Administrative Assistant with 12+ Years' Confidentiality Experience

SUMMARY Skilled Administrative Assistant with over 12 years of experience in maintaining confidentiality and delivering exceptional customer service in fast-paced environments. Proficient in data entry, record-keeping, and database management, proven by successful management of sensitive information at North Carolina Health and Human Services. Known for building strong client relationships and fostering trust, bringing a compassionate approach from roles as a Care Giver. Ready to leverage strong organizational skills and dedication to enhance operations in the criminal justice field.

WORK EXPERIENCE

10/7-25-Present ASDS-Pinehurst Elementary School

Work with kindergarten-5th grade until parents pick them up.

Make sure the students stay safe at all times

08/2016 – 12/2024

Administrative Assistant I, North Carolina Health and Human Services

Pinehurst

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Delivered exceptional customer service through prompt responses to client inquiries, effectively addressing concerns, and nurturing strong relationships.

Ensured meticulous record-keeping by conducting diligent data entry and proficient database management for vital company information.

Facilitated remote work operations from 2020 to 2024, enhancing team

communication and productivity.

09/2004 – 08/2016

Administrative Assistant II, North Carolina Health and Human Services

Pinehurst

Operated a multi-line phone system to efficiently route calls, deliver messages to staff, and welcome visitors.

Upheld confidentiality of sensitive information by adhering to strict privacy policies and instituting secure filing systems.

Provided outstanding customer service by promptly responding to client inquiries, effectively resolving concerns, and cultivating strong relationships.

Ensured accurate record-keeping by executing meticulous data entry and

database management for critical company information.

08/2023 – 12/2024

Care Giver, Comfort Keepers

Southern Pines

Supported clients in activities of daily living to promote independence and enhance their quality of life.

Managed household tasks including cleaning, running errands, laundry, and weekly grocery shopping.

Guided

with dressing, grooming, meal preparation, and medication reminders.

Executed light housekeeping duties to uphold cleanliness standards while respecting the patient’s personal space.

01/2023 – 07/2024 Caretaker, Monarch Southern Pines

Delivered compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.

Remained vigilant for potential health issues of clients, responding competently to their needs.

Developed strong rapport with residents and families, fostering trust and promoting open communication.

Monitored and ensured cleanliness, sanitation, and organization of assigned station and service areas.

EDUCATION

08/2021 – 12/2024

UNC Pembroke

Bachelor of Arts, Criminal Justice

Pembroke

08/1998 – 05/2000

Sandhills Community College

Associate of Science, Information Technology/Medical

Pinehurst

08/1996 – 05/1998

Sandhills Community College

Certificate of Technical Studies, Surgical Technician

Pinehurst

SKILLS

Word

Outlook

Respectful

compassionate

Time management

Elderly care

Problem-solving

Customer Service

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