Customer Service & Special-Needs Support

LUCIA HAMPALA

Linden, NJ 551-***-**** **************@******.***

PROFESSIONAL SUMMARY

Customer-focused professional with experience in education, childcare, retail sales, small-business operations, and delivery services. Known for patience, clear communication, dependability, and creating positive experiences for children, families, and customers.

CORE SKILLS

Customer Service • Retail Sales • Communication • Conflict Resolution • Special-Needs Support • Childcare • Time Management • Order Delivery • Small-Business Operations • Bilingual English/Spanish

PROFESSIONAL EXPERIENCE

Substitute Aide – Special Education ESS Public Schools, New Jersey 2024; 2026

Supported children with special needs in public-school classrooms while following teacher and school instructions.

Used patience, empathy, and clear communication to help students participate safely and successfully.

Worked with teachers and staff to maintain a respectful, organized, and supportive learning environment.

Delivery Driver DoorDash, New Jersey 2026

Provided friendly, reliable service while picking up and delivering customer orders accurately and on time.

Communicated with customers and restaurants to resolve order questions and delivery issues professionally.

Business Owner Botanica, New Jersey 2024

Assisted customers with selecting candles and oils based on their needs and product questions.

Managed daily sales, customer service, product organization, and general store operations.

Childcare Provider Private Families, New Jersey 2018–2023

Provided dependable childcare and maintained a safe, positive, and structured environment for children.

Communicated with parents about routines, needs, and daily activities while managing multiple responsibilities.

EDUCATION

High School Diploma St. Mary’s High School, Elizabeth, NJ 2016

Contact this candidate