Customer Service Representative (Call Center & Guest)

Teshawna Dyer

****.********@*****.*** 347-***-**** Brooklyn, NY

Results-driven and customer-centric Customer Service Representative with over four years of progressive experience in delivering exceptional support services. Highly skilled in managing both inbound and outbound calls, effectively resolving customer concerns, and consistently enhancing customer satisfaction. Eager to apply strong communication skills, adaptability, and problem-solving abilities to drive organizational success. EXPERIENCE

Office of Technology & Innovation (OTI/311) New York, NY Call Center Representative August 2024 - January 2025

• Responded to a high volume of incoming phone inquiries to resolve customer issues in a timely manner.

• Delivered outstanding customer service while utilizing interactive computer and telephone systems.

• Accurately recorded customer inquiries, requests, and complaints, ensuring effective follow-up and resolution.

• Assisted with clerical duties, including data entry and system updates to maintain operational efficiency.

• Collaborated with team members to streamline call handling processes and improve customer experiences. T-Mobile Astoria, NY

Mobile Associate March 2023 - July 2023

• Engaged with customers to address inquiries, providing accurate and prompt information.

• Effectively utilized the POS system to process transactions and manage customer accounts.

• Built strong rapport and trust with customers through personalized service and product knowledge.

• Educated customers about merchandise and services to ensure informed purchasing decisions.

• Contributed to team sales goals while maintaining a high level of customer satisfaction. ASM Global/Barclays Center Brooklyn, NY

Guest Service Representative September 2022 - April 2023

• Warmly greeted and welcomed guests upon arrival, ensuring a positive first impression.

• Assisted guests with inquiries and accommodations, providing timely and effective support.

• Validated guest credentials and tickets, ensuring security and compliance protocols were met.

• Directed guests to their designated areas, enhancing their event experience. Burlington Coat Factory Brooklyn, NY

Front End Cashier May 2018 - November 2020

• Expertly handled transactions using the POS system, ensuring accurate cash management.

• Prioritized customer satisfaction by maintaining a friendly and efficient checkout experience.

• Developed cash handling skills through daily operations and management of financial transactions. EDUCATION

SUNY Brooklyn Educational Opportunity Center Brooklyn, New York Medical Assisting August 2023 - June 2024

Brownsville Academy High School Brooklyn, NY

SKILLS

• Certifications: NHA Certification as a Medical Assistant

• Other: Customer Service, Problem-Solving, Communication, Adaptability, Technical Support

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