Senior UKG Pro WFM Consultant

Anju

Senior UKG Consultant

Email: *********@*****.***

Mobile: (484) 563 - 2318

LinkedIn: https://www.linkedin.com/in/anju-4753663a3/

PROFESSIONAL SUMMARY

Senior UKG Consultant with 7 years of experience delivering UKG Pro WFM, UKG Workforce Dimensions, and Kronos Workforce Central solutions across workforce management, payroll, HRIS, implementation, enhancement, migration, and production environments.

Lead-level expertise across requirements gathering, solution design, functional configuration, process mapping, BRD/FRD, user stories, acceptance criteria, Product Ownership, Agile/SDLC delivery, Jira, backlog management, CRT/SIT/UAT, regression and integration testing, payroll parallel testing, release management, vendor management, SaaS partnerships, production support, and Tier 3 escalations, with strong expertise in workforce forecasting, forecast scenarios and overrides, staffing plans, demand planning, WFM optimization, and scheduling optimization.

Hands-on technical experience with UKG Pro HCM, UKG Data Hub, Workforce Analytics, UKG People Assist, WIM, APIs, Dell Boomi, Boomi extensions, Integration Hub, custom connectors, SQL, inbound/outbound interfaces, data feeds, data migration, source-to-target mapping, validation, reconciliation, and enterprise HR/payroll integrations.

Strong functional expertise across Time & Attendance, Pay Rules, Pay Policies, Scheduling, Advanced Scheduler (AS), Accruals, Leave & Absence, Workforce Planner, Workforce Activities, Labor Structures, ESS/MSS, Attestation, Security, SSO, RBAC, reporting, and workforce analytics, including demand-driven scheduling, predictive scheduling, staffing models, and labour demand planning. Experienced with Kronos-to-UKG migrations, Advanced Scheduling and multi-dimensional forecasting, InTouch and DX Clocks, mobile punching, clock configuration, punch validation, shift rotation rules, coverage planning, WIM lookup tables, extract processes, automated reporting pipelines, real-time analytics, and workforce data reconciliation.

Strong payroll and compliance knowledge supporting overtime, shift differentials, premiums, call-in pay, on-call allowances, earnings codes, meal-break requirements, FLSA, state and federal labour regulations, and payroll accuracy across complex workforce environments.

Uses Microsoft Copilot, ChatGPT, and Generative AI selectively to accelerate requirements analysis, documentation, test preparation, workflow analysis, validation, and process improvement while maintaining business, functional, and project controls.

Charter Communications

Senior UKG Consultant September 2023 – Present

Led UKG Pro WFM initiatives across requirements, solution design, configuration, and delivery, facilitating discovery workshops and stakeholder sessions, defining functional scope, and translating business needs into scalable workforce management solutions.

Owned BRD, FRD, user stories, acceptance criteria, process maps, workflow documentation, and functional specifications, working closely with product owners, architects, developers, QA, payroll, HR, and business leadership requirements through production.

Managed product ownership activities across WFM enhancements, requirements, backlog priorities, acceptance criteria, release planning, defect resolution, and end-to-end solution delivery, aligning UKG Pro WFM capabilities with evolving business and workforce requirements.

Optimized workforce forecasting and staffing plans using historical labor data, demand drivers, forecasting inputs, workforce capacity requirements, and scheduling constraints to improve demand-driven scheduling, staffing alignment, and workforce optimization.

Used Jira to manage WFM enhancement backlogs, user stories, defects, sprint activities, release priorities, and requirement traceability while supporting Agile delivery and end-to-end UKG Pro WFM solution enhancements.

Partnered with UKG and external SaaS technology vendors on platform enhancements, integration issues, release activities, configuration decisions, and defect resolution, aligning vendor deliverables with business requirements and workforce management objectives.

Drove WFM platform enhancements and optimization across Advanced Scheduler, Workforce Planner, Workforce Activities, scheduling rules, staffing models, and workforce analytics, partnering with technical teams and stakeholders on integrations, automation, reporting, releases, and production improvements.

Led solution design for UKG Workforce Dimensions and UKG Pro HCM, aligning Workforce Planner, Workforce Activities, forecasting, scheduling, labour structures, staffing models, and workforce planning capabilities with operational requirements and payroll processes.

Directed Agile delivery activities including backlog refinement, sprint planning, requirement traceability, change requests, defect resolution, and stakeholder reviews while keeping enhancements aligned with business priorities and release timelines.

Led CRT, SIT, UAT, regression, integration, and payroll parallel testing by defining test scenarios and business validation criteria, coordinating cross-functional teams, managing defects, and driving production readiness through controlled releases.

Managed release and deployment activities including release validation, implementation checklists, deployment coordination, production validation, release notes, knowledge transfer, and post-go-live stabilization to ensure business continuity.

Led configuration and optimization of Workforce Activities, Workforce Planner, Advanced Scheduler (AS), pay policies, scheduling rules, accruals, labour structures, workflows, and business rules, ensuring solutions supported operational processes, workforce capacity, payroll requirements, and governance standards.

Configured and optimized demand-driven scheduling using Advanced Scheduler (AS), historical labour data, volume drivers, staffing models, and predictive scheduling inputs to support labour demand planning, workforce capacity, and scheduling efficiency.

Leveraged UKG Data Hub and Workforce Analytics to consolidate workforce information, validate workforce metrics, build operational dashboards, analyse labour trends, and deliver labour and staffing insights to business and leadership teams.

Extended UKG Data Hub and Workforce Analytics capabilities into Google Big Query to support real-time analytics, real-time visualizations, automated reporting pipelines, workforce metrics, labour trends, and operational decision-making.

Led UKG Pro HCM and WFM integration validation, covering employee lifecycle events, organizational changes, payroll synchronization, master data consistency, and HRIS/payroll data flows across enterprise platforms.

Directed WIM, APIs, Dell Boomi, Boomi extensions, custom connectors, inbound/outbound interfaces, and file-based integrations, monitoring scheduled jobs, batch processes, interface logs, exception queues, data feeds, and data exchanges between UKG, HRIS, payroll, NetSuite, and downstream enterprise systems.

Performed interface reconciliation and data validation using SQL and business-level controls, investigating data discrepancies, integration failures, and processing exceptions while coordinating resolution with technical teams and downstream system owners.

Developed validation scripts, reconciliation reports, WIM lookup tables, WIM extract processes, and lookup-table controls to validate employee, payroll, time, and workforce data while supporting master data consistency across enterprise platforms.

Led operational reporting and analytics activities covering dashboards, workforce metrics, labour productivity, scheduling efficiency, attendance trends, staffing performance, workforce utilization, real-time analytics, and workforce visualizations to identify process improvements and support management decisions.

Acted as the Tier 3 escalation lead for production issues, driving root cause analysis, incident management, SLA adherence, defect resolution, and system stabilization while partnering with technical teams to prevent recurring payroll and workforce-management issues.

Managed production support, configuration governance, security controls, audit readiness, version control, and change management while ensuring UKG solutions remained scalable, secure, documented, and operationally stable.

Used Microsoft Copilot, ChatGPT, and Generative AI selectively to accelerate requirements documentation, workflow analysis, test preparation, acceptance criteria development, and process documentation while maintaining functional accuracy and project standards.

University of Illinois Health

UKG Implementation Consultant July 2021 – August 2023

Led discovery sessions with HR, Payroll, IT, Operations, and leadership to gather business and technical requirements, assess current-state processes, identify gaps, and define future-state workflows for Kronos Workforce Central, UKG Workforce Dimensions, and UKG Pro WFM implementations.

Translated complex workforce requirements into BRDs, FRDs, user stories, acceptance criteria, use cases, workflow diagrams, process maps, and functional design specifications, partnering with developers, QA, product teams, and business stakeholders through the SDLC.

Led functional design and configuration activities across Time & Attendance, Pay Rules, Pay Policies, Accruals, Leave & Absence, Scheduling, Labor Levels, Labor Accounts, ESS/MSS, Attestation, Advanced Scheduler (AS), and workforce compliance rules, ensuring solutions aligned with healthcare operations, staffing models, and payroll requirements.

Owned configuration planning and validation for labour levels, labour account structures, organizational hierarchies, employee profiles, job transfers, manager hierarchies, and employment data, maintaining accurate workforce data across HR, Payroll, and WFM platforms while supporting staffing models and workforce planning.

Developed workforce forecasting and staffing plans using historical workforce trends, demand drivers, forecast scenarios and overrides, staffing requirements, and workforce capacity analysis to support scheduling decisions, labour demand planning, and workforce optimization across healthcare departments.

Configured complex pay rules and pay policies including overtime, shift differentials, premiums, holiday pay, rounding rules, exception handling, meal/rest break requirements, call-in pay, on-call allowances, meal allowances, and differential structures to support accurate time calculations and payroll processing.

Configured accrual profiles, earning rules, eligibility criteria, carryover limits, expiration policies, forfeiture rules, and balance calculations, ensuring accurate leave balances, policy compliance, and payroll synchronization across workforce populations.

Configured and optimized scheduling frameworks using Advanced Scheduler, shift patterns, coverage requirements, staffing models, scheduling rules, and workforce constraints, aligning workforce capacity with operational demand and improving schedule effectiveness.

Led functional validation of UKG Mobile, Employee Self-Service, and Manager Self-Service, enabling mobile time entry, mobile punching, timecard approvals, scheduling access, leave requests, notifications, shift visibility, and manager workforce transactions.

Configured and validated InTouch and DX Clocks, including clock setup, clock profile configuration, punch validation, communication settings, device synchronization, and time-capture workflows to support accurate workforce timekeeping across healthcare locations.

Configured employee attestation and compliance workflows, including meal-break confirmations, policy acknowledgments, approval routing, notifications, escalation paths, and approval hierarchies to strengthen workforce governance, meal-break compliance, and audit readiness.

Supported workforce compliance requirements covering FLSA, federal and state labour regulations, California break regulations, overtime thresholds, attendance controls, and meal/rest break requirements while aligning UKG configurations with organizational policies.

Led source-to-target data mapping, data migration, validation, reconciliation, and data integrity checks for employee records, accrual balances, historical timecards, and payroll outputs during Kronos Workforce Central to UKG Workforce Dimensions transformation initiatives.

Partnered with integration teams to validate Integration Hub and Dell Boomi interfaces, including inbound and outbound integrations, scheduled jobs, data synchronization, interface monitoring, integration error handling, and reconciliation across UKG, HRIS, Payroll, ERP, and third-party systems.

Worked with Dell Boomi integration teams to troubleshoot interface failures, investigate data discrepancies, validate integration outputs, and coordinate resolution of workforce and payroll data issues while maintaining reliable downstream synchronization and master data consistency.

Led payroll data validation by balancing time and pay data, reconciling exceptions, validating payroll outputs, and partnering with Payroll teams to resolve discrepancies before payroll close and parallel payroll processing.

Developed and executed CRT, SIT, UAT, integration testing, and payroll parallel testing strategies, including test plans, test scripts, business validation scenarios, defect management, retesting, and production readiness validation for enterprise workforce releases.

Coordinated with QA, technical teams, Payroll, HR, and business stakeholders during defect triage, root-cause analysis, release validation, deployment readiness, and post-go-live support, ensuring controlled production releases and stable workforce operations.

Led data and process mapping, configuration validation, migration readiness, and deployment activities, maintaining implementation documentation, deployment checklists, release notes, training materials, stakeholder communications, and knowledge-transfer documentation.

Analysed labour demand, staffing costs, overtime trends, scheduling efficiency, workforce utilization, and historical labour data to support labour budgeting, workforce planning, staffing models, and operational decision-making while identifying opportunities for process improvement.

Configured Advanced Scheduler (AS) and demand-driven scheduling using historical labour data, volume drivers, staffing models, and predictive scheduling inputs, supporting healthcare workforce planning and labour demand requirements including patient-to-staff ratios.

Applied multi-dimensional forecasting models using historical workforce trends, staffing requirements, volume drivers, and operational inputs to support labour demand planning, workforce capacity analysis, and scheduling decisions across healthcare departments.

Applied Agile and SDLC practices across backlog refinement, sprint discussions, change requests, requirement traceability, defect management, release validation, and continuous improvement, serving as a functional bridge between business stakeholders and technical delivery teams.

Leveraged Generative AI, Microsoft Copilot, and ChatGPT for requirements refinement, documentation, test preparation, workflow analysis, acceptance criteria development, and validation activities, improving delivery efficiency while maintaining functional and business controls.

Delaware North

Kronos Business Analyst Jan 2019 – May 2020

Analysed cross-functional HR, payroll, and operations processes to document business requirements, identify workflow gaps, and support functional design improvements for Kronos Workforce Central, Time & Attendance, Scheduling, Attendance, and Absence Management, aligning solutions with compliance and workforce management objectives.

Created BRD, FRD, use cases, workflow documentation, process maps, user stories, and acceptance criteria, translating stakeholder needs into clear functional requirements for technical teams, QA resources, and implementation partners.

Supported functional testing and UAT by preparing test scenarios, validating timekeeping and scheduling workflows, documenting defects, coordinating issue resolution, and confirming production readiness for system enhancements and payroll-integrated releases.

Performed workforce data analysis and SQL-based validation across employee timecards, accrual balances, pay policies, and workforce transactions; reconciled payroll data, validated reports, investigated exceptions, and supported accurate workforce, operational, and payroll reporting.

Configured Hyperfinds and Genies to improve employee data visibility, workforce monitoring, manager productivity, operational reporting, and secure access to workforce information based on organizational roles.

Supported Kronos Workforce Devices by validating biometric clocks, InTouch and DX clocks, device profiles, clock setup, communication settings, punch collection, exception monitoring, and device synchronization processes to maintain reliable time capture across multiple locations.

Configured schedule patterns, shift templates, rotations, work rules, coverage requirements, employee self-scheduling, shift bidding, shift swapping, and open shift management, improving staffing flexibility and schedule coverage.

Supported workforce scheduling operations by validating shift rotation rules, coverage planning requirements, open shift workflows, and schedule assignments to help maintain appropriate staffing levels across operational teams.

Supported Employee Self-Service and Manager Self-Service capabilities for timecard review, schedule management, leave requests, approvals, notifications, and workforce transactions while resolving user issues and improving adoption.

Supported mobile time capture and Mobile Punching workflows by validating punch transactions, device synchronization, exception handling, and time-entry processes across distributed workforce locations.

Supported leave administration by validating absence eligibility, leave requests, approval workflows, and return-to-work activities, ensuring workforce processes aligned with organizational policies and compliance requirements.

Assisted with security administration, role-based access validation, security profiles, audit controls, access validation, and segregation of duties, helping maintain appropriate access to workforce and payroll data.

Performed data validation, payroll reconciliation, report validation, exception analysis, and integration troubleshooting across timekeeping, scheduling, attendance, and payroll workflows to maintain data accuracy and resolve operational discrepancies.

Supported WIM data processing by validating WIM Lookup Tables, lookup values, employee data feeds, and extract processes used to support workforce and payroll data exchanges between Kronos and downstream systems.

Assisted with WIM Extract Processes and scheduled data feeds by validating employee workforce information, payroll-related transactions, and interface outputs, investigating discrepancies and supporting accurate downstream processing.

Developed and validated reporting processes for workforce and absence data, including automated reporting pipelines, real-time analytics, and absence analytics used to monitor attendance trends, workforce activity, and operational exceptions.

Supported payroll configuration and validation activities involving call-in pay, on-call allowances, differential structures, and earnings codes, ensuring time and pay calculations aligned with workforce policies and payroll requirements.

Collaborated with product teams, QA, technical resources, payroll, HR, and business stakeholders to clarify functional requirements, validate solutions, resolve defects, and support successful system enhancements through SDLC.

Developed release notes, training documentation, stakeholder communications, and end-user support materials, supporting knowledge transfer, business readiness, and smooth adoption of Kronos configuration changes.

Leveraged AI-based documentation and process analysis tools to improve requirements documentation, testing artifacts, stakeholder summaries, and workflow validation while reducing manual effort.

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