Cash Handling, Nursing, Call Center Support

WORK HISTORY

RASHEIDA RHAMES

■ Rochester, NY ***09 ■ +1-585-***-**** ■ **************@*****.*** ■

CASH MANAGEMENT SERVICE TELLER 12/2024 to 05/2025

Loomis Armored US, 65 Vantage Point Drive

• Counted large amounts of cash using a cash counting machine

• Data entry

• Made deposits into customers accounts

• Paid very close attention to detail as to avoid deposit errors NURSING UNIT CLERK 01/2024 to 12/2024

Cobbs Hill Manor, 1175 Monroe Ave Rochester, NY

Managed supply inventory to ensure adequate resources for the smooth operation of the nursing unit.

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• Improved data accuracy with diligent maintenance of patient charts and reports. Ensured accurate documentation of patient information by meticulously updating electronic health records.

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Maintained confidentiality at all times while handling sensitive medical documents, adhering strictly to HIPAA guidelines.

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• Performed various administrative tasks by filing, copying and faxing documents. Contributed to patient safety by promptly addressing medication discrepancies in collaboration with nursing staff.

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CALL CENTER AGENT 04/2023 to 09/2023

Concentrix, Monroe Ave Rochester, NY

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

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Developed expert knowledge of company products and services to provide accurate information to customers.

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Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.

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Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.

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• Addressed customer account discrepancies and concerns.

• Data entry

Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.

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CASHIER 12/2021 to 05/2022

KwikFill United Refinery, 380 North Winton Rd Rochester, NY

• Greeted customers entering store and responded promptly to customer needs. PROFESSIONAL

SUMMARY

EDUCATION

SKILLS

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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• Built relationships with customers to encourage repeat business. Resolved customer complaints professionally, leading to improved customer relations and loyalty.

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• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.

• Helped customers complete purchases, locate items, and join reward programs.

• Stocked, tagged and displayed merchandise as required.

• Assisted customers with returns, refunds and resolving transaction issues. Collaborated with team members to achieve sales targets and maintain a clean, well- stocked store environment.

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• Enhanced shopping experience, provided product information and location assistance. I have 13 years of customer service experience. I also have warehouse experience. I worked six years as a secretary in a tax/accounting office. I thrive in fast paced environments, but I work well in a steady pace also. I have excellent communication skills, and I am willingly to learn in order to perform my job duties efficiently. None : Radiology Technician

Monroe Community College - Rochester, NY

None : Nursing

Central Carolina Technical College - Sumter, SC

Diploma : General Studies, 06/1997

Lakewood High School - 350 Old Manning Rd Sumter, SC 29150

• Written and verbal communication

• Proficient in Microsoft Word

• Multitasking Abilities

• Data Entry

• Analytical and Critical Thinking

• Typing 45 wpm

• Medical terminology knowledge

• Documentation and reporting

• Customer support

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