Customer Service Professional with 15+ Years Experience

SANDRA JENNINGS

Email: ********@*****.*** • 973-***-**** • LinkedIn: linedin.com/in/sunJennings

EDUCATION

Kean University, Union, NJ

Bachelor of Sciences, Degree

Human Resource Management, (2024)

Essex County College, Newark, NJ

Associates of Sciences, Degree

Business Administration, (2019)

PROFESSIONAL EXPERIENCE

HealthPlan One, Remote

08/22 – 01/25

Healthcare Advocate, (11/25 – 2/25)

●Patient Support Assisting with navigating the healthcare system, including scheduling appointments

●Acting as a liaison between patients, family members, doctors, and nurses to explain medical information and treatment plans.

●Reviewing medical history, taking notes, and recording conversations during appointments.

Rutgers Dental Cont’d Edu., Newark, NJ

Administrative Clerk, (09/25 – 11/25)

●Process application for dentists to update, and new certification courses.

●Composed correspondence for signature.

●Coordinated meetings/conferences and room facilities for courses and workshops

Summit Health, Warren, NJ

Patient Service Representative, (08/19 – 01/25)

●Collaborated closely with physicians, managers, and support staff to enhance patient satisfaction and streamline daily operations, ensuring a seamless experience for all patients.

●Welcomed patients, verified insurance eligibility, processed co-payments, and efficiently managed patient check-ins using the Athena system to ensure a smooth and welcoming front-desk experience.

●Managed patient scheduling needs by proactively coordinating, canceling, and rescheduling appointments, ensuring optimal appointment flow and patient convenience.

Newark Board of Education, Newark, NJ

Administrative Assistant, (03/03 - /5/16)

●Organized speaking engagements, travel, conferences, and meetings for administrators.

●Managed confidential correspondence and typed reports.

●Developed training courses, pamphlets, presentations through Microsoft Office

● Manage training workshops for clerk, and intern staff.

●Maintained files, and records, time keeping and implemented payroll processed through Workday

●Compiled, sorted, transmitted data/reports of student’s data, and processed lunch applications into OneSource, and SAP

SKILLS

Time Keeping (Workday, Kronos), Athena (or Relevant EMR/EHR Systems), Microsoft Office Suite, Insurance Verification Portals, Payment Processing software, Appointment Scheduling Tools, Data Entry and CRM Systems.

Additional Software: ConnectWise, PeopleSoft, Kronos, Workday, Subfinder, Notary Certified

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