Medical Billing Specialist with Healthcare Administration Experience

Meree Pyburn

**** ********* ***** • Dallas, TX **232 • 469-***-**** • *************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional backed by data entry and call center experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Academic Honors Recognition / Honor Roll

1 Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate 2 Customer service skills necessary to communicate effectively with patients and healthcare providers

3 Strong time management skills with ability to establish priorities to meet timelines 4 Attention to detail needed to maintain high levels of accuracy 5 Communication Platforms – Zoom, Skype, MS Teams

6 Microsoft Office Applications – Word, Excel, Outlook, PowerPoint Type 30 WPM KEY QUALIFICATIONS

Medical Billing • Accounts Receivable • Collections • Co-Pay • Deductibles • Co-Insurance • EOBs Revenue Cycle Management • Posting Payments • Government (Medicare & Medicaid) • Third Party Payers

Electronic Health Records (EHR) • Electronic Medical Records (EMR) Managed Care (HMO, PPO, POS) • Workers Compensation Insurance Verification • Insurance Claim Processing • CMS 1500 • CMS 1450 (UB-04) Front Office Operations • Medical Office Procedures • Scheduling Medical Terminology • Anatomy & Physiology • HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2025 Gateway Charter Academy Diploma, 2017

Ultimate Medical Academy – Tampa, FL (12/2023 – 05/2025) Full Time Student: Medical Billing and Coding

1 Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles 2 Electronic health records systems and healthcare claims preparation and submission processes 3 Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems

4 Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims

5 HIPAA rules and regulations related to patient information privacy and security WORK EXPERIENCE

Dallas County Sheriff’s Department – Dallas, TX

03/2020 – Present

Data Entry Clerk / Customer Service – Call Center

1 Enter data into a computer, operate a variety of office machines, and perform other administrative duties

2 Provide accurate and timely information regarding jail-related matters, including visitation and inmate status

3 Access inmate medical forms and evaluate medical concerns and mental health 4 Perform property management tasks, take fingerprints, file documents, handle release and intake procedures, and handle document imaging

5 Maintain logs of activities and completed work and store completed documents in appropriate locations

6 Adhere to policies, procedures, and guidelines, and handle confidential information RemX (Work From Home) – Remote

Call Center Representative (2025 – 2026)

1 Handled high-volume inbound and outbound calls assisting customers with account questions and concerns

2 Provided excellent customer service while resolving issues efficiently 3 Entered and updated customer information in system databases 4 Verified customer details and ensured accuracy of records 5 Followed scripts, policies, and compliance guidelines 6 Maintained productivity and performance metrics in a remote work environment Whataburger – Dallas, TX

06/2015 – 02/2020

Cashier / Customer Service

1 Performed various tasks including food production and serving customers at the front counter 2 Took orders, operated cash register, accepted payments, and made accurate change 3 Ensured accuracy of cash drawer and maintained a clean and organized workstation and guest area

4 Worked in a fast-paced, team environment and communicated effectively with managers and co-workers

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