Operations Leader with 15+ Years in Multi-Unit Retail

Elizabeth A. Saginario

Shelton, CT *****

203-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Results-driven District Operations Manager with over 15 years of leadership experience overseeing multi-unit retail and service operations. Proven expertise in team development, conflict resolution, policy creation, and revenue growth. Known for building high-performing teams, implementing scalable systems, and delivering exceptional customer experiences. Licensed Cosmetologist and SportClips Brand Ambassador since 2015. Seeking to transition extensive leadership and customer-service expertise into a remote customer support or operations role. CORE COMPETENCIES

Customer Support & Client Relations Conflict Resolution & Escalation Management Multi-Location Operations Management Team Leadership, Hiring & Training Policy, Protocol & Handbook Development Human Resources & Employee Relations Performance Coaching & Staff Retention Revenue Growth & P&L; Oversight Process Improvement & Compliance Written & Verbal Communication Microsoft Office Suite POS Systems Remote Collaboration Tools PROFESSIONAL EXPERIENCE

SportClips Haircuts – District Operations Manager / Brand Ambassador Connecticut 2011 – Present

• Oversee daily operations for five locations, ensuring consistency, compliance, and operational excellence.

• Lead hiring, onboarding, training, performance management, and disciplinary actions across all stores.

• Designed and implemented company protocols, employee handbooks, and operational procedures.

• Achieved 30%+ revenue growth through strategic staffing and performance initiatives.

• Serve as SportClips Brand Ambassador since 2015.

• Expert in managing escalated customer concerns and service recovery.

• Conduct regular audits and operational assessments to ensure a consistent guest experience. Regis Corporation – General Manager

Fairfield, CT 2005 – 2009

• Directed daily operations, staff leadership, and customer service.

• Managed scheduling, sales targets, inventory control, and training programs. Joe’s American Bar & Grill – Front of House Manager in Training (MIT) Fairfield, CT 2002 – 2004

• Managed front-of-house operations while completing a Business Administration degree.

• Supported hiring, scheduling, ordering, and disciplinary processes.

• Completed structured MIT leadership development program. General Electric Employee Federal Credit Union – Customer Service Representative / Junior Loan Officer

Milford, CT 1999 – 2001

• Delivered frontline customer service and account support.

• Promoted to Junior Loan Officer supporting loan processing and member relations.

• Transitioned role to complete cosmetology licensure and business education. EDUCATION

Sacred Heart University – Fairfield, CT

Bachelor of Science, Business Administration (Human Resources Concentration) Graduated: May 2007

Housatonic Community College – Bridgeport, CT

Associate Degree, Social Work

Graduated Cum Laude Phi Theta Kappa Honor Society Graduated: August 2022

LICENSES & CERTIFICATIONS

Licensed Cosmetologist – Renasci Academy of Hair, Norwalk, CT (Active since Nov 2002) Public Health License – Cosmetology (Active & Current) PROFESSIONAL DEVELOPMENT

Fred Pryor Seminars:

• Dealing with Difficult People

• Loss Prevention & Shrink

• Team Building & Leadership

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