IT Support & Security Engineer Resume

Daniel Rodriguez

Cedar Hill, TX · 214-***-**** · *******@*****.***

SUMMARY

IT Support and Security Engineer with extensive hands-on experience in enterprise Windows Server environments, Active Directory administration, Exchange management, firewall configuration, VPN connectivity, workstation deployment, and service desk operations. Strong troubleshooting background supporting Juniper vSRX, Vyatta 5600, and FortiGate firewalls in production environments. KEY SKILLS

- Networking & Systems: Active Directory, Group Policy, DNS, DHCP, SCCM, Remote Desktop, VPN, ServiceNow

- Firewalls & Security: Juniper vSRX, Vyatta 5600, FortiGate

- Platforms: Windows Server 2003–2019, Windows 10/11, Linux/UNIX, AIX

- Applications: Microsoft Office/Outlook, Teams, Citrix, SQL, Exchange Administration CERTIFICATIONS

CompTIA A+, CompTIA Network+, IBM AIX Administration, HP & Xerox Printer Hardware, Juniper vSRX Configuration and Administration, Vyatta 5600 Troubleshooting and Configuration, Microsoft Certified Systems Engineer (in progress), Cisco CCNA (in progress), Linux Administration (in progress) PROFESSIONAL EXPERIENCE

IBM – Dallas, TX

Security Support Engineer

August 2016 – October 2024

- Provided remote customer support via phone, Teams, and Webex for firewall and VPN connectivity issues.

- Used ServiceNow to document incidents, track progress, and perform ticket lifecycle management.

- Guided users through troubleshooting steps for SSL VPN clients including Motion Pro.

- Assisted with basic firewall configuration questions and escalated complex routing or policy issues to senior network engineering teams.

- Coordinated with cross-functional teams to ensure timely ticket resolution and customer satisfaction. Net2Source / Genpact

IT Support Specialist

May 2025 – September 2025

- Managed ServiceNow tickets and provided desk-side and remote troubleshooting.

- Performed imaging and deployment for end-user laptops.

- Resolved HP multifunction printer connectivity and driver issues. IKO Industries (via Cybercoders) – Ennis, TX

Security Support Engineer

October 2024 – April 2025

- Supported enterprise endpoint and network connectivity issues.

- Deployed laptops with standard corporate configurations.

- Assisted users with printer access issues and Microsoft Teams support.

- Handled Workday Administration tasks including user account updates and access provisioning. Crescent Medical Center – Lancaster, TX

Lead IT Administrator

May 2015 – November 2015

- Administered Windows Server and Active Directory environments.

- Supported Group Policy, Exchange 2013, and desk-side troubleshooting. Polypore / Daramic – Corydon, IN

IT Analyst

April 2011 – March 2013 (approximately 3 years of service across multiple sites and responsibilities)

- Provided workstation, laptop, and network support in enterprise manufacturing environments.

- Managed system imaging and deployments using SCCM, improving standardization and rollout efficiency.

- Customized HP Thin Clients using PowerShell and batch scripting.

- Administered Active Directory accounts, security groups, and shared resources. ADDITIONAL TECHNICAL EXPERIENCE (EARLY CAREER)

- Provided enterprise desktop, server, and network support across healthcare, manufacturing, and corporate environments.

- Administered Active Directory user accounts, Group Policy, Exchange services, and VPN access.

- Performed workstation imaging, deployment, printer repair, and hardware diagnostics.

- Supported remote and onsite troubleshooting for multi-site organizations.

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