conducted employee performance reviews and provided ongoing performance coaching.
● Managed P&L, KPIs, inventory reports, and other key operational metrics.
● Supported sales and service initiatives while maintaining quality and customer service standards.
● Led team members in a fast-paced environment while ensuring adherence to company policies and procedures. Kellwell — Food Service Director
June 2020 – March 2022
● Directed all daily kitchen and food service operations.
● Trained, supervised, and developed staff and inmate workforce personnel.
● Ensured accurate daily sales reporting and prepared sales projections.
● Maintained food service quality, safety, sanitation, and operational standards.
● Coordinated staffing and daily workflow to support efficient kitchen operations. Restaurant Depot — Manager
December 2017 – June 2020
● Managed daily operations while maintaining budgetary and inventory controls.
● Hired, trained, developed, and mentored employees through hands-on leadership.
● Managed inventory and supply levels to support operational needs and cost control.
● Maintained high standards for customer service, product quality, and overall store operations.
● Led by example while supporting employee performance, productivity, and professional development. EDUCATION:
North Metro Technical College — Acworth, GA
Associate Degree, Computer Information Systems June 2002
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