Mental Health & Customer Service Professional

KATE MICELI

Roxbury, Ma

************@*****.***

Professional Summary

Energetic, detail oriented customer service professional dedicated to job knowledge, teamwork and a valued work ethic. Authorized to work in the US for any employer

Work Experience

Mental Health Worker

HRI Hospital Brookline, MA

January 2023 to Present

• Monitor patient safety on the inpatient psychiatric unit

• Direct care with patients on a daily basis

• Assist nursing staff with patient treatment procedures

• Ensure a safe and therapeutic environment

• Assist patients with activities of daily living

• Provide routine patient care as required in a psychiatric environment

• Document and communicate unusual or erratic changes in client behaviors

• Assist with patient groups and activities

Recovery Specialist Supervisor

Behavioral Health Network, Inc. Greenfield, MA

December 2021 to December 2022

• Supervised and support the Recovery Specialists with their responsibilities

• Trained Recovery Specialists staff on their daily tasks and managing the milieu

• Assisted in staff selection, resolving personnel issues, scheduling of employees Sales Associate

Express-Boston MA

October 2018 to December 2021

• Ensured product is on the floor and sized appropriately

• Made sure customers have a quick and efficient cash wrap experience

• Additional tasks included stocking, cleaning and folding merchandise Recovery Specialist

The Dimock Center Roxbury, MA

December 2019 to December 2020

• Supported patient’s admission and discharge process

• Conducted property search of patient’s belongings on admission and discharge

• Supervised and support patients as needed throughout the program day Recovery Specialist

Phoenix House Quincy, MA

January 2014 to January 2016

• Assisted with client screening, admission, discharge, orientation of patients

• Collected & completed vital signs, urine screens, strip searches

• Ensured client rooms and beds are cleaned and turned over upon discharge of each client Executive Administrative Assistant

The TJX Companies, Inc. Framingham, MA

June 1997 to October 2013

• Scheduled and maintained multiple calendars of appointments and meetings

• Coordinated travel itineraries and processed expenses

• Organized meetings (Catering, Booking Rooms, Follow up, etc.) Education

Psychology (Bachelor's degree)

Sociology Framingham, MA

September 1997 to May 2001

Psychology (Bachelor's)

Framingham State College Framingham, MA

September 1997 to May 2001

Canton High School Canton, MA

September 1994 to June 1997

Bachelor's degree in social work

Skills

Computer skills Proofreading Microsoft Excel Recruiting Caregiving Databases Case Management Driving Medical coding Patient care Childcare Care plans Microsoft Outlook Filing Behavioral Health Spanish EMR systems Microsoft Access Epic Peer group facilitation Administrative Assistant Harm reduction Visio Patient monitoring Schedule management Hospital experience Social Work Discharge planning Leadership Medical terminology Heavy lifting Direct patient care in social services case management Analysis skills Supervising experience Working with people with autism Communication skills Typing ICD-9 Receptionist Patient observation Addiction Counseling Crisis intervention Management Bilingual Patient assessment EHR systems Windows Vital signs Conflict management Adult education Individual / Group Counseling Medical administrative support Problem solving Team management Intake Experience Public health CSS Microsoft Powerpoint Group home Mentoring Trauma response Documentation review Writing skills Data collection Languages

English

Certifications and Licenses

Driver's License

First Aid Certification

Additional Information

Authorized to work in the US for any employer

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