Senior QA Lead & Test Automation Expert

Divya Renganathan

Senior QA lead

Novi, Michigan 947-***-**** ****************@*****.***

https://www.linkedin.com/in/divya-renganathan-b54a6b13/

Professional Summary

Seasoned Senior QA Lead with 20+ years of experience in the software industry, leading global QA teams and delivering high-quality, large-scale releases. Expertise in building robust, scalable QA processes, optimizing test strategies, and reducing production defects. Proven track record of early risk detection, improving test efficiency, and driving cross-functional collaboration between business, development, and QA teams.

Core Skills

●Software Testing Life Cycle

●QA leadership, Team Management and Vendor coordination

●Defect management, Triage leadership & stakeholder communication

●Requirement Analysis, Test Strategy, Test planning, Test case designing and Test execution

●Manual & Automated testing (Selenium and UFT)

●Quality Metrics & reporting

●SDLC and Agile (Scrum) methodologies

●Continuous Process improvement

●Smoke testing, System testing, Functional testing, Integration testing, Maintenance testing, Build verification, Regression testing and UAT

●Risk Management & Mitigation planning

●Business Analysis & stakeholder Liaison

Professional Experience

Senior QA lead/Business Analyst-Scotiabank Canada Jun 2021–Apr 2025

●Led a team of 6 (onshore/offshore) delivering high-quality releases while performing dual roles as QA Lead and Business Analyst

●Reduced production defect leakage by 75% through improved test strategy and early risk dentification

●Built and led Selenium automation framework for Mutual Funds application

●Improved automation efficiency by 20% using GitHub Copilot for test scenario scripting

●Trained and mentored 3 full-time QA engineers on Mutual Funds domain and testing practices

●Extensive domain experience in Mutual funds flows: Purchase, Redemption, Switch, Transfer (Internal & external), SWP, AWD, settlement process, backdated transactions, STTF calculations, Trailer fee calculations, dividends processing, daily NAV generation, year-end Tax reporting and Capital Gain Tax reporting for regulatory (Government) and compliance releases.

Project lead- Royal Bank of Canada Jan 2015 –May 2021

●Managed offshore QA team of 6; recognized as STAR Performer for leadership excellence

●Led testing for Wire Payments, SWIFT messaging, AML FINTRAC reporting, Sanctions scanning (Fircosoft) and RTGS systems

●Designed and executed UAT for SWIFT payments, STP rules, OFAC compliance, and business monitoring systems

●Built automation framework using UFT for SWIFT MT message validation Delivered major initiatives: SWIFT GPI, Payment Modernization, ISO 20022 (MT to MX migration)

Senior QA Engineer / Onsite Coordinator - Capgemini May 2007 –Dec 2014

●Successfully tested the migration testing of PayPal risk product RESERVES (Variable and minimum reserves) and Merchant Payment pro application

●Handled UAT, API testing, Sandbox testing, live-to-site releases and emergency live bug fixes for PayPal’s Merchant & Risk applications

●Represented testing teams as Onshore coordinator from PayPal San Jose, CA for live release implementation

●Designed, validated and executed test scripts for Washington Mutual bank’s loan merger project of loan origination channels (POS) and the fulfilment channels (LOS) into a single system

●Automated Pricing model for Washington Mutual bank’s loan system with QTP from scratch

●Validated build for various modules like Products & Pricing, Fee, Tables (Module Specific) defect fixes and involved in defect management

Credit Cards QA experience- Mainframes VisionPLUS® Sep 2002 - Apr 2007

Associate Consultant, Projects-FDI- Cognizant Jun 2006 to Apr 2007

Associate- Kanbay Software Pvt Ltd Jan 2006 to Jun 2006

Senior Test Engineer- Thinksoft Global services Jun 2005 to Dec 2005

Executive- HDFC Bank July 2004 to May 2005

Test Engineer – Citigroup, Citibank NA Sep 2002 to July 2004

●Delivered QA solutions across banking, credit cards (VisionPLUS®) and mortgage systems for various clients like FDI, HSBC Malaysia, GE Switzerland & Citibank NA

●Specialized in UAT, migration testing, automation (QTP), and defect management

●Extensive domain experience in VisionPLUS®-Batched transaction verification, Credit Management Systems, Billing, Statements, Interest, Fees, Insurance, Plan allocation, Interest Table Override, Collections and batch processing, Transaction Handling, Fraud Queuing Transactions, Chargeback and Representment Processing, Embossing, Payment processing, FAS- Authorization Checks, Reversals & Refunds, Letter requests

●Led the VISA/MasterCard Initiatives like Smart CARD, Verified by Visa, AIS (Account Information Security), PCIDSS (Payment Card Industry Data Security standards) and MasterCard RED (Re-engineering disputes)

Education

Bachelor of Engineering, Madras University

Certifications

●ISTQB Foundation

●Certified Scrum Master (CSM)

Tools and Technologies

●MS office, JIRA, HP ALM, X-ray, Selenium, Cucumber, Post Man, Rest API, SQL, UNIX commands, UFT, SharePoint, Confluence, Service Now (RLSE), Mainframes AS400, Tandem

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