Compassionate Healthcare Support Professional

Amber Gray

Address - ** Rocky Pt.Crossville, TN *8571

Contact - ***********@*****.*** 931-***-****

CAREER OBJECTIVE

Results-driven, dependable, and hardworking professional with excellent reputation for quality, efficiency, and commitment to quality customer service. Seeking career opportunities in the healthcare industry. Motivated and resourceful professional with a reputation for quality, proficiency, and reliability in customer service-oriented positions seeking to use medical education and practical experience to healthcare industry. Caring and compassionate medical professional, with a proven determination to consistently excel at all assigned duties, seeking to turn medical education into continuation of rewarding career with a dynamic healthcare facility.

§Proficiencies: Greenway; MS Word

§Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Decision-making skills; Problem solving skills; Critical thinking skills; Following directions

QUALIFICATIONS

Accounting Payroll and Banking Systems Healthcare Law HIPAA Compliance Charting Filing Processing Co-Payments Human Resource Management Organizational Improvements Appointment Scheduling Insurance Billing Procedures CMS1450 UB04 CMS1500 Healthcare Claim Cycle Insurance Verification Interpersonal Professional Communications Business Office Operations Medical Office Procedures Medical Practice Management Systems Practice Structure Leadership & Management Medical Terminology Anatomy & Physiology

EXPERIENCE

Shell– Crab orchard, TN

04/2017-Present

Cashier

Assist customers by providing information and resolving complaints

Assist in processing and replenishing merchandise, monitor floor stock and ensure establishment was clean and inviting

Issue receipts, refunds, credits, or change due to customers

Maintain customer communication throughout the ordering or check out process

Process merchandise returns or exchanges

Provide a positive customer experience through customer care and attention to detail

Receive payment by cash, check, credit cards, or automatic debits, maintain all cash and receipts

Hubbard– Pikeville, TN

04/2015-04/2017

Assembly Worker/Machine Operator

Cleaned Hatchers after pulling chickens Accurately recorded information regarding product testing or production

Ensured and always maintained the flow of production

Identified operation malfunctions and notified supervisor when necessary

Lifted raw materials, finished products, and packed items, manually or using hoists

Loaded and unloaded items from machines and conveyors

Maintained communication with technicians, supervisors, and operators to ensure product quality and to rectify problems

Marked or tagged identification on parts

Operated machinery in a safe and efficient manner while remaining compliant with company procedures

Hilltoppers– Crossville, TN

01/2005-04/2017

Home Health Aide

Assisted family members in caring for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping

Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

Entertained, conversed with, or read aloud to patients to keep them mentally engaged and stimulated. Provided mental and emotional stimulation to patients to ensure continued vitality

Maintained accurate and detailed records of patient care including but not limited to condition, progress, or concerns, to be sustained for review by supervisory staff

Monitored patient condition by accurately attaining and documenting patient vital signs, observing physical and mental status, participation in exercise as well as nutritional ingestion and waste excretion

Planned, purchased, prepared, or served meals to patients or other family members, according to prescribed diets

Provided patients and families with highest level of emotional support and when needed offered instruction in areas such as preparing healthy meals, living independently, or adapting to disability or illness

Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. Provided physical assistance to patients as needed

Supported patients by providing personal services, such as, bathing, dressing, and grooming assistance, utilizing appropriate opportunities to encourage self-care by demonstrating & supporting use of walking aids, special utensils to eat, special techniques as well as equipment for personal hygiene

The Access Program– Jamestown, TN

01/2010-01/2012

Home Health Aide

Assisted family members in caring for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping

Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

Entertained, conversed with, or read aloud to patients to keep them mentally engaged and stimulated. Provided mental and emotional stimulation to patients to ensure continued vitality

Maintained accurate and detailed records of patient care including but not limited to condition, progress, or concerns, to be sustained for review by supervisory staff

Monitored patient condition by accurately attaining and documenting patient vital signs, observing physical and mental status, participation in exercise as well as nutritional ingestion and waste excretion

Planned, purchased, prepared, or served meals to patients or other family members, according to prescribed diets

Provided patients and families with highest level of emotional support and when needed offered instruction in areas such as preparing healthy meals, living independently, or adapting to disability or illness

Supported patients by providing personal services, such as, bathing, dressing, and grooming assistance, utilizing appropriate opportunities to encourage self-care by demonstrating & supporting use of walking aids, special utensils to eat, special techniques as well as equipment for personal hygiene

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2019

Fully accredited, accelerated program providing instruction in healthcare management, leadership skills, business office operations, computer applications, healthcare delivery and accounting systems. Program content includes personnel management, customer service, employee benefits and adherence to healthcare laws, regulations and ethics. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.

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