Care Coordinator II - Patient Care Advocate
Resume:
CAMELLIA SANDERS
*******************@*****.***
Houston TX 77034
PROFESSIONAL SUMMARY
Detail-oriented and compassionate Care Coordinator II with experience supporting patient care plans, coordinating services across multidisciplinary teams, and ensuring compliance with healthcare regulations. Proven ability to manage high-volume caseloads, communicate effectively with providers and patients, and improve care outcomes through proactive follow-up and documentation. Strong background in customer service, healthcare systems, and patient advocacy.
WORK HISTORY
Sagility Healthcare Care Coordinator / Healthcare Support Specialist 11000 Westmoor Circle, Suite 125, Westminster, CO 80021-2724
● Coordinate patient care plans in collaboration with providers, social workers, and insurance teams
● Conduct outreach calls to assess patient needs, barriers to care, and treatment adherence
● Facilitate referrals, prior authorizations, and follow-up appointments
● Document all interactions accurately in EHR systems in compliance with HIPAA standards
● Identify gaps in care and escalate complex cases appropriately
● Educate patients on benefits, resources, and care plans to improve outcomes VXI Global Solutions LLC / Customer Service Representative 2002 W Loop 289 Acc Rd Lubbock, TX 70407
● Critical thinking
● Data Entry
● Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
● Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
● Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
● Responded to customer requests for products, services, and company information Stenocall Answering Service / Agent,1515 Avenue J, Lubbock TX 77041
● Call management answer, screen, and transfer calls operate multiline systems (PBX, VOIP)
● Information and assisting
● Message handling receive, record, and relay messages (deaf, impaired)
● Technical Support
EDUCATION
Central Texas College, Office Administration,
Certificate of Completion 2002
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