Tonya Coomer
Knoxville, TN *****
***************@******.***
Professional Summary
Skilled Class A Truck Driver with 2 years of experience in logistics and transportation, specializing in safe and efficient freight handling. Proven leadership as an Area Lead, managing over 20 team members while ensuring compliance with safety regulations. Experienced in warranty administration and customer service, with a strong ability to problem-solve and communicate effectively. Holds a CDL A License, committed to delivering exceptional service in the transportation industry. Authorized to work in the US for any employer
Work Experience
Truck Driver Class A
Owens Meta Works-Powell, TN
April 2025 to Present
Transport specialized metal to customers
Truck Driver Class A
Frailey and Schilling-Knoxville, TN
August 2024 to April 2025
hauled for Fraley and Schilling involved operating a commercial truck to transport freight, conestoga trailers, over long distances safely and efficiently. Secured and adhering to all safety regulations. drop and hook operations, physical work for load securement,. Truck Driver Class A
Schneider-London, KY
January 2024 to August 2024
Dedicated truck CDL driver for Walmart DC center. Pulled Refrigerator trailer and dry van trailer with product to Walmart stores.
Warranty Administrator
Tri-State International Trucks, Inc-Bowling Green, KY April 2021 to June 2023
Process all warranty claims for international, Cummins. Eaton and Allison. Process and send part return to proper facility. Sort through scrap parts and dispose of, answer phone, communicate daily with service department and parts department. Assist customers
Material Handler
Magna-Bowling Green, KY
January 2021 to April 2021
Responsible for keeping all parts stocked on 9 manufacturing lines. Keep all empty pallets and totes moved to correct location. Fill propane tank on forklift. Operator Technician
Constellium
July 2017 to January 2021
· Area Lead – Shipping/Receiving
· Conducted inventory over all oils/chemicals.
· Communicated with all outside vendors for deliveries and pick-ups,
· Managed over 20 people in my department.
· Completed all outgoing shipping and receiving of scrap loads.
· Incoming supplies and equipment.
Operator Technician
Constellium-Bowling Green, KY
July 2017 to January 2021
• Area Lead - Shipping/Receiving
• Conducted inventory over all oils/chemicals.
• Communicated with all outside vendors for deliveries and pick-ups,
• Managed over 20 people in my department.
• Completed all outgoing shipping and receiving of scrap loads.
• Incoming supplies and equipment.
Service Advisor / Automotive Service Advisor
Bailey-Gibson GMC-Glasgow, KY
February 2014 to June 2017
Managing your own work in process and providing excellent customer service
• Providing a complete and accurate written cost estimate for labor and parts
• Test driving the vehicle with the customer.
• Implementing and maintaining a service marketing program
• Managing telephone inquiries regarding appointments
• Contacting customer regarding any changes in the estimate or promised time.
• Responding to all open repair orders
Education
Business Administration (Bachelor's degree)
Penn Foster College-Scranton, PA
April 2020 to Present
Associate's degree
High school diploma or GED
Commercial Driver's License (CDL)
Class A
Expires: July 2028
State: TN
Skills
• Refrigerated trailer
• Account reconciliation
• Communication skills
• Driver fatigue management
• Ability to problem solve and pay strong diligence.
• Load securing safety procedures
• Strong verbal communication skills
• Microsoft Word
• Periodic inventory method
• LIFO
• FIFO
• Driving experience on interstate highways
• Safety regulations
• Climbing
• Ability to compute rate, ratio, and percent, and to read and interpret bar graphs.
• Retail merchandising procedures
• Industrial equipment
• Ability to add, subtract, multiply, and divide in all units of measure.
• Forklift
• Freight Experience
• Driving experience in city centers
• Ability to follow instructions
• DOT (Department of Transportation) regulations
• Vehicle cleanliness maintenance
• Cash handling
• Productivity software
• Retail compliance procedures
• Department store experience
• Store opening procedures
• Driving experience in rural areas
• Economic Order Quantity
• Heavy equipment operation
• Logistics
• Automotive fluid level checks
• Customer issue escalation
• Computer literacy
• GPS
• Tractor-trailer
• Knowledge of basic car functions, characteristics, and operations to answer customer questions.
• Extensive product knowledge or the ability to obtain product knowledge.
• Accounting systems
• Retail inventory assessment procedures
• Retail customer service procedures
• Cleaning
• Big box store experience
• Regional lane
• Excellent verbal and written communication skills
• Time management
• Windows
• Auto Service Management
• Pallet Jack
• Phone call management
• Vehicle inspections
• Leadership
• Project management
• Attention to detail
• Supply chain
• Customer service problem-solving
• Materials Handling
• Microsoft Office
• Shipping & Receiving
• Office management
• Technical Proficiency
• Warehouse management system
• Store closing procedures
• Retail safety procedures
• Loss prevention
• Specialty store experience
• Truck driving
• Just-in-Time
• Dealership experience
• Automotive brake inspection
• Driving experience in industrial areas
• Operations management
• Delivery driver experience
• Load & Unload
• Load & unload
• Call center agent experience
• Data entry
• Microsoft Outlook
• Defensive driving
• Computer skills
• Negotiation
• Operating heavy equipment
• Flatbed
• Commercial driving
• Cycle counting inventory management
• Van driver
• Team management
• P&L Management
• Customer service
• Call center experience
• Written communication
• Supervising experience
• Computer operation
• Problem-solving
• Phone communication
• Customer support
• Office Management
• Safe work practices
• Driving experience in construction zones
• Ability to maintain proper dress code and professional appearance in accordance with dealership policies.
• Manual retail inventory counts
• Driving
• Perpetual inventory system
• Dry van
• Excellent customer service and negotiation skills
• Management
• Over 9 years' customer service and management experience in call center operations. Quick and effective analytical person Highly adaptable, thrive on challenges. Excel in new environments able to produce, positive results independently, extremely initiative taking. Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
• Route driving
Languages
• English - Fluent
Certifications and Licenses
CDL
Forklift Certification
Driver's License
CDL A
Air Brake Endorsement
Non-CDL Class C
Pallet Jack Certification
Certified Supply Chain Professional
Additional Information
OEM certification
Cummins, Eaton, Navistar, Allison, and Dana Warranty Certified