Aviation Operations and FBO Specialist

Kyra Staver

Herndon, VA ***** 571-***-**** **********@*******.***

Professional Summary

Aviation operations professional with recent FBO experience in dispatch, flight support, ground handling coordination, and VIP customer service. Skilled in managing aircraft arrivals and departures, coordinating ramp and line services, monitoring weather and NOTAMs, maintaining operational documentation, and supporting safe, efficient service in fast-paced environments. Fluent in English, Russian, Ukrainian, and Romanian.

Core Skills: Aviation Operations, FBO Operations, Aircraft Dispatch Coordination, Flight Support, Weather and NOTAM Monitoring, Ramp and Ground Handling Coordination, FAA Compliance, Operational Documentation, VIP Client Service, Billing and Reservations, Team Coordination, Microsoft Office

Professional Experience

Dispatcher / Operations Coordinator & Customer Service Representative

Signature Aviation (Signature Flight Support) - Dulles, VA April 2024 - Present

Coordinate aircraft arrivals, departures, parking, hangar placement, fuel orders, and ground service requests in a high-volume FBO environment

Support dispatch and line operations by coordinating towing, ramp services, crew requests, and service readiness

Serve as a central point of contact for pilots, passengers, line service, and operations teams to ensure efficient service delivery

Monitor schedules, weather, and NOTAMs while maintaining accurate logs, billing, reservations, and operational documentation

Maintain compliance with FAA regulations, airport procedures, and company safety standards during routine and irregular operations

Restaurant Manager

Mazara Restaurant – Arlington, VA Nov 2022 – Jun 2023

Led daily operations, staffing, and customer service in a fast-paced environment

Managed scheduling, inventory, vendor coordination, and compliance with safety standards

Resolved customer issues and improved service quality through strong team leadership

Customer Service Representative

Jet Aviation – Autopilot Drive, VA Jun 2021 – Jul 2022

Provided VIP and corporate customer service in a private aviation FBO environment

Coordinated aircraft services, ground handling, documentation, scheduling, and billing

Worked closely with crews, passengers, and line service teams while maintaining compliance with safety and service standards

Customer Service Representative / Teller

PNC Bank – Herndon, VA Oct 2021 – Jan2022

Handled customer transactions, documentation, and issue resolution with accuracy and professionalism

Maintained compliance with security procedures, internal controls, and confidentiality standards

Logistics Processor

Nordstrom - Tysons Corner Center, McLean, VA Nov 2019 - Jan 2020

Supported inventory control, shipment processing, and organized back-of-house operations

Worked accurately and efficiently to maintain operational flow and service support

Assistant Food & Beverage Manager

Sheraton Hotel – Amman, Jordan Nov 2016 – Jul 2018

Supported multi-outlet hospitality operations, staffing, guest service, and compliance standards

Coordinated daily service execution, inventory, and operational improvements

Event Coordinator

Sheraton Hotel – Amman, Jordan May 2011 – Oct 2016

Planned and coordinated high-profile events, logistics, documentation, and client communication

Managed vendors, timelines, and service teams to deliver smooth event execution

Selected Highlights

• Coordinated a 500+ guest multi-venue wedding in Jordan.

• Helped support a $6.4M department revenue target.

• Supported the installation of the Micros Symphony system at Sheraton.

Education & Certifications

United States - Hospitality Management Certificate, eCornell University (2019)

German Jordanian University, Amman, Jordan - Diploma, Airport Management and Aviation Science (2013)

ULIM University, Chisinau, Moldova - Bachelor's Degree, Psychology (2012)

Contact this candidate