Account Management & Operations Professional

Thomas Selvaggi

Winter Park, FL *****

******@**********.*** • 407-***-****

Highly focused and detail-oriented account management and operations professional with extensive experience in territory management, customer retention, sales growth, and facility/warehouse operations. Proven ability to manage large portfolios, build strong client relationships, and maintain high levels of efficiency across multiple projects. Known for exceptional customer service, strong work ethic, and consistent revenue generation.

Authorized to work in the U.S. for any employer

PROFESSIONAL EXPERIENCE

Facility Manager

Innovative Concessions Enterprise – Longwood, FL

March 2023 – November 2025

Largest distributor of Dippin’ Dots ice cream in North America.

• Managed warehouse operations, inventory control, and product organization.

• Delivered products across Central Florida, the East Coast, and West Coast regions.

• Drove a 16-ft box truck 100–300 miles per day, four days per week.

• Completed 10–14 delivery stops daily, serving luxury resorts, convenience stores, theme parks, and indoor playgrounds.

• Handled cash and check deposits and ensured accurate payment processing. Porter / Maintenance

Campus Advantage – Orlando, FL

July 2022 – August 2022

• Performed general maintenance for a 10-floor building with 13 rooms per floor plus common areas.

• Assisted maintenance supervisor with supply recommendations and improved maintenance methods.

• Managed inventory of equipment, supplies, and materials. Account Manager

Regitar USA – Winter Park, FL

January 2018 – July 2022

• Managed over 300 rotating electrical accounts nationwide.

• Opened more than 100 new accounts during tenure.

• Increased sales every year; finished 27% above annual quota at departure.

• Oversaw customer retention, account growth, and relationship development. Account Manager

Staples – Maitland, FL

March 2018 – December 2018

• Managed and grew a portfolio of over 1,000 accounts.

• Conducted 40–60 outbound calls and fielded 25+ inbound calls daily.

• Sold office supplies and furniture to corporate clients.

• Attended product training sessions (“lunch & learns”) to stay updated on new offerings.

• Utilized Salesforce for customer notes, history, and pipeline management. Manufacturer Representative

CGMG Enterprises, LLC – Orlando, FL

January 2016 – February 2018

• Conducted sales calls within assigned territory.

• Developed fundraising programs for PTAs, school sports programs, and YMCA organizations.

• Attended PTA and school principal conventions.

• Prospected new retail customers and matched products/services to their needs. Regional Account Manager

Wetherill Associates – Orlando, FL

April 2012 – June 2016

• Managed 100+ customers with annual sales of $8M.

• Built and maintained strong professional relationships with customer personnel.

• Identified new business opportunities and followed up on quotes.

• Analyzed lost sales and implemented corrective actions.

• Traveled extensively to major accounts, trade shows, and technical clinics.

• Provided technical support and ensured prompt resolution of customer concerns. MES / Marine Account Manager

Wetherill Associates – Orlando, FL

April 2010 – March 2012

• Managed 50+ customers generating $3M annually.

• Oversaw forecasting, goal setting, and performance reporting.

• Negotiated pricing, terms, and service agreements.

• Consistently exceeded monthly sales quotas by 5%+. Aftermarket Account Manager

Wetherill Associates – Orlando, FL

February 2006 – March 2010

• Managed 100+ accounts with $40M in annual sales.

• Worked with OE accounts including Delphi, GM, Mercury Marine, and Briggs & Stratton. Regional Account Manager

Wetherill Associates – Orlando, FL

February 2004 – January 2006

• Managed a territory generating $16M in annual sales across WI, IN, IL, KY, OH, and WV. Midwest Account Manager

Transpo Electronics – Orlando, FL

February 2000 – January 2004

• Managed 100+ customers with $10M in annual sales across TX, OK, KS, NE, SD, ND, MO, and AR. Southeast Account Manager

Transpo Electronics – Orlando, FL

August 1994 – January 2000

• Managed 100+ customers with $15M in annual sales across FL, GA, AL, LA, SC, and NC.

• Maintained a 95% client retention rate as part of a three-person team.

• Developed cost-effective programs that increased retention by 20%.

• Conducted forecasting, goal setting, and performance reporting.

• Built strong client relationships and provided ongoing support. EDUCATION

Bachelor of Arts in Journalism

University of Central Florida – Orlando, FL

1991

SKILLS

• Strategic Account Development

• Territory Sales Management

• Sales Forecasting & Reporting

• Customer Service & Retention

• Salesforce, JD Edwards, Baan ERP

• Microsoft Excel, Outlook, Word

• Strong Interpersonal & Communication Skills

• Inventory & Warehouse Operations

• Route Delivery & Logistics

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