Assistant Deli Manager with Customer Service Excellence

Susan Orr

Somers point, NJ *****

609-***-**** - ************@*****.***

Professional Summary

Have worked in food service/ customer service for many years. Great communication skills, detail oriented and a fast and willing learner. I have worked and operated my own coffee shop, with prepared foods and snacks. I like working with new people and creating a pleasant work environment

Skills

• Customer service • Customer engagement

• Food preparation • Employee supervision

• Sanitation standards • Health and safety regulations

• Food safety compliance • Task delegation

• Product rotation • Employee coaching

• Staff training

EXPERIENCE

03/2023 to Current Assistant Deli Manager

Acme – Mays Landing, NJ

Supervised daily deli operations, ensuring product quality and compliance with health standards.

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Trained and mentored staff in food preparation techniques and customer service excellence.

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Optimized inventory management processes, reducing waste and improving stock accuracy.

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Implemented promotional strategies to enhance sales of deli products during peak hours.

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Analyzed sales data to identify trends, adjusting product offerings accordingly to meet customer demand.

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Trained new team members in proper food handling techniques, equipment usage, and company policies.

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Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.

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Enhanced customer satisfaction by providing exceptional service and product knowledge.

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Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.

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Operated slicer and price computing scale to accurately slice, weigh and label meat products.

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Controlled freshness of products by rotating and removing out of code merchandise.

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Regularly assessed employee performance levels and provided constructive feedback to promote continuous improvement within the team.

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Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.

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Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.

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12/2020 to 01/2024 Food Service Supervisor

Career Opportunity development inc

• Working in food prep. Running a coffee shop, customer service and food service. 04/2007 to 10/2022 Assistant manager

Voltacos – Ocean City, NJ

• Managed daily operations, ensuring adherence to company policies and standards. Developed training programs for new staff, enhancing team performance and efficiency.

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Streamlined inventory management processes, reducing waste and improving stock accuracy.

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Analyzed sales data to identify trends, informing strategic decisions on product placement.

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Mentored junior staff, fostering professional growth and enhancing team collaboration skills.

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Supervised day-to-day operations to meet performance, quality and service expectations.

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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

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Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

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• Generated repeat business through exceptional customer service. 09/2007 to 03/2016 Technician

Parkway Veterinary Hospital

EDUCATION

11/1984 GED program

References

Paul, Montalbo, (126-***-****, Worked with me

Certifications

Serve safe certified

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