Licensed Professional Counselor and Operations Leader

BETSY COY

**** ******** **., *** **

Alliance, OH 44601

330-***-**** ******@*****.***

Professional Experience

Licensed Professional Clinical Counselor & Supervisor

We Care Counseling, Inc. — October 2017 – March 2026

Provided individual counseling services to children and adults experiencing anxiety, depression, PTSD, and relational difficulties

Facilitated development of healthy communication skills, boundary-setting, and self-concept

Managed a full clinical caseload, ensuring timely and accurate documentation for reimbursement

Collaborated with multidisciplinary team members to support client care

Delivered evidence-based interventions to promote emotional regulation and behavioral change

Housing Coordinator

Malone University — July 2016 – December 2017

Oversaw all aspects of student housing operations

Developed and implemented a comprehensive housing questionnaire to improve roommate matching

Assisted in policy development and revision related to student housing procedures

Night Supervisor

B&B Café, University of Mount Union — August 2009 – May 2016

Supervised evening staff and served as liaison between team members and management

Managed customer service operations, including cash and credit transactions

Performed food preparation, beverage service, and end-of-day financial reconciliation

Maintained cleanliness and compliance with food service standards

Director of Human Resources & Payroll

Sienna Woods Nursing and Rehabilitation Center — 2007 – 2008

Managed hiring, onboarding, and termination processes for over 100 employees

Compiled and processed payroll data in compliance with organizational standards

Maintained employee records and ensured regulatory compliance

Co-Owner

Italo’s of Lisbon — 1996 – 2007

Managed daily business operations, including staffing, scheduling, payroll, and inventory

Oversaw accounts payable/receivable and vendor relations

Ensured efficient and profitable restaurant operations

Youth Pastor

Lisbon Trinity Friends Church — 1996 – 1998

Provided mentorship and guidance to youth

Planned and facilitated programs focused on personal and spiritual development

Education

Master of Arts in Clinical Mental Health Counseling

Ashland Theological Seminary — December 2016

Bachelor of Arts in Christian Ministries

Malone College — 1996

Licensure & Certifications

Licensed Professional Clinical Counselor & Supervisor (LPCC-S)

License # E.1901475

Clinical Training Experience

Counselor Trainee

Malone University Counseling Center — 2014 – 2016

Completed over 800 total clinical hours, including 450+ direct client contact hours

Provided counseling services to college students under supervision

Gained experience in assessment, treatment planning, and therapeutic intervention

Additional Skills & Professional Activities

Published Author

Blogger

Strong written and verbal communication skills

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