Remote Healthcare Customer Service Specialist

ZANIYAH MORRIS

Orlando, FL 312-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Customer service professional with 5+ years of experience supporting customers, members, and healthcare providers in fast-paced, remote and high-volume environments. Skilled in healthcare authorization support, HIPAA-compliant documentation, CRM systems, account support, inbound and outbound calls, issue resolution, data entry, and clear customer communication. Experienced in handling sensitive information, verifying account and authorization details, documenting interactions accurately, and guiding customers through complex questions and next steps. Strong fit for remote customer service, healthcare support, member services, banking/financial customer support, and contact center roles.

CORE SKILLS

Customer Service & Customer Support • Remote Customer Support • Call Center Operations • Inbound & Outbound Calls • Healthcare Authorization Support • Patient & Member Support • HIPAA Compliance • Medical Documentation • CRM Systems • Account Support • Issue & Problem Resolution • Data Entry & Record Maintenance • Identity & Information Verification • Transaction & Account Inquiries • Quality Assurance • Active Listening • Written & Verbal Communication • Microsoft Office

PROFESSIONAL EXPERIENCE

Customer Service Representative (Remote) ResultsCX – Sunshine Health

September 2025 – Present

• Support providers and members with medical authorization requests across Florida, Missouri, and Illinois, providing accurate status updates and next-step guidance.

• Review and verify authorization information to help ensure requests are accurately documented and routed for processing.

• Create and update Omni tickets to maintain complete, accurate case records and support authorization workflows.

• Create Clinical Information Tasks (CITs) to update CPT codes and correct authorization information.

• Use FileNet to verify receipt of medical records and authorization requests and maintain accurate documentation.

• Assist with faxing authorization determination letters and supporting documentation while following established procedures.

• Protect sensitive information and maintain HIPAA compliance while delivering accurate support in a high-volume remote environment.

Customer Service Representative (Remote) Concentrix – Green Dot

June 2026 – August 2026 (Seasonal)

• Handled high-volume inbound calls involving customer accounts, cards, transactions, and service inquiries.

• Verified customer identity and accurately documented customer interactions in CRM systems.

• Resolved account and transaction questions by identifying customer needs, providing clear information, and explaining next steps.

• Maintained quality, compliance, productivity, and customer-service standards in a fast-paced remote contact center.

Tax Advisor II (Seasonal, Remote) Concentrix – TurboTax

March 2026 – April 2026

• Assisted customers with tax software and filing-related questions in a high-volume remote support environment.

• Translated customer questions into clear, easy-to-follow guidance while documenting interactions accurately.

• Maintained quality and customer-service expectations while supporting customers through software and filing questions.

Customer Service Representative Everise

May 2025 – September 2025

• Resolved customer account inquiries by identifying concerns, providing accurate information, and guiding customers to appropriate next steps.

• Delivered clear, professional customer support in a fast-paced service environment while maintaining accurate communication and documentation.

Customer Service Representative Conduent

November 2023 – September 2025

• Provided call center support for customer questions and service needs while following established procedures.

• Documented customer interactions accurately and communicated information clearly to support effective issue resolution.

Customer Service Agent DialAmerica

May 2023 – November 2023

• Managed inbound and outbound customer calls while providing professional customer service and addressing service needs.

• Communicated clearly with customers, documented interactions, and followed established procedures.

Customer Service Representative Costco Member Service Center

January 2022 – June 2022

• Assisted members with account and service inquiries while providing clear information and courteous support.

• Helped members understand available services and appropriate next steps based on their questions.

Cashier / Customer Service Chipotle Mexican Grill

October 2021 – December 2021

• Processed customer transactions, orders, and service requests accurately in a fast-paced environment.

• Provided friendly customer service while responding to questions and service needs.

Cashier / Customer Service Clean Eatz

August 2021 – October 2021

• Processed customer transactions and orders accurately while delivering friendly, responsive service.

• Addressed customer requests and supported a positive service experience in a fast-paced environment.

EDUCATION

Associate of Arts (A.A.) Valencia College – Orlando, FL

High School Diploma Boone High School – Graduated May 2023

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