Customer Service & Remote Support Specialist

MATTHEW SPEARMAN

*.********@***.*** 423-***-****

CUSTOMER SERVICE & SUPPORT PROFESSIONAL

Reliable customer service and support professional with 15+ years of experience assisting customers and patients, troubleshooting equipment and processes, resolving conflicts, documenting information accurately, and following established procedures.

PROFESSIONAL EXPERIENCE

Aeroflex USA — Manufacturing Operations

Sweetwater, TN 01/2025–06/2025

● Monitored production equipment, identified issues, and reported malfunctions to support safe and efficient operations.

● Loaded materials and followed established production and safety procedures. ResourceMFG — Manufacturing Operations

Maryville, TN 04/2024–01/2025

● Operated production machinery while maintaining accuracy, safety, and productivity in a fast-paced environment.

● Documented production information and assisted with training new operators on equipment and procedures.

Walmart — Customer Service & Automotive Associate

Sweetwater & Madisonville, TN 11/2019–04/2024

● Assisted customers with self-checkout equipment, answered questions, and troubleshot transaction and equipment issues.

● Identified problems, explained solutions clearly, and provided courteous support in a busy customer-facing environment.

● Trained new employees on operational procedures, equipment, and customer service expectations.

● Performed vehicle inspections and routine maintenance while communicating service needs and maintaining accurate work practices.

Catalyst (JTEK) — Manufacturing Associate

Vonore, TN 06/2020–04/2021

● Completed production responsibilities accurately while collaborating with team members to resolve workflow and product-related issues.

● Prioritized tasks and communicated effectively with coworkers to meet daily goals and deadlines. PSTA — Transit Operator

St. Petersburg, FL 07/2017–09/2019

● Provided professional service to passengers while safely operating scheduled routes.

● Assisted passengers with questions, accessibility needs, and other service-related concerns.

● Communicated with dispatch regarding delays, incidents, mechanical issues, and emergencies.

● Maintained accurate operational records and followed established procedures. Diagnostic Clinic — Phlebotomist

Largo, FL 04/2015–07/2017

● Provided patient support while collecting, labeling, and preparing specimens for laboratory testing.

● Verified information, maintained accurate documentation, and followed HIPAA, safety, and quality requirements.

● Assisted with training new phlebotomists on procedures and best practices. Quest Diagnostics — Phlebotomist

Seminole, FL 02/2009–10/2015

● Provided professional and compassionate support to patients during blood collection procedures.

● Verified patient information, maintained accurate records, and protected confidential information.

● Communicated with patients and healthcare professionals while following HIPAA, safety, and infection-control procedures.

ADDITIONAL EXPERIENCE

Sweetwater Hospital Association — Phlebotomist Technician Sweetwater, TN 2021 DHL Logistics — Operator Vonore, TN 2021

EDUCATION & CERTIFICATION

Ultimate Medical Academy — Phlebotomy Certification 2009 CORE SKILLS

Customer Service & Support Issue Resolution Troubleshooting Customer Communication Problem Solving Data Entry & Documentation Equipment Support Policy & Procedure Compliance Training Team Collaboration

Contact this candidate