Global Sales & Client Communications Specialist

OCHIM, FAVOUR IYOZO

Ikeja, Lagos, Nigeria +*** 916-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Customer service and operation professional with 4+ years of experience supporting clients, managing administrative operations, coordinating workflows, and resolving service - related issues across corporate environments. Skilled in client communication, handling inquires and escalations, maintaining accurate records, following established procedures, and managing multiple tasks with strong attention to detail. A reliable and adaptable professional with strong communication skills, a willingness to learn, and the ability to work independently in fast-paced remote environments.

CORE COMPETENCIES

● Customer Service & Client Support

● Client Communication & Relationship management

● Cross-Functional & Remote Team Coordination

● Fluent Oral & Written English Communication

● CRM, Scheduling & Documentation Systems

● Process Improvement & Problem-Solving

● Time Management Across Multiple Priorities

● Confidentiality & Professional Discretion

● Operations & Administrative Support

WORK HISTORY

Client Relationship Officer — Astute Synergy Limited Jan 2026 – July 2026

Managed a portfolio of government ministries, agencies, and private-sector organizations, serving as the primary relationship contact for contract payment processing and service-related matters.

Coordinated the end to end follow-up of payments for completed contracts and services rendered, proactively engaging client stakeholders to ensure timely resolution of outstanding cases.

Built and maintained strong relationships with key client representatives through regular communication, fostering trust, satisfaction, and long-term business partnerships.

Handled client escalations and payment-related inquiries, collaborating with internal finance, operations, and management teams to resolve issues promptly and efficiently.

Monitored multiple client cases simultaneously, maintaining accurate records and providing timely progress updates to ensure transparency and accountability throughout the service lifecycle.

Liaised between clients and internal departments to facilitate seamless communication, accelerate issue resolution, and improve overall service delivery.

Prepared and maintained client documentation, correspondence, and status reports to support effective account management and informed decision-making.

Administrative/ Operations Officer — Callari Homes Limited Jul 2024 – Jan 2026 Abuja

Coordinated daily administrative and operational activities to ensure the smooth running of the office and support business continuity.

Developed and managed a centralized appointment scheduling system for multiple real estate agents, improving workflow efficiency and minimizing scheduling conflicts.

Oversaw office documentation, client records, and contract administration, ensuring accuracy, confidentiality, and regulatory compliance.

Coordinated communication between clients, legal counsel, and internal teams to facilitate the timely preparation and execution of property documentation and contracts.

Supported operational planning by monitoring administrative processes, identifying inefficiencies, and implementing improvements to enhance productivity and service delivery.

Managed procurement of office supplies and coordinated vendor relationships to ensure uninterrupted business operations.

Secretary to the Group Head of Loans (NYSC) — Federal Mortgage Bank May 2023 – Apr 2024 Abuja

● Managed complex, high-stakes scheduling and coordinated meetings across internal teams and external partners.

● Served as the primary contact point for cross-departmental and external partner communications.

● Produced reports and presentations from financial data to support leadership decision-making.

● Executed corporate events end-to-end while handling confidential information with discretion. Personal Assistant — Isbang Concept Nigeria Ltd Sept 2022 – May 2023 FCT

● Managed executive calendars and coordinated meetings across time zones and competing priorities.

● Planned travel logistics and reconciled expenses.

● Handled confidential documents and sensitive information with professionalism.

● Coordinated staff and vendor relationships to keep operations running smoothly. CERTIFICATIONS & TRAINING

● Project Management Professional — Linkon Net Institute, 2024

● Human Resources Management — Linkon Net Institute, 2024

● Health, Safety and Environment (Levels 1–3) — Linkon Net Institute, 2024

● Teachers' Registration Council of Nigeria (TRCN), 2023 EDUCATION

B.Ed. Education Management and Administration — University of Abuja, 2022

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