After-Hours Traffic Manager & Case Specialist
Resume:
Sonja Ross Paragould, AR
***********@*****.***
EXPERIENCE
Leather’s Logistics, Paragould, AR
After Hours Traffic Manager
September 2022-Present
Customer Service, Telecommunication, Data Entry, Money Management, and Problem Solving
Goodwill Industries of Arkansas, Jonesboro, AR
Career Services/ReEntry Department
April 2018 - September 2022
Employment Specialist, Worked with Employers to Fill Open Positions, Created Resumes and Completed Applications, Implemented Programs to Increase Educational Resources for Employment Purposes, Implement/Create Reentry Programs, Case Management, Sales, Working with Clients that have Barriers, Working with Community Partners, and Thinking Outside the Box to Create Solutions for Community Issues People Source Staffing Professionals, Paragould, AR Account Manager/Office Manager
July 2015 - February 2018
Managed and Recruited for Employer Accounts, Managed Office, Worker’s Comp, Orientations for Multiple Accounts, and Sales EDUCATION
Black River Technical College, Paragould, AR
Associates in Business Management
January 2010-December 2012
Business Management, Accounting, Leadership, Sociology, Economics, Business Communications, Small Business Management, Excel, PowerPoint, and Microsoft Office 2013
Riverside Vocational Technical College, Newport, AR Office Technology Certificate of Completion
August 2000-December 2002
1550 Hours Completed, Microsoft Office, Data Entry, Business Documents, Office Equipment, Filing, and Job Search Tools
SKILLS
Program Specialist
Program Development
Case Management
Data Entry
Human Resources
HIPPA Compliant
Office Manager
Sales/Marketing
Instructor
Socioeconomic Understanding
Customer Service
Breaking Through Barriers
Outside the Box Thinker
Goal Oriented
Client Oriented
Positive Attitude
Outgoing
Strong Minded
Problem Solving
Personable
Self Starter
Team Player
Motivational
References
Michael Armer
Goodwill Industries of Arkansas
Store Manager/Coworker/Program Partner
Rhonda Campbell
Goodwill Industries of Arkansas
Store Manager/Coworker/Program Partner
Chesea Epps
In His Wings Program Manager
Program Partner
Joy Hendrix
Department of Human Services
Friend of 6 Years
Affiliations
In His Wings
Certified ACC Volunteer
2021-Present
Arkansas Community Corrections Transitional House for Women Haven House
Referral Source and Advocate,
2018-Present
Domestic Violence Women’s Shelter
White River Women’s Shelter,
Referral Source and Advocate
2018-Present
Domestic Violence Shelter for Women
Christian Women’s Job Corp
Mentor and Prayer Partner
2017-Present
16 Week Educational Program for Women with Barriers Celebrate Recovery
Leader/Mentor/Client
2008-Present
Recovery Support Group for Hurts, Habits, and Hang Ups Wanting, Needing, and Giving
Lifeline
2015-2018
Resource for Clothing and Furniture
Mission Outreach
Board of Directors
2008-2018
Homeless Shelter in Paragould AR
Agape House
Mentor/Teacher
2008-2018
Restoration Home for Women in Recovery
Accomplishments
2019-Founded/Implemented
All Day Job Readiness
Workshop
2018-Certified Business
Professional in Business
Communications, Customer
Service, and Leadership
2018-Founded/Implemented
Community Alliance Network
C.A.N “Together we CAN make
a difference” (Re-Entry
Coalition in Jackson and
Mississippi County)
2017-Paragould Leadership
Class XX Graduate
2016- Counselor in
Training for Substance
Abuse
Certifications
2021-CPR Certified
2019-Career Readiness
Certification Gold Level
2019-Valid Driver’s License
2018-Certified Business
Professional
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