Customer Service & Medical Interpreter Professional

Kysbel Nicole Tejada

New Bedford, MA **************@*****.***

Objective

Seeking a customer service position in which i can utilize my skills to help me advance in my career . I have learned throughout my education and work experience to make a difference in any work place environment . I am also a medical interpreter and EMT . Energetic home health and awareness of surrounding people, events and facilities. Experience

Federal Emergency Management Agency

Fema Customer Service Specialist

Remote, MA

2024-Present

Assists callers with questions and concerns related to the recent disaster, responds to customer inquiries with active listening using a script as a guide

Utilizes standard technology such as computers, telephone, email and web browsers to complete work tasks.

Refers escalated calls as needed to supervisor.

Records all results from contacts in call center database.

Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.

Responsible for aiding in own self-development by being available and receptive to all training made available by the company.

Southcoast Health

Patient Access Rep

New Bedford, MA

2022-2023

Documenting insurance information, personal information, payment methods

Updating patient files and appointment information

Scheduling medical appointments

Processing payments from patients and handling billing issues between patients and insurance companies

Managing various types of paperwork and other clerical duties

Medical Interpret between patients and providers Tom Hanlon Landscaping

Landscaper

Nantucket, MA

2019-2022

Follows written and verbal instructions from the crew leader and clients.

Plants new flowers, trees, grass, hedges, and bushes.

Maintains gardens and lawns, including mowing, trimming, pruning, raking, and weeding.

Waters plants and lawns and adds fertilizer as needed.

Builds and renovates stone pathways, patios, and ledges.

Loads and unloads equipment and tools into work vehicles.

Drives work vehicles to and from sites.

Adheres to all safety precautions.

Nantucket cottage Hospital

Patient Services Rep/ Medical Interpreter

Nantucket, MA

2018

Greeting and directing patients to examination rooms.

Scheduling patient appointments and making reminder calls

Obtaining patients’ addresses, contact details, insurance information, and medical histories.

Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when

necessary.

Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff

Member.

Holdgates laundry

Customer service Rep and Detail

Nantucket, MA

2017

Receive items from customers and mark them with codes or names

Inspect articles for stains or fabric with special care

Take receipts, do cash register, take payments

Detail the clothes in category, color etc

Nantucket Pharmacy

Petes’s Soda Fountain

Server, barista

Nantucket, MA

2016-17

Opening and closing of fountain

Prep of cash drawer, coffee, food, ice creams

Prep of soft drinks, ice cream, shakes, sandwiches

Verify bill, accept cash

Help train new employees

Nixs

Hostess, bar back, food runner

Nantucket, MA

2016

Greet guests at the door

Seat and present clean menus in a professional and quick manner

Maintaining stocks, change kegs, collect empty glasses

Maintain premises clean, stocking ice

Assists bar, waiters and waitresses, run food from kitchen to tables Jared Coffin House

Front desk agent

Nantucket, MA

2016

Greet guests and welcome them

Check in and check outs

Answer questions, address complaints and give suitable information

Answer all incoming calls and redirect them or keep and distribute messages Faregrounds

Waitress

Nantucket, Massachusetts

2015

Provided guest service, friendliness, and cleanliness

Promptly greeted guests and took orders

Bussed tables and stocked service areas with

Supplies

NT Textile C x A

Secretary, Sales Associate

Concepción de La Vega, La Vega

January 2012 – January 2014

Complete maintenance of workplace with filing of paper work, answering phone calls and providing overall

customer service.

Contacted clients and assisted with customer inquiries or concerns

Broad knowledge of textile industry

Education

Medical Interpreter ( Mi tio .org )

Medical Interpreter Certification

Online, MA, USA

2016-2018

National EMS Institute

Emergency Medical TECH

New Bedford, MA

2023

Universidad Iberoamericana, (CÍBO-UNIBE)

Medical student major

Santo Domingo, Distrito Nacional

Enrolled

9 semesters of Med school completed

Colegio quisqueya, Colegio Juan XXIII

High school Diploma

Santo Domingo, Distrito Nacional

Graduated June 2011

Skills & abilities

• Management

• Problem solving

• Communication

• Leadership

• Excellent communication and organization skills

• Proficient in Microsoft Office

Languages

Spanish: Native

English: Native

Portuguese : Advanced, Fluent

Contact this candidate