Seasoned Remote Customer Service Professional with Compliance Focus

Michelle Walker

************@*****.*** 574-***-**** South Bend, IN

SUMMARY

Seasoned professional with 20 years of experience, including compliance-focused roles, seeking a FULLY REMOTE Customer Service Representative position. Proficient in handling sensitive data, streamlining processes, and improving operational efficiency. Expertise in iWork and iOS platforms, honed at companies like Apple, ensures exceptional service delivery.

WORK EXPERIENCE

ScanStat Technologies South Bend,Indiana

Release of Information Specialist Sep 2022

• At ScanStat Technologies, served as a Release of Information Specialist where I meticulously processed requests for medical records, ensured stringent compliance with HIPAA regulations, handled sensitive information with utmost confidentiality, and liaised effectively with healthcare providers and patients to facilitate smooth information exchange.

MRO Corporation

ROI Specialist 2021 - 2022

• Streamlined information requests, ensured timely release in compliance with regulatory requirements.

• Facilitated patient care by swiftly retrieving relevant medical records for physicians, technicians, and staff.

• Enhanced reporting by developing and analyzing daily missing chart information reports, leading to improved operational efficiency.

• Upheld strict HIPAA protocols, securing patient information and ensuring record completeness, accuracy, and regulatory compliance.

U.S. Census Bureau

Census Enumerator 2020 - 2021

• Ensured data accuracy and completeness through regular reviews, thereby reducing errors and enhancing the integrity of collected information.

• Compiled, categorized, and analyzed data from interviews, leveraging computer systems or specified forms for optimum efficiency.

• Upheld confidentiality standards, safeguarding the private information of individuals to maintain their trust and comply with federal regulations.

• Boosted team collection rates by implementing process enhancements, demonstrating adaptability and a commitment to continuous improvement.

Liberty Mutual Insurance

Technical Assistant 2014 - 2019

• Verified and reviewed a variety of source documents, including policies, claims files, and salary data, ensuring information accuracy and completeness.

• Established effective tracking systems and databases, contributing to the organization and accessibility of records and data.

• Leveraged technical expertise to address routine inquiries, coordinate responses, and resolve discrepancies, improving internal and external customer experience.

• Analyzed data trends for process improvements and trained new employees on departmental procedures, tools, and systems, enhancing overall team efficiency.

Golden Tower Cleaning LLC

Office Assistant 2013 - 2014

• Orchestrated the production and delivery of essential documentation within stringent timelines, demonstrating exceptional time management and organizational skills.

• Managed and processed billing transactions and invoices, demonstrating keen attention to detail and accuracy, while independently prioritizing tasks to support office requirements.

• Oversaw comprehensive office management duties, including maintaining and optimizing filing systems, managing supply inventories, and drafting comprehensive correspondence including letters, invoices, and contracts. Enterprise Consulting Solutions

Medical Records Field Technician 2012 - 2013

• Streamlined medical claim audit processes through proficient acquisition and management of pertinent medical records and documents, resulting in optimized data handling.

• Ensured stringent adherence to HIPAA protocols in securing patient information, demonstrating exceptional understanding of regulatory compliance in the classification and coding of substantial volumes of patient data daily.

ACS Xerox Company

Eligibility Specialist 2010 - 2012

• Managed the thorough review and verification of client data from applications to support eligibility determination, preparing case information for state consultant disposition.

• Streamlined communication and interpretation of policies and procedures to applicants, managing a high volume of inquiries and strategically assigning cases for further review.

• Conducted detailed interviews and investigations for public assistance applicants, validating employment data and personal references, and facilitated adjudication interviews for benefits claimants. EDUCATION

James Whitcomb Riley High School

High School Diploma

Jun 2000

SKILLS

Interpersonal Communication • Customer Service • Electronic Medical Records • Insurance • Time Management

• Multitasking • Data Accuracy • Microsoft Office • Active Listening • Customer Support • Teamwork • Phone Administration

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