Seasoned Customer Service Professional with 10 Years Experience

Tashay Collins

**************@*****.*** 901-***-**** Atlanta, GA

SUMMARY Customer Service professional with 10 years of experience seeking role as Customer Service Rep. Proven expertise in managing consumer calls and resolving disputed items, ensuring high levels of customer satisfaction. Skilled in communication, problem-solving, and maintaining accurate documentation to support seamless service delivery.

WORK EXPERIENCE Terminix Memphis Tn

Account Rep Apr 2024 - Mar 2025

• Managed and maintained a portfolio of client accounts, ensuring high levels of customer

• satisfaction and retention at Terminix.

• Conducted thorough inspections and assessments of client properties to determine pest

• control needs and tailored solutions accordingly.

• Developed and nurtured strong relationships with clients through regular

• communication, follow-up visits, and providing expert advice on pest prevention

• measures.

• Collaborated with the service team to schedule and coordinate pest control treatments,

• ensuring timely and effective service delivery.

• Monitored and analyzed account performance, identifying trends and opportunities for

• additional services or improvements.

• Resolved client concerns and complaints promptly, employing problem-solving skills to

• maintain t

• Maintained accurate records of client interactions, transactions, and contracts, adhering

• to company policies and regulatory requirements.

•

Aston Carter

Eligibility Specialist Feb 2023 - Feb 2024

• Reviewed and processed healthcare benefit enrollment applications for the state of Arkansas, ensuring accuracy and adherence to established guidelines.

• Verified applicant information using Department of Health databases to maintain integrity in the eligibility determination process.

• Consistently met productivity standards by handling an average of 10 cases daily while maintaining a 90% quality control rate.

American Car Center

Data Entry Clerk Unspecified -

Unspecified

• Managed document retrieval and scanning processes, ensuring accuracy and completeness of critical contract elements including signatures, dates, and requisite proof of residency and insurance.

• Maintained rigorous attention to detail while reviewing extensive 52-page contracts to uphold compliance and data integrity standards.

• Collaborated with sales managers to rectify discrepancies in documentation and facilitated the transfer of paperwork to the employment verification team. United States Postal Office

Intake Customer Service Personnel Jan 2022 - Dec 2022

• Conducted thorough verification of applicants' citizenship and educational credentials to maintain integrity and compliance with regulations.

• Executed comprehensive background checks to identify potential security concerns and ensure the suitability of individuals for services.

• Managed meticulous processing and organization of mail, ensuring accurate sorting and tracking for efficient delivery operations. Shelby County Schools

Nutrition-Mobile Support Aug 2018 - Dec 2020

• Ensured accurate and efficient transportation and delivery of daily meal orders, adhering to strict schedules and professional standards.

• Facilitated meal service by preparing and organizing serving lines, maintaining cleanliness and accessibility in all service areas.

• Executed responsibilities in strict accordance with health regulations, upholding compliance with all pertinent food safety and health department guidelines. Youth Patrol

Administrative Assistant Sep 2013 - Jul 2018

• Managed comprehensive client and customer data using Microsoft Excel, ensuring accurate tracking and reporting.

• Developed informational presentations within Excel to elucidate organizational objectives and services offered.

• Maintained operational efficiency by overseeing the functionality of office equipment and coordinating schedules for meetings and appointments. EDUCATION Cordova High School

High School Diploma, Unspecified

Unspecified

SKILLS Communication • Problem-solving • Documentation • Research • Collaboration

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