ACT Employment Specialist: Experienced Mental Health Case Manager
Resume:
Robin Harvin
Fayetteville, NC *8311
***********@*****.***
PROFILE
I am an experienced educator with a unique focus on educational and financial management. I have worked with entities in both the public and private sectors with a focus on youth populations that are the hardest to serve.
I have parlayed these skills and talents into work with federally funded state programming to aid storm impacted individuals and families requiring support in a return to home restoration and resiliency.
My experience as a self-contained teacher, guidance counselor, social worker, bank teller, and mental health qualified professional, coupled with case management delivery and supervisory experience allows me to display empathy while also providing invaluable insight in the work of organizational management of the settings that I serve.
EXPERIENCE
North Carolina Department of Public Safety April 2020 – Jan 2026
Applicant Services Liaison/Supervising Team Lead
I demonstrate a thorough knowledge of the principles and practices of effective CDBG-
DR/MIT grants management by having thorough knowledge of the principle and practices of
CDBG management by attending a CDBG-DR virtual problem-solving clinic and by attending
weekly trainings.
I have thorough knowledge of principles and practices of public and business administration by
managing my organization’s resources, time, and people effectively and efficiently and by
understanding federal grant management and the administration of funds.
I manage a team of seven (7) NCORR Case Managers by providing direct supervision and daily
guidance. I assisted with managing and training a team of (3) NCORR Navigators.
I evaluate the daily operations and functions of the program to ensure program and applicant needs are met by ensure that new applications are uploaded from Form Assembly, applicants are called by the Case Managers per the Standard Operating Procedures (SOP) and by ensuring that new applicants are assisted with providing the necessary program paperwork.
I demonstrate a working knowledge of evaluating and understanding program regulations by adhering to the Standard Operating Procedures (SOPs), program policies, external and internal forms, as well as all other program documents. I attend weekly program team meetings and monthly NCORR staff meeting in order to stay abreast of program updates and changes.
I am skilled in working directly with applicants and clients and within a team by addressing complaints, inquiries, and construction grievances in order to find a path forward for applicant; by assisting with applicant de-scalations; and by leading a team of case managers and working with Constituent Services, my Applicant Services peers in order to provide premier customer services to our program applicants.
I demonstrate the ability to communicate complex program policies and procedures to applicants and other external parties by speaking and presenting to applicants, community, state, and partner agencies via email, phone, text message, and public speaking in order to provide training, and education regarding the program policies and procedures, program changes, and to provide a path forward. I collaborated with diverse groups and provided financial management by explaining federal program funding, communicating financial management, escrows, delinquent mortgage payments, and program recapture as needed.
I am skilled in paying attention to details, and by paying close attention to policy and the standard operating procedure (SOP) guidelines by reviewing activities at the ReBuild NC Centers for program compliance, quality customer service, and to ensure that program policies are followed. I am skilled at building, establishing, and maintain working relationships.
I have experience assessing client needs, monitoring and evaluating progress, providing continuity throughout program participation, and ensuring clients are engaged and knowledgeable of the program’s disaster management operations by assisting with the implementation of new processes; reviewing production reports; application checklist, income calculator, and eligibility summaries.
I have experience in a customer-facing role that requires close coordination with other parts of an internal team by collaborating with county entities to confirm storm damage and recovery needed for applicants in the Strategic Buyout Program and assisting the Emergency Repair Team by completing Emergency Repair Request forms with applicants, and meeting with the team to answer questions about the repairs that were made or that are being requested. I educated all Case Managers and my ASL peers on the Emergency Repair process.
My experience maintaining client records is demonstrated by compiling-detailed case notes, logging events, and progress using the Sales Force program software. I also assist my assigned Case Management team by reviewing their case file notes for accuracy and completeness.
I have demonstrated experience in planning and managing multiple projects as well as demonstrated experience preparing and presenting formal proposals and recommendations.
Saint Augustine University Jan 2018 – Apr 2020
Educational Talent Search Advisor, Raleigh, NC
I strategically identify and recruit students in grades 6-12 that are low income, first generation, or
that have an academic need for post-secondary services. I arrange and conduct college tours,
render academic and personal counseling, arrange tutoring for students, and conduct workshops
for students and parents on careers, study skills, personal development, decision making,
SAT/ACT, financial aid, test taking, course selection, and admissions seminars. I have
demonstrated experience in planning and/or managing multiple projects. I have demonstrated
experience preparing and presenting formal proposals and recommendations.
Wake Acceleration Academy Oct 2016 –Jun 2017
Graduation Candidate Advocate/Site Lead, Raleigh, NC
I collaborated with leadership to provide guidance and direction to staff and to students to ensure the sites are running efficiently. I managed two sites with 3 content coaches each with the daily student population ranging from 10 to 35. I provided documentation and assistance on student attendance and retention efforts, student behavioral issues, students in crisis, assist content coaches with student teaching, opening/resetting tests, and monitor student progress.
Targeted Case Manager Supervisor May 2016 - Nov 2016
Reciprocate 1906, LLC, Miami, FL-Remote/Hybrid
I managed six (8) Case Managers and provided leadership, guidance, and direction to agency
personnel, assisted in recommending discipline of personnel and participated in the evaluation
meetings with personnel and participated in staff meetings.
I facilitated professional staff development through planning, coordinating and periodical
training and orientation sessions; Established and maintained systems to identify children and
families in need; I supervised and monitored daily activity programs. Designed the process for
identifying and/or modifying consumer needs; Provided emergency on-call services as needed.
Facility Supervisor Dec 2015 - Jun 2016
Women’s Program, SouthLight Healthcare, Garner, NC
I managed ten (10) facility staff, completed performance evaluations, employee relations,
employee hiring and interviews, compliance, timekeeping, discipline, and termination. I
provided support and answered questions for residential staff, which includes after hour calls. I
ensured the facility office met the needs of the residents in the most cost-effective manner which
includes analyzing costs prior to purchases and maintaining a list of resources that provide low-
cost or free goods and services. I participated in weekly treatment team meetings and provided
input on client compliance, services, staffing levels and progress. I maintained facility vehicles,
managed transportation log and scheduling, and inspected facility grounds and apartments to
ensure safety and cleanliness. I have demonstrated experience in planning and managing
multiple projects.
Qualified Professional/Case Manager Jan2016 - Nov 2016
Child Population, Vision Behavioral Health Louisburg, NC
I managed (2) Associate Professions to ensure that the behavior plans, strategies, and
Interventions that were put in place were followed.
I facilitated client Child Family Team meetings, developed client Person Center Plans, and
maintained client medical records. I conducted weekly home visits. I coordinated and facilitated
services for clients including transitional planning.
I worked with multidisciplinary teams to determine the needs of the family.
I provided behavior strategies and techniques for both clients and their families to assist clients
with learning appropriate behavior management skills and to assist parents and caregivers with appropriate behavior strategies.
I submitted authorization requests to Medicaid for approval for continuation of services as needed.
Customer Care Specialist Sep 2013 – Dec 2015
Humana, Cary NC
I educated and offered guidance to members via phone regarding their pharmacy plans and benefits. I researched enrollment and eligibility issues including Medicare programs as well as resolved claims, eligibility and benefit inquiries. I consistently exceeded standards for call quality and average handle time in a fast-paced environment.
Tutor/ Teacher Jan 2013 –Aug 2013
Success Academy, Winterville, NC
I managed my classroom and provided direct supervision to the students in my care. I tutored students in the core curriculum of Reading and Math, and provided homework assistance as needed. I developed enrichment lesson plans and activities that are based upon the NC Standard Course of Study, and I managed the program’s Book Club. The students exceeded expectations.
Qualified Professional/Case Manager Dec 2011- Jul 2012
Child Population - Personalized Therapy, Inc., Greenville, NC
I managed a team of two (2) Associate Professionals, while facilitating client intakes as well as developed and maintained client Person Centered Plan and Medicaid authorization requests. I carefully maintained clients’ medical records, coordinated and facilitated client services with multidisciplinary teams in order to determine additional support and services needed for the family. I facilitated monthly Child Family Team meetings.
Qualified Professional Jan 2009 - Oct 2011
Adult Population, Port Human Services, Winterville, NC
I implemented and monitored the Person-Centered Plans, coordinated and facilitated client services, communicated and met with physicians, psychiatrists, and other multidisciplinary teams in order to determine the needs of the client and family as a whole. I conducted utilization reviews submitted authorization request to Medicaid for approval of continuation of services as needed. I conducted home visits. I managed two (2) Associate Professionals and three (3) Para Professionals.
Qualified Professional Feb 2008 – Jan 2009
Child Population, American Human Services, Rocky Mount, NC
I managed (2) Associate Professions and (2) Para Professionals and maintained compliance with all state, mental health, and federal regulations. I conducted weekly home visits, facilitated Child Family Team meetings, and developed Person-Centered Plans. I coordinated and facilitated services for clients including but not limited to transitional planning. I worked with multidisciplinary teams in order to determine the needs of the family and provided behavior strategies and techniques for both clients and their family in order to assist clients with learning appropriate behavior management skills and to assist parents and caregivers with appropriate behavior strategies. I submitted authorization requests to Medicaid for approval for continuation of services as needed.
Case Manager/Qualified Professional Oct 2005 - Feb 2008
Child Population, Area Services and Programs, Rocky Mount, NC
I managed (2) Associate Professionals and (2) Para Professionals; I maintained compliance with all state, mental health, and federal regulations. I also developed Person Centered Plans for clients, managed client caseloads and assisted clients who presented dual mental health diagnoses. I also worked with the Assertive Community Treatment (ACT) Team where I accompanied other members of the team including the team doctor and nurse to the homes of clients in order to perform a wellness check, get an update on client’s status, or observe as the doctor or nurse administered shots to clients.
Guidance Counselor Sep 2002 - Jul 2005
Nash Rocky Mount Schools, Rocky Mount, NC
I organized the counseling program through evaluation and plan implementation. I conducted group and solo sessions. I assisted students with behavior management and participated in Individualized Education Plan meetings for student identified for the Special Education program. I worked with other multidisciplinary teams in order to determine the needs of the child and family. I interpreted test results and referred to the appropriate school-based or community programs as needed. I possess knowledge and experience working with federal and state provisions, regulations, and objectives pertaining to education programs.
BED/Self-contained Teacher Aug 1999 - Nov 2000
Forest Hills Middle School, Wilson, NC
I taught Behaviorally Emotionally Disabled (BED) students English and Social Studies. I also taught the students PSR skills; I managed four (4) Teacher Assistants and completed their yearly evaluations. I collected behavior data on students daily; I prepared and implemented Individualized Education Plans within a team environment with multidisciplinary teams in order to determine the needs of the child and the family. I conducted home visits as needed and facilitated meetings with parents in order to make them stakeholders within their child’s journey of education and life. I possess knowledge and experience working with federal and state provisions, regulations, and objectives pertaining to education programs.
EDUCATION
Western Governor’s University, UT – Teacher’s College Jun 2017 to June 2019
University of Phoenix, Phoenix, AZ Nov 2004-July 2006
MA in Administration and Supervision
North Carolina Principals License Apr 2010 – June 2016
Johnson C. Smith University, Charlotte, NC Aug 1986-May 1990
BS in Social Work
SKILLS
Project Management, Leadership, Team Building, Public Speaking, Microsoft Office
Other Skills and Experience: Housing Counselor, Mortgage Servicer, Bank Teller, Social Worker
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