Medical Dispatcher

TIFFANY LARRY

Houston, TX 346-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Medical Transportation Dispatcher with extensive experience coordinating patient services, handling high-volume calls, and ensuring timely, efficient transportation scheduling. Skilled in dispatch communication, route coordination, and supporting patients with professionalism, empathy, and accuracy in time-sensitive environments. CORE SKILLS

Medical Transportation Scheduling • Dispatch Coordination • Route Planning • Call Prioritization • Real-Time Documentation • Multitasking • Patient Support • Data Entry • CRM & EMR Systems • HIPAA Compliance • Problem Solving • Communication Skills PROFESSIONAL EXPERIENCE

Axion Healthcare (Remote)

Patient Care Coordinator / Medical Transportation Dispatch Support Mar 2020 – Present

- Coordinate non-emergency medical transportation (NEMT) services, ensuring timely scheduling and efficient routing

- Handle high-volume inbound and outbound calls to arrange transportation for medical appointments

- Communicate with drivers and transportation providers to confirm trip details, locations, and schedules

- Monitor transportation requests and provide real-time updates to prevent delays and ensure on-time service

- Verify patient information, appointment details, and eligibility while maintaining HIPAA compliance

- Document transportation requests, dispatch actions, and outcomes accurately in system databases

- Resolve scheduling conflicts and service issues while maintaining a high level of customer care

- Provide clear, empathetic communication to patients in potentially stressful situations Continuum (Remote)

Tier 2 Billing & Escalations Specialist Jun 2020 – Sep 2021

- Managed time-sensitive customer issues, ensuring accurate documentation and timely resolution

- Reviewed and updated account information with strong attention to detail

- Prioritized multiple requests while maintaining accuracy and meeting service expectations

- Collaborated with internal teams to coordinate solutions and improve service outcomes TECHNICAL SKILLS

Dispatch Systems • CRM Systems • EMR Systems • Five9 Dialer • Microsoft Excel • Word • Outlook

• Data Entry Systems

ADDITIONAL STRENGTHS

- Strong ability to manage multiple transportation requests simultaneously

- Effective communication with patients, drivers, and healthcare providers

- Calm and efficient in fast-paced, high-demand environments

- High level of accuracy in documentation and scheduling EDUCATION

High School Diploma or Equivalent

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