Hospitality Leader with 30+ Years of Success

Newport Beach CA 808-***-**** *********@*******.***

Edward Wyner

Professional Summary

A results-driven hospitality manager with over 30 years in hotel and restaurant operations. Proven ability to lead teams to overachieve in guest satisfaction and drive daily sales over $100,000, through strategic initiatives and team leadership. A successful track record of

increasing guest satisfaction scores and improving service and quality in high-pressure environments.

Skills

•Budget Control •Forecasting

•Time Management •Conflict Resolution

•Leadership Skills •Financial Planning

•Hiring &Training •Customer Satisfaction

Work History

Night Audit/Front Desk Clerk

Baymont by Wyndham/Days Inn Monterey Park CA/Kihei HI July 2022-Oct. 2025

Keep detailed records and receipts of daily financial transactions, hotel ledgers and

credit card transactions

Balance accounts and arrange pre-check and close of day reports

Facilitate no show, discrepancy, and housekeeping reports

Arrange pre-check and close of day reports

Train new hires in front desk operations and pos terminals

Assemble and confirm 3rd party, walk in, phone and online app reservations

Aided in improving Days Inn (top 4%) and Baymont (top 8%) performance reviews

President/Owner

Dragonfly Linen Services Kihei HI Dec. 2012-June 2022

Created cleaning company from first stage to over 20 accounts

Implemented hiring, training, schedule, budget, quality control forecast, purchasing, employee evaluation, inventory control, sales and accounting procedures

Sales/Design/Security

Ceramic Tile Plus Kahului HI June 2010-June 2022

Designed and remodeled custom cabinets for kitchen and bathroom spaces

Created and implemented accurate measurement and design with 20/20 software

Ordered, priced and scheduled installations of approved designs and specifications

Managed special orders and ensure customer satisfaction with aesthetics and functionality of remodel

Assisted with purchasing and inventory control of $500,000 warehouse

Prep Cook

Other Side Restaurant Boston MA Oct.2009-June2010

Prepared fresh menu items for vegan restaurant

Assisted in purchasing, inventory control and quality control

Assistant Manager

Panera Bread Dedham MA May 2008-Feb 2009

Managed a team of 15 employees, generating $55,000 weekly sales

Developed procedures to ensure sales, food preparation, purchasing, budget control, quality control and inventory control

Scheduled staff to secure proper utilization of labor hours

Ensured quality control and promotion of catering operations

Assistant Manager 1

HMS Host, Logan Airport, Boston MA June 2004-Feb. 2008

Responsible for operation of 5 food service locations at 2 airport terminals

Oversaw customer service, sales, budget control, employee training & evaluation

Reported directly to Massport (managing partner of Logan Airport) regarding operations

General Manager

Honey Baked Ham Co. Weymouth, MA June 2000-Jan. 2004

Managed specialized food retailer generating 1.2 million annual sales

Responsible for staffing up to 60 employees, payroll, purchasing, forecasting, sales and marketing, training and evaluation, inventory and budget control

General Manager

Extended Stay America Matthews, NC June 1998-April 2000

Managed 139 room hotel, 1.5 million annual sales, 88% occupancy rate

Responsible for front office operations, payroll, budget control, sales, hire and train employees

employee evaluations, maintenance, customer service

Education: Boston University, Bachelor of Science, Hotel and Food Admin. 1982-1987

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