Customer-Focused Business Operations Professional

SARAHROSALINDARODRIGUES

+240******* ****************@*****.*** Rockville,MD20850

EDUCATION

BachelorofScienceinBusinessManagementandAdministration InstitutionSainteJeanneD'ArcPostBac-Senegal

Major:Accounting

WORKEXPERIENCE

AssistantManager-FreshBaguette

Rockville,MD

-Handlecashtransactionsandensureproperbalanceattheendofshifts.

-Managedcustomerserviceinquiriesandcomplaintsinatimelymanner.

-Engagewithcustomerstoassesstheirneedsanddeliverpersonalizedproduct recommendations,drivingincreasedsalesandcustomersatisfaction.

-Implementedefficientworkflowprocessestoimproveteamproductivityduringpeakhours.

-Trainednewemployeesoncustomerservicestandardsandoperationalprocedures.

-Collaboratedwith15memberstoenhanceoverallcustomerexperienceandsatisfaction. Cashier-BurlingtonCoatfactory

SilverSpring,MD

-Providedexcellentcustomerservicewhilepromotingloyaltyprogramstoincreasesales potential.

-Processedcustomertransactionsaccuratelyandefficiently.

-Handledcash,credit,andreturnsfollowingstorepoliciesconsistently. CashManager,ClientandHumanResources-CHEZLOUTCHA

Dakar,SENEGAL

-Manageddailycashflowtoensureoperationalefficiency.

-Enforcedcustomerservicestandardsandresolvedcustomerproblemswithprofessionalism.

-Manageddailyoperationsandcoordinatedteamactivitiesforefficientworkflow. HumanResourcesIntern-SonatelBusinessSolution

Dakar,SENEGAL

-Makingappointments

-Preparationofrecruitment

-EmployeeScheduleManagement

CERTIFICATIONS

SERVSafecertifiedmanager CAPandBEPaccountingdiploma

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