Agile Delivery Leader - Product Owner & Lead Analyst

FAIRFAX, US, ***** • **********@*****.*** • 703-***-****

WWW.LINKEDIN.COM.

ILHAM MUSTAFA

Agile Delivery & Transformation/ Product Owner Lead Business Analyst/ Project Manager/Scrum Master

PROFESSIONAL SUMMARY

Strategic and results-driven Product Owner, Lead Analyst, and Scrum Master with extensive experience in Agile delivery, business process improvement, and enterprise content management. Skilled in leading cross-functional teams, shaping product roadmaps, and translating complex business needs into clear, actionable solutions. Proven success across federal and commercial sectors, with domain expertise in finance, healthcare, energy, education, and banking. Background includes managing SharePoint migrations, optimizing workflows, and overseeing full project lifecycles across Agile, Waterfall, and hybrid environments. Experienced in both cloud-based and on-premises implementations. Proficiency in Azure DevOps, Jira, Sharegate, and PowerShell, with a strong focus on stakeholder alignment, incremental delivery, and continuous improvement.

EMPLOYMENT HISTORY

SENIOR SHAREPOINT BUSINESS ANALYST /PRODUCT OWNER/DEPUTY PROGRAM MANAGER Oct 2023 - Present

Buchanan And EdwardsMcLean, Virginia

• Lead stakeholder interviews, workshops, and journey mapping sessions to gather and clarify business requirements.

• Track sprint progress using burndown charts, velocity metrics, and backlog refinement in Azure DevOps (ADO)

• Manage dependencies across teams and ensured alignment with program milestones and deliverables.

• Conduct gap analysis and authored BRD, SRS and FRD

• Translate business needs into functional specifications, use cases, user stories, and testable acceptance criteria.

• Conduct detailed data analysis to uncover trends, identify issues, and inform business decisions.

• Design, configured, and maintained SharePoint Online solutions including sites, lists, workflows, and permission models to support document management and collaboration.

• Lead Sharegate-based migration of legacy content into SharePoint Online, ensuring accurate transfer of files, metadata, and access controls. And triaged migration issues in a timely manner

• Resolve migration issues using Sharegate reports and PowerShell logs; proactively identified broken links and data gaps.

• Partner with records management and IT teams to validate data quality, retention policies, and compliance standards.

• Act as liaison between business stakeholders and technical teams to ensure solutions met business needs and regulatory requirements.

• Support API-based data exchange for the implemented SharePoint custom features, reducing integration defects

• Support change management and user training initiatives for new process implementations, SharePoint rollouts, and RPA solutions.

•Facilitate Agile ceremonies including daily standups, sprint planning, reviews, and retrospectives to drive team collaboration and delivery cadence.

• Produce weekly, monthly, and quarterly status reports for leadership and stakeholders.

• Develop functional documentation, process maps, user guides, governance materials and operational transition plans.

• Author developer portal training content and knowledge base articles to support SharePoint adoption and onboarding

• Evaluate alternative solutions using decision matrices and cost-benefit analysis.

• Author customer-facing release notes, internal runbooks, and demo scripts; facilitated readiness workshops for Sales and Support teams.

• Developed feature one-pagers and knowledge base articles to drive adoption and reduced support tickets by approximately 35%.

• Supported defect investigation and management to resolution

PROJECT MANAGER/ SCRUM MASTER/SENIOR BUSINESS ANALYSTJul 2022 - Jun 2023

Federal Home Loan Banks (FHLB)Reston, Virginia

• Streamlined Team Workflow by Introducing agile tools like Atlassian Suite (Confluence and Jira), Trello, Monday leading to a streamlined team workflow and Trello, improving transparency and accountability. Reduced project lead time and saved around 25% hours per week on manual reporting.

• Mapped product roadmap features and product incremental releases to the sprints quarterly.

• Facilitated agile workshops and training sessions promoting cross-functional collaboration and reducing delivery time.

• Managed and coordinated agile ceremonies, including daily stand-ups, sprint reviews, product demonstrations, and retrospectives, fostering continuous improvements and utilized metrics to adjust and improve team performance based on capacity, velocity, burn-up, burn-down, and other scrum metrics.

• Spearheaded agile transformation of cross-functional teams by implementing Scrum principles, increasing delivery efficiencies, and reducing project risks.

• Coached teams on Agile principles and maturity, fostering continuous improvement and cross-functional alignment.

• Identified bottlenecks and inefficiencies in the scrum team's workflow, implementing lean practices to reduce time for users and stakeholders.

• Worked with business and technical product owners to develop and implement product backlog prioritization and roadmaps leading to optimized project backlogs and reduced technical debt.

• Supported and led a team of peers, including training, mentorship, and task delegation using tools like Trello and Asana for task management.

• Aligned with business units and IT teams to identify technical and functional requirements. Led project management activities following both SDLC and Agile methodologies to deliver multiple complex releases.

• Tracked budget forecasts and monitored budget performance.

• IT and Business Collaboration: Championed collaboration across IT functions (DevOps, Networking, Security, Architecture) and business units, driving end-to-end application/system enhancements.

• Delivered multiple high-impact projects on time and within budget, such as migrating from an on-premises document management system to SharePoint online and debt system enhancements.

PRINCIPAL BUSINESS ANALYST/PRODUCT OWNER/SCRUM MASTERJun 2021 - Apr 2022

Applied Information Sciences (AIS)Reston, Virginia

• Managed and facilitated scrum ceremonies utilizing Azure Devops (ADO)

• Created product roadmaps backlog epics, features, user stories, and enablers and aligned them to the roadmap features and releases

• Partnered with clients and leads to frame business goals, roadmaps, strategies, and release plans and aligned them with business goals and strategies to shape value proposition

• Coached and educated client product owners to utilize agile principles and best practices

• Used design thinking to understand customer needs and convert that to user centric features/products based on user and market research

• Collaborated with client's cross functional product owners to create alignment in vision and strategy.

• Partnered with client and scrum teams to create, modify, and simplify a health safety database and system and moved it from an enterprise level application using access to a modernized, cloud-based application utilizing power platform

• Collaborated with the different stakeholders to elicit, analyze, document, manage and validate requirements

• Expert in business process modeling tools using Visio to create diagrams like swim lanes, UML, process flows and sequence diagraming.

• Designed end solutions and used designs to validate requirements and improve system usability.

• Created epics, features, user stories and developed acceptance criteria based on the requirements and in collaboration with the clients.

• Utilized performance Metrics to track and analyze team performance metrics, such as velocity and burndown charts, to identify areas for improvement and optimize productivity.

• Partnered with developers to design and validate web-based SharePoint Online solutions using SPFx and Power Automate; ensured compliance with security and usability standards.

• Defined technical requirements and acceptance criteria for Power Platform model-driven apps, enabling migration from legacy systems to cloud-based architecture.

DIGITAL BUSINESS ANALYSIS MANAGER /PRODUCT OWNER/DEPUTY PROJECT MANAGERNov 2018 - Jun 2021

ICF NEXTFairfax, VA

• Managed multiple projects working collaboratively with the delivery teams while supervising and training a team of junior- and mid-level Business and Technical Analysts

• Managed allocation of departmental resources and ensured full adherence of company policies, standard operating procedures (SOPs), and industry standards.

• Coordinated team-based professional development activities to establish strong work cultures and guide career growth planning for each employee.

• Oversaw and collaborated in the campus recruiting process, onboarding and staff training, performance management. Worked directly with Account and Project Managers to develop and implement best practices, procedures, and user manuals.

• Served as Scrum Master, and client proxy product owner and interfaced with government management personnel to create project and product backlogs beside defining and refining requirements.

• Key Projects: CDC's OD2A-TAC, collaborated with cloud services vendors like Aquia, Research Connections, Ryan White HRSA Benchmarking, Rebuild NC Web Redesign, National Cancer Centers (NCI) Smokefree Program Digital Toolkit, Centers of Medicaid, and Medicare Modernization

• Generated ad-hoc reports to evaluate specific business requirements.

• Generated standard and custom reports to provide insights and enhance performance.

• Implemented, co-designed business intelligence solutions to increase operational efficiency.

• Developed complex dashboards and reporting tools to track business performance metrics.

• Analyzed data to identify root causes of problems and recommend corrective actions.

• Collaborated with stakeholders to identify business needs and data sources.

• Coordinate product releases, ensuring that all stakeholders are informed and prepared for new features and updates.

• Deployed predictive analytics models to forecast future trends for public healthcare organizations like HHS-HIV Bureau, CDC, and National Cancer Centers.

• Authored and validated Interface Control Documents (ICDs) for API integrations; collaborated with developers to align schemas, error handling, and versioning.

• Conducted moderated usability testing and stakeholder interviews; translated findings into backlog priorities, improving task success rate by around 40%.

• Created personas and journey maps to inform product design decisions and enhance user experience

LEAD BUSINESS PROCESSES & RULES ANALYST/PROJECT MANAGERAug 2018 - Nov 2018

TEKsystemsMclean, VA

• Supervised, managed, and trained the business analysis team to create and manage processes for multiple projects, in addition to management of baseline change processes focused on origination and delivery.

• Steered verbal and written communications that included coordinating and leading business rules meetings to identify and recommend appropriate methods and solutions for addressing enhancements and defects.

• Ensured all business rules are modelled and adhered to the stakeholder's approved project requirements and key specifications.

• Implemented the use of decision modeling and rules change processes to address minor to major business challenges.

SENIOR REQUIREMENTS ANALYST-REPORTS & OPERATIONS/PRODUCT OWNERJan 2014 - Apr 2018

Federal National Mortgage Association (Fannie Mae)Reston, VA

• Oversaw analysis and management of customer requirements that included defined project scope, functional and non-functional specifications.

• Led the design, documentation, modification, testing, and implementation of new and current Fannie Mae software applications.

• Ensured each project's key sponsor customer requirements were effectively prepared and incorporated.

• Supported development of business intelligence (BI), master data management, and functional data projects by documenting and preparing business requirements, interface control documents (ICD), and BI reports

• Created architecture diagrams, process flows, data mapping documents, and other technical specification documentation as required.

• Translated technical concepts and information into terms parties could easily comprehend.

• Coordinated deployments of new software, feature updates, and fixes

• Evaluated functional compliance of company products.

• Staged, evaluated, and performed quality checks on large data files before sharing them with the department of Treasury and Freddie Mac using controlled File Transfer protocols (FTP)

• Developed and maintained database of financial records for clients.

• Participated in development and acceptance testing of new reports and enhancements.

• Compiled, maintained, and verified data and distributed information through reports and queries to support operations.

• Assessed report and data requirements and determined best technology solution, format, and distribution methods.

SENIOR CONSULTANT/ PROJECT MANAGERAug 2012 - Dec 2013

Actualize ConsultingMcLean, VA

• Served as a senior-level consultant to business clients on assigned projects.

• Built strong interpersonal relationships with business units to identify project needs and requirements ensuring deliverables were met according to project deadlines and client budgets.

• Key Projects: Freddie Mac Uniform Mortgage Dataset (UMSD/UMDP/MISMO) Project, Airline Reporting Corporation (ARC) / Subsidiary Plan Management, Inc

• Accounting Infrastructure & Finance BPR Project, Freddie Mac Finance Change Management Project

APPLICATION QUALITY ANALYST- (PROPERTY DATA WAREHOUSE)Mar 2010 - Nov 2011

Federal National Mortgage Association (Fannie Mae)Washington, DC

• Utilized SQL, MS Excel, MS Access, and other quantitative and qualitative analytical tools to perform monthly data reconciliations, while maintaining brief and precise dataflow for users and database

• Conducted risk mitigation and conducted short- to long-term solution planning and execution to identify and address data reconciliation problems.

• Developed, documented, and implemented testing plans and scripts with objective of maintaining optimal application performance while complying with specifications outlined by business clients and company stakeholders.

• Created and revised procedures, checklists, and job aids to reduce errors.

• Edited, proofed, and critiqued internal documents to improve clarity.

• Consulted with vendors and end-users to uncover system optimization opportunities.

• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.

• Monitored KPIs to proactively address bottlenecks and quality issues.

LEAD BUSINESS ANALYST (EXCEPTION TRANSACTION MANAGEMENT)Sep 2008 - Mar 2010

Federal National Mortgage Association (Fannie Mae)Herndon, VA

• Conducted interviews with key business users to collect information on business processes and user requirements.

• Developed diverse reporting packages to meet individual needs of sales, marketing, product management, and senior leadership.

• Mentored teams and streamlined techniques through evolution of delivery cycles, establishing documentation framework to support agile methodology implementations.

• Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.

• Managed the servicing transfer and exception transaction functions, and monitored risk aspects for MBS servicers, sub-servicers, and custodians.

BUSINESS ANALYST (ASSET DEVELOPMENT AND PORTFOLIO MANAGEMENT)Feb 2005 - Sep 2008

Federal National Mortgage Association (Fannie Mae)Herndon, VA

• Managed Servicers and Sub-servicer portfolios to monitor and mitigate MBS pool and cash level risks including classification, servicing transfers, pool liquidations, and pre-payoff.

• Surveyed clients to ascertain requirements and expectations for product.

• Assessed business requirements to forecast annual budgetary operational costs.

• Developed customized servicer plans and reports, summarizing, and presenting data in visually appealing format, and addressing mitigation plans for troubled servicers.

• Led elevated risk and or troubled Servicers on and off-site reviews including investor reporting best practices, remittances and compliance and adherence to servicing policies and procedures.

INVESTOR REPORTING SPECIALISTMar 2001 - Feb 2005

Navy Federal Credit UnionVienna, Virginia

• Served as account manager for organizational services. Skillfully forecasted servicer activities and mitigated risk exposure through monitoring cash, security updates, loan and pool-level reporting, MBS disclosure, lender reconciliations, and data integrity.

• Tracked servicer activities on pool/loan level reporting and remittances, and factored trends into annual action plans.

• Developed action plans for key risk issues and metrics, negotiated risk mitigation plans, and communicated results to management. Also, Partnered with Fidelity and Fannie Mae attorneys and management to develop a quarterly data-comparing program to ensure compliance with organizational policies and data standards.

EDUCATION

BACHELOR OF SCIENCE AGRICULTURE

University of KhartoumKhartoum, Sudan

SKILLS &TOOLS

Project Management, Stakeholders Management, Vendor Management, SLA and Scope Management, Risk Management, Portfolio Management, Cross-Functional Collaboration, Resource Allocation, Implementation Planning, Sprints Management,, Status Reports Management, Agile, Scrum, Kanban, SAFE, Business Analysis, Process Improvement, Change Management, Product Backlog Management & Roadmap development, PI Planning, RAID Log,Agile coaching, KPI &OKR Management Microsoft Office, Visio, SQL, SharePoint, Wireframing, Prototyping, Cloud Solutions, Google Analytics., Microsoft Project, 508 Testing, Beyond Compare, Tableau, Power BI, MIRO, AzureDevOps (ADO), Monday, Trello, Atlassian Suite (Jira and confluence) & Google Analytics

ADDITIONAL INFORMATION

AFFILIATIONS

• International Institute of Business Analysis (IIBA) Member since 2009

• Scrum Alliance Member Since 2018

CERTIFICATIONS

• Certified Scrum Master (CSM). Certificate # 000847724. Valid through 10/2026

• Certified Scrum Product Owner (CSPO). Certificate # 000847724. Valid through 10/2026

•AI for Scrum Masters (Scrum Alliance Micro credential)-02/2026

• Microsoft Azure Cloud Fundamentals (AZ-900). Certificate #H913-4517. Issued 07/2021

• ITIL 4 Foundation- in Progress Exam 05/02/2026

• Project Management Professional (PMP)-Exam targeted for 08/2026

CLEARANCE: Public Trust with the Government Accountability Office (GAO

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