Customer Service Leader with Administrative Experience

Jennifer Routzahn

Conway, SC 717-***-**** ************@*****.***

Objective

To provide proven ability to build strong relationships and deliver tailored solutions, resulting in increased loyalty and repeat business. Proficient in Microsoft Office Suite and Complaint handling. Experience

Customer Service Representative (Remote) Scranton, PA 2022-2025

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Proficient of chat handle time and being able to resolve website issues.

• Identified and resolved discrepancies and errors in customer accounts. Administrative Assistant Gettysburg, PA 2016-2022

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• While answering multi-line phone systems, routing calls, delivering messages to staff and physicians and greeting patients.

Education

Southern New Hampshire University 04/2022

Major: Bachelor of Business Administration and Management Minor: Health Administration Skills & abilities

• Management

• Problem solving

• Communication

• Leadership

• Customer Service

• Critical Thinking

• Call Center Experience

• Microsoft Office Suite

• Microsoft Power Point

• Self Motivated

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