Healthcare Compliance & Scheduling Operations

DIAMOND ANDERSON

Richfield, MN ***** 612-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Healthcare administrative professional with 7+ years of experience in regulated clinical environments, including complex care coordination, HIPAA/PHI confidentiality, documentation, prior authorizations and appeals, clinic audits and quality controls, incident reporting, and cross-functional healthcare operations. Experienced in interpreting service protocols, maintaining accurate records, resolving workflow issues, and supporting patients and clinical teams across hospital, behavioral health, imaging, and specialty-care settings. Seeking to transition into healthcare compliance, privacy, regulatory, program integrity, or quality/compliance work.

COMPLIANCE & HEALTHCARE OPERATIONS QUALIFICATIONS

HIPAA & PHI Confidentiality • Documentation Review & Record Accuracy • Clinic Audits & Quality Controls • Policy & Protocol Adherence • Prior Authorizations & Appeals • Incident & Progress Reporting • Healthcare Operations • Cross-Functional Coordination • Insurance & Billing Support • Epic/EMR Systems • Medical Terminology • Microsoft Office • Problem Resolution

PROFESSIONAL EXPERIENCE

Imaging Scheduling Coordinator M Health Fairview Minneapolis, MN Oct 2025–Present

• Coordinate complex imaging and interventional radiology scheduling across multiple modalities, providers, and locations while accurately supporting provider orders and patient-care workflows.

• Use imaging decision, authorization, and service-protocol tools to interpret requirements, support accurate scheduling, and identify issues that could delay service delivery.

• Maintain confidentiality while communicating with patients, providers, and multidisciplinary teams and handling sensitive healthcare information.

• Apply critical thinking and established protocols to resolve complex scheduling and operational issues while maintaining accurate documentation.

Health Unit Coordinator (HUC) Hazelden Betty Ford Minnesota Jan 2024–Sep 2025

• Maintained confidential PHI in accordance with HIPAA requirements across residential, outpatient, and in-treatment healthcare services.

• Supported clinic audits and quality-control activities and maintained accurate patient-chart, insurance, medication, and clinical documentation.

• Processed medication prior authorizations and appeals and coordinated with pharmacies, providers, nursing staff, and outside facilities.

• Served as a cross-department liaison for healthcare services while supporting clerical workflows, patient admissions, scheduling, and record management.

Scheduling Coordinator M Health Fairview Minneapolis, MN Feb 2023–Feb 2024

• Coordinated procedural services for Infusion, Rheumatology, and Infectious Disease and maintained accurate schedules, reports, registration, insurance, and billing-related information.

• Managed the flow and exchange of patient and scheduling information among physicians, nursing staff, referring providers, and patients.

• Monitored check-ins, discharges, patient statuses, and schedule changes while supporting accurate documentation and efficient use of clinical resources.

Nursing Station Technician M Health Fairview – East Bank Minneapolis, MN Jun 2022–Mar 2023

• Processed admissions and discharges, assembled patient charts, completed documentation, and communicated patient information while following HIPAA guidelines.

• Trained new employees and supported unit operations, supply controls, patient-care documentation, and multidisciplinary communication.

Surgical Care Assistant – PACU Regions Hospital Saint Paul, MN Feb 2021–Sep 2022

• Supported perioperative patient flow and documentation while following organizational policies, HIPAA requirements, and established surgical-care procedures.

• Trained new employees and coordinated communication among patients, clinical staff, and hospital departments.

Certified Nursing Assistant (CNA) English Rose Suites Edina, MN Oct 2019–Apr 2021

• Provided direct resident care, medication assistance, daily charting, and overnight facility support in group-home and private-home settings.

Nursing Station Technician – Med/Surg M Health Fairview – West Bank Minneapolis, MN Sep 2018–Oct 2019

• Processed admissions, discharges, transfers, orders, patient charts, and daily documentation while supporting unit operations.

Mental Health Advocate Supportive Living Solutions Minneapolis, MN Feb 2015–Apr 2018

• Maintained resident charts, processed medical referrals and orders, managed medication and pharmaceutical inventory, and completed daily documentation.

• Documented incidents and resident progress reports and supported facility operations and medication administration.

EDUCATION

Metropolitan State University — Bachelor of Arts in Communications, In Progress

Normandale Community College — Associate of Arts in Psychology, May 2026

CERTIFICATION

Certified Nursing Assistant (CNA)

Contact this candidate