Healthcare Administration & Data Support

LENNA SANDERS

**** ***** ******* · 901-***-****

************@*****.***

Highly organized individual with exceptional multi-tasking skills and ability to efficiently and effectively prioritize assignments. Superior clerical skills to providing excellent administrative support duties and with excellent time management skills and ability to multi-task while working within tight deadlines Extremely organized individual with strong PC skills and multi-tasking abilities. EXPERIENCE

2017 – PRESENT

ADMINSTRATION REPRESENTATIVE, METHODIST LEBONHEUR HEALTHCARE

• Utilizes computer applications to access account information and reference material

• Take ownership for documenting of patient queries on behalf of Revenue Recovery Reps and monitor e-mail responses to ensure inquiries are resolved that are directed to the departments

• Assist staff in resolving complex/unique inquiries and take appropriate action to escalate unresolved issues

• Daily/Monthly Review of performance, run reports, balance spreadsheet for auto and manual refunds. Work patient credit balance daily, fax, post refunds, print all patient refunds. Scan refunds, remits, and explanation of benefits in patient chart and specified folders.

2005 – 2015

DATA ENTRY CLERK, HEALTHCARE CONTRACTS

Entering Data in System, A/R Follow-up, Calling Insurance to Verify Patients Eligibility, Balance Accounts for the Month End Close, Post payment electronically EDUCATION

JUNE 1985

MINOR IN BUSINESS ADMINISTRATION, BOOKER T. WASHINGTON Customer Service Skills, Advance Reporting, Accounting System, GPA 2.9 SKILLS

• Excel

• Microsoft

• Interoffice work load

• Courteous

• Word

• Exceptional Oral & Written Communication

2

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