Automotive Service Leader and Trainer

Luna Aiken

Pronouns: she/her

****************@*****.*** 587-***-**** Devon, AB T9G 1X3

Professional Summary

Results-driven automotive service professional with over a decade of hands-on experience in high-volume maintenance environments. Proven leader skilled in supervising teams, optimizing workflow, and delivering fast, high-quality vehicle service while maintaining strict safety standards. Recognized for strong technical knowledge, operational leadership, and the ability to train and mentor staff. Dedicated to efficiency, customer satisfaction, and keeping vehicles running safely and reliably.

Core Competencies

Team Leadership & Supervision Customer Service Excellence Inventory & Supply Management Employee Training & Development Automotive Maintenance & Inspection Fast-Paced Workflow Efficiency Professional Experience

Assistant Manager – Jiffy Lube Devon, AB

July 2014 – Present

• Lead daily shop operations in a fast-paced automotive service environment, ensuring efficiency, safety compliance, and high service standards.

• Train, mentor, and onboard new technicians on maintenance procedures, safety protocols, and customer service best practices.

• Manage inventory levels and order supplies to maintain consistent service operations.

• Perform high-volume vehicle maintenance including oil changes, inspections, and preventative service.

• Maintain a clean, organized, and safety-focused workplace environment.

• Deliver strong customer service while supporting team productivity and operational performance. Education

Barrhead Composite High School – Barrhead, AB

Graduated: 2007

References

Available upon request.

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