Music Producer & Customer Service Professional

ESTEBAN FLOREZ

Texas

Music Producer • Songwriter • Sales & Customer Service Professional

PROFESSIONAL SUMMARY

Versatile professional with experience in mortgage marketing, sales, customer service, retail operations, music production, songwriting, and artist development. Strong background working directly with customers and clients, communicating effectively, solving problems, and managing responsibilities independently.

Experienced music producer and songwriter with hands-on knowledge of professional recording equipment and a strong ability to direct artists during recording sessions. Skilled at helping artists improve vocal performances, structure songs, track vocals, develop lyrics, and turn musical ideas into completed records.

PROFESSIONAL EXPERIENCE

ATHLAN MORTGAGE / STOCKTON TURNER MORTGAGE

Mortgage Marketing Executive

2003–2008

• Worked in mortgage marketing, sales, and client development.

• Communicated with prospective clients regarding mortgage products and services.

• Generated and followed up with leads and maintained relationships with potential customers.

• Assisted customers throughout the mortgage process and helped connect them with appropriate services.

• Developed strong skills in sales, customer communication, follow-up, and relationship management.

GARRISON’S FOOD MART

Customer Service / Convenience Store Operations

2025–March 2026

• Provided customer service in a fast-paced convenience-store environment.

• Handled customer transactions and daily register responsibilities.

• Assisted customers with purchases, questions, and general needs.

• Helped maintain store organization, cleanliness, and product availability.

• Worked independently and as part of a team while handling multiple responsibilities.

ALLSUP’S

Customer Service / Convenience Store Operations

March 2023–2025

• Provided friendly and efficient customer service.

• Operated point-of-sale systems and handled cash and electronic transactions.

• Stocked merchandise and maintained organized product displays.

• Assisted with cleaning, store upkeep, and daily operational responsibilities.

• Worked effectively in a fast-paced environment while maintaining dependable customer service.

MUSIC PRODUCTION & SONGWRITING

Independent Producer / Songwriter

1998–Present

• More than 25 years of experience in music production, songwriting, recording, and artist development.

• Strong background in hip-hop production and songwriting.

• Experienced in directing artists during recording sessions and helping performers achieve stronger vocal performances.

• Skilled in vocal tracking, arrangement, song structure, lyric development, and creative direction.

• Able to help artists overcome creative blocks and develop unfinished ideas into complete songs.

• Experienced with the Ensoniq ASR-10, Korg Triton, and Roland VS-880 Digital Studio Workstation.

• Currently expanding knowledge of Pro Tools and modern digital production workflows.

• Experienced working collaboratively with artists and adapting production and songwriting to an artist’s individual sound.

CORE SKILLS

• Customer Service

• Sales & Marketing

• Client Relations

• Lead Follow-Up

• Communication

• Retail Operations

• Cash Handling & POS Systems

• Music Production

• Songwriting & Lyric Development

• Artist Development

• Vocal Direction & Tracking

• Recording Session Direction

• Song Arrangement

• Creative Problem Solving

• ASR-10

• Korg Triton

• Roland VS-880

• Digital Music Production

• AI-Assisted Music Production

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