Seasoned Technical Writer, Project Coordinator & Business Analyst
Resume:
.
CONTACT
Skokie, US *****
*********@*******.***
Bold Profile
SKILLS
Content Development
Effective Technical Writing and Editing
Instructional Design & Training
Requirements gathering
Security Operations Center (SOC) Statistical Analysis
Asset Management
Document Formatting
Database management
Document Library Design
Precise & Tested User documentation
Website copy
Process documentation
Software documentation
Information design
API documentation
Agile methodology
Usability testing
Style guide creation
Template design
Test plan development
Information architecture
Support documentation management
REFERENCES
Ken Conquest – IT Delivery
Lincoln Financial Group
Brett Pasternak – Manager
Baxalta/Shire
Joe Hendrix
Director Environment Architecture
Pfizer Inc.
Gary Hsieh
Pfizer, Inc.
Donna Magliaro
Technical Writing Manager
Techmahindra
Tom Young
Lead Security Analyst
Johnson & Johnson
***@*******.***
Seeking a remote contract or permanent position.
Skilled Technical Writer with over 20 years of experience; working for Federal, State and County governments and numerous Fortune 500 companies with experience in various industries including Finance, Pharmaceuticals, Information Technology, and Manufacturing.
Professional communicator with solid experience in creating clear, concise, and user-friendly documentation. Skilled in technical writing, content creation, and information architecture, bringing strong focus on collaboration and achieving results. Known for reliability and adaptability in dynamic environments. Expertise in simplifying complex information, ensuring accuracy, and meeting deadlines consistently.
WORK HISTORY
October 2025 - January 2026
Technical Writer InterPros – Cencora, Conshohocken, PA
Responsibilities included updating all company documentation with the newly designed logo and transferring documents to comply with the revised design template.
November 2024 - May 2025
Technical Writer Connexions – Abbott Laboratories, Paramus, NJ
Responsibilities included creating project documentation for an Oracle Golden Gate migration at Abbott Laboratories. I worked with the team to prepare technical documentation for the integration, replication, and migration of multiple systems at Abbott Labs.
Performed critical, cross-functional review processes ensuring all external-facing content is scientifically accurate, legally compliant, and aligned with regulatory standards.
In addition, I assisted with several in-house Connexions' projects involving marketing and recruiting campaigns.
October 2023 - June 2024
Project Coordinator/Technical Writer/Business Analyst Techmahindra – Johnson and Johnson, Alpheretta, GA
Responsibilities included creating project documentation for ISRM projects at Johnson and Johnson Pharmaceuticals. Highly skilled and well organized, I worked with Business Owners, Technical Asset Owners and Project Managers on numerous projects; writing, reviewing, organizing and coordinating approval of SDLC project documentation using J&J Asset Management technology.
Upon successful completion of several projects, I was pleased to receive accolades from several Team members as well as Business Owners, Security Operations Directors and Project Managers. My time with Johnson & Johnson was very educational at satisfying.
March 2023 - October 2023
Content / Technical Writer/Business Analyst Insight Global – Molina Healthcare, Long Beach, CA
Responsibilities included MLR documentation for the Molina Healthcare IT Marketplace Product Lifecycle Management (PLM)system, New Technology processes, and Onboarding Procedures, including SOPs, Presentations, Organizational charts, PLM Flowcharts, and updates to the weekly Team Status presentation for the Marketplace Product Line Administration.
January 2022 - January 2023
Project Coordinator/Technical Writer/ Business Analyst Techmahindra – Johnson and Johnson, Alpheretta, GA
Responsibilities included creation of project documentation for ISRM projects at Johnson and Johnson Pharmaceuticals. Highly skilled and well organized; I worked with Business Owners and Technical Asset Owners writing, reviewing, organizing and coordinating SDLC project documentation using J&J Asset Management technology and Google Workspace.
April 2021 - December 2021
Technical Writer/Content Writer/ Business Analyst Judge Group – Pfizer Global, Wayne, PA
Responsibilities included use of Google Workspace to research, author, and edit documentation such as Reference Architecture documents, Technology Position Papers, API User Guides, ISO documentation, Presentations, and Solution Sketches for the Digital Architecture team at Pfizer. Additionally, I created and updated all the templates that these documents were based on.
This was a 100% Remote role engaging with an international team of technically skilled individuals during a most unusual and fast passed time at Pfizer, which promoted specific CER structured framework to guide Pfizer’s heightened needs at that time. I not only had the chance to write these documents, but I was also asked to research the technology and how it could be utilized in the Pfizer environment.
January 2020 - February 2021
Technical Writer mLogica, Santa Ana, California
Responsibilities included documentation of new PLM technology, such as database performance or SDLC documentation (i.e., Business Requirements, Functional Design, Technical Design, etc.).
September 2019 - December 2019
Technical Writer Lexico - Grant Thorton, Chicago, Illinois
Responsibilities included proposal writing, design documentation, procedural manuals, and technical design illustrations using Visio, Word, PowerPoint and Adobe products. This was a 100% remote position working with international analysts and developers on 24/7 availability. The assignments involved using the documentation to describe the proposed new system for prospective clients.
January 2019 - August 2019
Technical Writer/Business Analyst Sterling Engineering - Flex, Buffalo Grove, Illinois
Responsibilities included the analysis and documentation of lab processes, medical devices, test procedures and experiment methodology for the Lab Stakeholders. This included CER documentation structure for EPA disposal regulations, a scientific term glossary, and FDA / EU MDR regulated procedural manuals.
June 2017 - December 2018
Technical Writer/Business Analyst Solution Partners - Pfizer, Lake Forest, Illinois
Responsibilities included the use of Google Workspace to create, review and edit Business Technology documentation for the Global Serialization project. Pfizer is an FDA regulated environment, and all documents were written to comply with FDA regulations. These documents included Business Requirements, Training, Technical Specifications, ISO documents, Narratives, API User Guides, and Business Presentations. In addition, I created templates for all these documents to meet the FDA regulations and Pfizer's System Development Life Cycle (SDLC) requirements. I also administered the SharePoint site for organized storage of the project documentation.
During this project, I was also tasked with creating Visio diagrams for the Enterprise System Architecture. This included meeting with each individual business tower and documenting the business processes connected to the overall Solution Architecture. I also assisted in the Project Management details by tracking our resources and their workloads using the Microsoft and Adobe applications.
March 2016 - May 2017
Technical Writer/Business Analyst TekSystems - Baxalta/Shire, Bannockburn, Illinois
Responsibilities included assisting the Shared Services Team at Baxalta Pharmaceuticals in their separation from Baxter Pharmaceuticals. My duties encompassed working with approximately 130 Stakeholders, collecting their requirements and populating the Technical Solutions documents (TSD) required for migrating the servers, applications, and data from Baxter Data Centers (worldwide) to Baxalta Data Centers. This involved using an Application Management System (APM) to organize and catalog Baxter's software applications and identifying any redundancies or high-risk applications.
This work was then used as the foundation for SOWs, Work Orders, Procedural Run Books, Data Migration procedures, Test Scripts, and SOC Solutions. In addition, I was tasked to create and maintain the Master versions of these documents on a Shared Services SharePoint Site. During my 14 months at Baxalta, I worked with the TSD Team to refine and update the TSD templates as well as the process by which they were created and approved.
While working on the migration project, I was also given the responsibility of assisting the startup of the VPN project, which was charged with processing VPN requests from Baxalta Stakeholders for VPN access. My duties on this project included the use of SmartDraw to create the Process documentation and Web Design for the three types of VPN.
October 2015 - February 2016
Technical Writer/Business Analyst Insight Global/AbbVie, Waukegan, Illinois
Responsibilities included working with the Lead Architect to develop document design standards, terminology standardization, and development rules for an internal platform solution. In addition, I worked with SMEs (Information Architects, Systems Analysts, and other Abbvie Stakeholders to gather content to support the IT requirements, design documents, and process run books necessary to complete a Developers handbook, Business handbook, and an Stakeholder handbook supporting the migration from Abbott to Abbvie. Abbvie is an FDA regulated environment, and all documents were designed according to FDA standards.
These documents were produced using Microsoft and Adobe products. To support these documents, I also created templates and an extensive technical term glossary.
February 2014 - September 2015
Technical Writer Harmer/Citadel, Chicago, Illinois
Responsibilities included working with Developers and Business Analysts on technical and API User Guides for Stakeholder financial software. In addition, I collected input and created the Technical Communications Style Guide for the Citadel Technical Communications team as well as creating an extensive glossary of terms (both financial and technical in nature), researching the meanings and providing a reference guide for the team, which was then added to the documentation supplied to Citadel clients. This documentation was required to pass audits from the Securities and Exchange Commission as well as other financial regulatory agencies. These documents were produced using Adobe products, RoboHelp Capture, Microsoft Excel, Visio, and the ClearCase Configuration Management tools.
January 2013 - January 2014
Technical Writer/ Business Analyst Randstad/Northern Trust Bank, Chicago, Illinois
Responsibilities included working with BPAs and SMEs in the Change Management Section of Northern Trust's Derivatives Division, creating System Flows and CMDB processes, mapping out NT's Onboarding processes for OTC IOO Bilateral (Chicago and London), OTC IOO CCP Onboarding (Chicago and London) and OTC Custody Bi-lateral and CCP. In addition, I worked with SmartDraw to create detailed process manuals and flows documenting the Asset Management, Security Operations, and Pricing systems as well as Validation Test Plans and Test Scripts for the LEI and Index Options Stakeholders.
During my time with NT, I was loaned out to the PMO division to document and refine their SDLC Process and create API User Guides for several of the systems, which figure into the process (AIP, PRS, Beeline, and GTT). In addition, I created an Employee Onboarding Manual using myself as an example and documenting all procedures that I experienced in the process of onboarding with Northern Trust. This manual became the SOP for onboarding new employees and contractors within the Change Management Division.
January 2010 - January 2013
Technical Writer/Data Analyst ESN, Hines, Illinois
Veterans' Administration
Collaborated with cross-functional teams to define key performance indicators and metrics.
Presented analytical findings to executive leadership, driving actionable insights for business growth.
Produced monthly reports using advanced Excel spreadsheet functions.
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Used statistical methods to analyze data and generate useful business reports.
Streamlined reporting processes, resulting in faster turnaround times for monthly performance reports.
Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.
Generated standard and custom reports to provide insights into business performance.
EDUCATION
Bachelor of Arts Communication
Loyola University, Chicago, Illinois
Bachelor of Arts
Northeastern Illinois University, Chicago, Illinois
Technical Summary
Security Operations (SOC), Asset Management, Remedy, Joomla, TagCloud, RoboHELP, RoboHELP HTML, Microsoft Word, Adobe production tools, Visio, Source Safe 5.0, PowerPoint, Excel and Paint. Additionally, MultiMate, WordPerfect, AS/400 Office, Hawkeye, Adobe Acrobat, Adobe PhotoShop, MS DOS, Adobe PageMaker, MS Mail, Netscape Navigator 3.0 Gold, Microsoft Internet Explorer, Russell Calendar Manager, Microsoft Outlook, and various other desktop publishing software, as well as Edgar, and Xedit mainframe word processing packages.
.
#HRJ#0551f9dd-e5a1-4a49-b3d8-99d5642a74b3#
MARCI L. SALSBURG
Contact this candidate