Dispatcher and Warehouse Beer Line Technician

Michelle Johnson

Mauk, GA ***** +1-706-***-**** ************************@***********.***

Willing to relocate: Anywhere

Work Experience

Beer line Technician / Warehouse Manager

Beverage Control Columbus, GA

May 2020 to November 2025

Excelled in Ensureing the cleanliness and maintenance of our distributors' draft beer lines. Emergency Dispatcher

Road America Columbus, GA

August 2009 to September 2017

Assistant Coordinator, managed high-volume, time-sensitive roadside assistance requests, including towing, lockouts, and tire changes.

Working in a fast-paced environment, requiring strong mapping skills to locate stranded motorists and dispatch services, often providing support during peak summer/winter seasons. Excelling to obtain Strong verbal and written communication.

Ability to work in a high-pressure, fast-paced environment. Excellent customer service and empathy skills.

Proficiency in computer systems and mapping technology. Certified Medical Assistant (CMA)

Dr Blalock Endocrinologist Columbus, GA

April 2010 to June 2017

Certified Medical Assistant (CMA) is a multi-skilled healthcare professional accredited by the AAMA, trained in both clinical tasks (e.g., taking vitals, phlebotomy, injections) and administrative duties (e.g., scheduling, records, billing). CMAs typically work in outpatient clinics and doctor's offices. improving clinical efficiency, increasing patient satisfaction, and demonstrating high accuracy in technical skills.

Used Car Salesman

Jaymaxx Columbus, GA

June 2007 to July 2013

• Built and maintained a loyal customer base through exceptional customer service and follow-up communication

• Demonstrated in-depth knowledge of various car models, features, and specifications to effectively assist customers in making informed purchasing decisions

• Collaborated with finance department to secure competitive financing options for customers, resulting in increased sales volume

• Conducted thorough vehicle inspections and provided accurate vehicle history reports to instill confidence in potential buyers

• Negotiated favorable trade-in values for customers' vehicles while maximizing profit margins for the dealership Food and Beverage Director

Holiday Inn North Columbus, GA

August 1995 to June 2000

• .Maintained accurate financial records related to food costs, labor expenses, sales figures, and budget allocations

• Pioneered the implementation of a digital ordering system which resulted in increased efficiency during peak hours

• Collaborated with event planners or wedding coordinators on customized menus for private functions

• Oversaw all aspects of food and beverage operations, including menu planning, inventory management, and cost control Education

Gaming & Bartending (Gaming School)

Crescent Gaming School Gulfport, MS

November 2002 to August 2003

Nursing (Associate Degree)

Step One Health College Columbus, GA

April 2000 to August 2001

Graduated Top of my Class 4.0

Vocational Office Seale (Kendrick High School)

Kendrick High School Columbus, GA

September 1985 to June 1989

Complete Vocational Office Seal. Early Out Work Program. Upper secondary education

Associate's degree

Skills

Cleaning Bar cleaning Coffee machines Bar supply ordering Refrigerators Cocktail experience Square (POS) Remote patient monitoring POS Ice preparation Tea service Cash drawer securing Hospitality Juicers Windows Cat care Computer operation Industrial freezers Quality control Property management company experience Manufacturing Long-term care facility experience Working with individuals with mental health conditions Quality data entry Sales team management Maintaining an organized workspace Managing kitchen staff Law office experience Adobe Acrobat Word embeddings Property leasing CNA patient management Nursing home experience Text messaging Working with geriatric patients Sales Sales pipeline management Dispatching Crate training Numeracy Beer knowledge Food safety management Veterinary preventive care Animal restraint Sanitation Clerical experience Compliance with security regulations Beverage garnish preparation Bar safety compliance (food service) Live chat In-person customer service Debit card payment processing Manual handling Email customer support Beverage muddling Microsoft Excel Typing Pet training Host/hostess experience Client database systems Order taking Conflict resolution Office phone management Catering experience Glassware polishing Syrup preparation Vendor relationship management EMR/EHR Basic math Detecting counterfeit currency Bartending Direct sales TouchBistro POS Customer relationship building Team scheduling Wine list creation Staff training Bar sanitation Bar opening procedure Bar supply restocking Kitchen health and safety standards Rent payment plan negotiation Debt collection phone call Cash register operations Medication administration Math Espresso machines Bar food preparation Writing skills Beverage pouring CPR Transaction reconciliation Bar storage maintenance Counting cash Greeting customers Cooking Receiving bar shipments Desktop applications Phone communication Wine event organizing Bar storage area management macOS Acute care experience Team development Computer literacy Ice machines Client interaction via phone calls Animal care Meal preparation Blood sampling Serving Microsoft Office Case management Estate planning Dog care Animal handling Document review Data entry Sales objection handling Wine pairing Beverage blending Wine tasting and evaluation Patient care Call center experience Computer skills Making change Clean workspace maintenance Transportation planning Customer follow-ups Vital signs Bar trash disposal Medical terminology Anatomy knowledge HIPAA Xactimate Zoom Spreadsheets Customer order taking Dishwasher Non-alcoholic beverage preparation Blenders Legal administrative experience Family law Pet sitting Outside sales Food service experience Pet boarding Bakery experience Restaurant experience Professional email communication Customer service Productivity software Cash drawer handling Microsoft Word Phone call management Customer communication Food handling Menu planning Bar inventory maintenance Time management Wine knowledge Employment & labor law Cafeteria experience Beverage stirring Beverage preparation CRM system proficiency Beverage flavor balancing Human resources Individual consumer customer service Property management tools Care documentation Bar glassware washing Confidential information handling POS systems Lightspeed POS Casual dining experience Restaurant management Spirits experience Team motivation (leadership skill) Gift card handling Beverage temperature control Cash handling Interpersonal skills Bar stock rotation Technical Proficiency Active listening Fine dining experience Coffee experience Bar Cocktail shakers Inventory management Cash log maintenance Social media platforms Territory management Dog handling Food processing plant experience Mixology Cash flow management Medical equipment operation HR legal compliance Food production Closing sales Home health Beverage building HACCP Cash discrepancy reporting High-end sales Food service cashier experience Bar ingredient mixing Customer information system software Teamwork Medical office experience Beverage service Hospital experience Assisting with ADLs Drink service Food quality maintenance Guest relations Task prioritization Telemarketing Laboratory experience Guest services EMR systems Used vehicle sales Applied behavior analysis Word processing Credit card payment processing Technical troubleshooting support Selling wine to customers Patient charting Clover Bar closing procedure Wine service Beverage layering Food preparation Bar equipment troubleshooting Bar backstock management Microsoft Outlook Depositing cash Hotel restaurant experience Driving Draft beer systems Filing Patient scheduling via phone Bar utensil preparation Bar ingredient measurement Food safety Professional ethics Bartender experience Sales incentive & commission planning Customer service problem-solving Administrative experience Safety equipment

Languages

English

Certifications and Licenses

Driver's License

Certified Notary Public

Bar

CNA

CPR Certification

BLS Certification

Certified Medical Assistant

Bartender License

ServSafe

Food Handler Certification

Food Safety Certification

TIPS

HACCP Certification

First Aid Certification

CDL A

Non-CDL Class C

Basic First Aid certificate, Any valid issuer for CA ServSafe Alcohol Certification

Wine & Spirit Education Trust (WSET)

Additional Information

Authorized to work in the US for any employer

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