Administrative Clerk with 6+ Years of Experience

Tshilidzi Muswubi

Drivers license Code * (own car)

Address: Gauteng, Alberton 1449

E-mail: ***********@*****.*** Mobile: 075-***-****/ 084*******

PROFESSIONAL SUMMARY

Experienced HR & Operations Professional with over 10+ years of experience in Human Resources, administration, and regional operations management. Strong background in recruitment, employee relations, payroll support, compliance, and staff supervision. Proven ability to improve operational efficiency, manage teams, and support business growth.

CORE SKILLS SUMMARY

HR Administration & Employee Relations

Recruitment & Onboarding. Payroll Support

Staff Management & Coaching. Office Administration

Compliance & Labour Relations (CCMA exposure)

Reporting & Data Analysis

Microsoft Office (Excel, PowerPoint,Word, Outlook)

Work Experience

Company Name: World Sports Betting

Position: Assistant Operation Manager

Duration: January 2023 - March 2026

Duties:

Managed branch operations, audits, and financial compliance

Supervised staff performance and handled disciplinary matters

Conducted investigations and ensured regulatory compliance

Assisted HR with recruitment, interviews, and onboarding

Managed staff attendance, leave, and performance tracking

Improved operational efficiency across branches

Verify and balance receipts, send payment.

Focus in branches turnover growth

Process and verify bank deposits and bank payments.

Company Name: Kudi designs Sewing school

Position: HR & Office Administrator

Duration: 2 years (Aug 2020 -Dec 2022)

Duties:

Managing the reception area and looking after visitors

Student Account Reconciliation

Accreditation application with the SETA.

Follow up on students' outstanding payments.

Maintained employee records and HR documentation

Managed recruitment, contracts, and onboarding processes

Handled leave administration and attendance tracking

Supported payroll input and HR reporting

Issued warnings and assisted with disciplinary processes

Managed HR correspondence and compliance documentation

Company Name: Hollywood Sports Book

Position: Area Manager

Duration: 4 years (Jan 2016 to October 2019)

Reason for leaving: Resigned

Duties:

Develop and implement plans to attain forecasted growth/other targets.

Budget Management - Review the regional costs by scrutinizing each Branch's cost and identifying irregularities and trends.

Partner with Marketing to ensure Branches reach their intended financial targets.

Proactively address customer complaints and ensure customer feedback is positive.

Build strong relationships with regular Customers/Punters.

Daily reporting. (Verbal and written). Reduce and resolve audit queries

Managed multiple branches and ensured operational performance

Led recruitment, training, and performance management

Oversaw payroll processes and staff scheduling

Ensured compliance with company policies and labour laws

Resolved customer complaints and improved service delivery

Company Name: Hollywood Sports Book

Position: HR & Office Administrator

Duration: 5 years (Mar 2011 to December 2015)

Reason for leaving: Promoted to Area Manager position

Duties:

Welcoming customers and answering calls.

Doing the roster for team members

Managing the Area manager's diary.

Travelling and accommodation bookings.

Provided full administrative support to management

Managed HR records, contracts, and employee queries

Supported payroll and attendance systems

Coordinated disciplinary hearings and CCMA cases

Scheduled meetings, training, and travel arrangements

ACHIEVEMENTS

Improved staff attendance tracking accuracy

Reduced payroll errors through accurate data verification

Supported successful onboarding of new employees.

Assisted in CCMA-related cases and labour relations matters

EDUCATION & PROFESSIONAL ENRICHMENT

Training institution: Seesa Skills Training

Certificate Obtained: Personal Assistant

Year: 2014

Training institution: Tshwane North College

Certificate Obtained: Certificate in Human Resources Management

Year: 2006

Subjects: N4 (Intro), Human Resources Management

Intro to Computer Practice, Intro to

Personnel Management, Intro to

Communication management and

Intro to Entrepreneurship and Business

Management

N4- Level: Human Resource Management

Personnel Management, Computer Practice

Communication Management &Entrepreneurship& Business Management

Training institution: Muzwali Education & IT Solutions

Certificate Obtained: Computer Literacy Certificate

Year: 2003

Subjects: Intro to windows, MS Word, MS PowerPoint,

MS Excel and intro to internet

School: Luphai Secondary School

Grade: 12 Matric

Year: 2003

Subjects: Biology, Agriculture, Geography, Tshivenda, English

Afrikaans

REFERENCES

Name of a person: Mr Kundani Nevhutalu

Company Name: Hollywood Sports Book

Contact no: 011-***-**** / 072-***-****

REFERENCES

Name of a person: Tshilidzi Tshisikhawe

Company Name: World Sports Betting

Contact no: 060-***-****/ 011***-****

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