Organizational Change Leader and Transformation Expert
Resume:
Laura Bullock
Vienna, VA
***************@*****.***
www.linkedin.com/in/laurajbullock1
Ms. Bullock is a business professional with over 15 years of experience as an Organizational Change Management covering Organizational Alignment, Cultural Change, Stakeholder Engagement, Communications, Training, Project Management, Implementation Management, Coaching, and Business Transformation. She promotes adoption from the strategy phase to the transition/implementation phase of projects. Experienced working with C-level executives, vice presidents, directors, mid-level managers and end users. Both strategic and tactical aspects are planned and managed, promoting adoption, sustained change and community development. She is adept at leadership alignment and cultural change.
Professional Experience
LBCI, Inc.
Organizational Change Management & Implementation Director
August 2005 Current
Established consultancy specializing in full-service organizational change management, cultural change, communications, stakeholder alignment, business transformation and implementation management consulting.
Freelance: Currently working part-time freelance communications/organizational change advisory. Develop communication strategies and approaches, key messaging, and delivery channels.
Methodologies: Proficient in the use of structured methodology including IBM’s Global Service Method, Prosci/ADKAR Organizational Change Methodology. Also Developed Organizational Change Management methodologies for eMentum, Inc. and Novartis, including full playbooks with templates, guidance and examples.
Novartis, Strategic Change: Successfully led enterprise-wide organizational transition of an SAP-based finance and procurement solution for over-the-counter division of Novartis. Led the overall change management program and transition management for North America, working with executives in the United States, Canada, and Puerto Rico. Reported to the Global procurement executive in Switzerland.
Implemented cultural change with new processes and policies. Developed the training plan and materials, and facilitated delivery, communications, transition management, coaching and building organizational change management team/capabilities across North America. Attained 100% training attendance with 4.9/5 satisfaction.
Developed stakeholder change community to lead efforts for transitioning to new business processes and cultural changes promoting teamwork across business units. Supported this community with strategic and detailed communications while managing the project plan. Measured and assessed cultural impact results and pivoted the project plan when necessary. Gathered data through surveys, walk-throughs, change community feedback, interviews and open feedback loops. Communicated results across the enterprise sharing successes and needed alterations to schedule, processes and policies.
Novartis Methodology Program: Developed Novartis’ first Enterprise Organizational Change Management methodology playbook/toolkit for a new Center of Excellence to be leveraged for Novartis Global Procurement.
Aramark, Strategic Change: Led Organizational Change Management and Transition/Implementation Project Management workstreams for ARAMARK Uniform Services (AUS), ARAMARK Uniform & Career Apparel Financial Shared Services Center, AUS Oracle Customer Service, AUCA e-business Suite and general strategic development. Engaged by AUS as organizational cultural change management program leader to guide design, development, and execution of complex strategic organizational change programs. The program impacted ~13,000 employees in 240+ locations. Developed and managed project plans for strategic development, organizational change, and implementation designed to promote cultural and process change.
Successfully developed executive leadership and coaching efforts including sponsorship and executive coaching, planning and execution across change categories. Led change readiness assessments, OCM project management, managing change resistance, communications, stakeholder assessment and engagement, workforce planning, job design and training.
Served as project manager for the development of training materials including workbooks, online materials, and job aids. Successfully provided planning, coaching, leadership, and guidance to a team of 8 career trainers and 12 national change champions to set up and manage implementation. Drove strategic communications and for internal employees and external customers using story-telling techniques through various channels.
Aramark, Shared Services Implementation: Led strategic and targeted communication team in the implementation of cross business unit financial and shared services centers. Promoted cultural change aligned with new corporate values. Engaged field and corporate leaders in the approaches, channels, asset development and successful implementation creating improved financial results and customer service.
eMentum, Inc.
Director
April 2020 October 2021
Provided executive consulting for clients as eMentum’s lead organizational change management expert along with project management to assist in the successful implementation of strategic cultural change.
U.S. Department of Treasury, Bureau of Fiscal Services, Administrative Resource Center (Shared Services)
Led all aspects of Organizational Change Management as a part of eMentum’s Project Management Office for Bureau of the Fiscal Service’s Administrative Resource Shared Services Center to onboard AmeriCorps for various services. These efforts included organizational change project management promoting cultural and process change, and stakeholder alignment. Successfully led stakeholder engagement, communications, readiness surveys, training, data collection and metric-based assessments with recommendations for the project and Board of Directors. Developed and executed project plans addressing customer needs with successful enterprise-wide adoption.
Utilized Prosci methodology, adjusting for client needs to promote Awareness, Desire, Knowledge, Ability and Reinforcement (ADKAR). Increased agency-wide competencies by promoting new knowledge and skills. Training resulted in a 4.9/5 satisfaction rate with a newly trained workforce.
IBM
Senior Managing Consultant
September 1998 August 2005
Senior Managing Consultant leading business change for commercial and government customers.
Provided public and private organizations in a wide range of industries with expertise in business change, encompassing organizational change management, business strategy, governance, e-business, project management, business process design, organizational redesign, job design, training, capability transition planning, knowledge capital, and methodology development.
Established IBM’s Marketing Center of Excellence (COE) for Communication & Learning for the global enterprise as a part of a headquarters’ driven strategic initiative driving cultural change. Implemented new global processes and standardized roles. Effectively led the development of the vision, mission, goals, and organizational COE.
Key Skills
Change Vision & Strategy
Organizational Change Management
Implementation
Business Transformation
Communications
Executive Coaching
Stakeholder Engagement
Organizational Alignment & Development
Project Management
Methodology Development
Human Centered Design
Training/Learning
Education
Master of Arts, Organizational Management
University of Phoenix, Tempe, AZ
Bachelor of Science, Finance
Virginia Polytechnic Institute & State University, Blacksburg, VA
Certifications
Certified Enterprise Change Management Practitioner, Prosci
Certified Change Management Practitioner, Prosci
Certified Business Strategy Consultant, IBM
Growth Harbinger Program Certification, Harvard Business School Publishing
Design Thinking/Human Centered Design, IDEO
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