Experienced Live Chat and IT Support Specialist with IAM & Desktop

Kathy Briggs – 847-***-****

EXPERIENCE SUMMARY

Diverse background that provides well-grounded and multi-level experience to meet and exceed expected performance demands; Live Chats; SecureID, Remote Access, CRM/Dashboard, ServiceNow, SAP, AS400, IAM, Active Directory, SCCM, Onboarding/Offboarding, Salesforce, Outlook/Exchange, iSeries and Microsoft expert. Focused and results oriented; superior and engaging communication abilities; excellent follow-through abilities; excellent data-entry, organizational, planning, troubleshooting, provisioning and problem-solving abilities; excellent negotiation and analytical skills; established interpersonal and communication skills; proficient in computer applications; able to work effectively and efficiently in a matrix environment.

EXPERIENCE

Meridian IT Inc May 2022 – Present

Data Center Operator

SNOW

SalesForce (Order Entry)

iSeries Data Operational Support

College of American Pathology Feb 2022 – May 2022

IT Senior Analyst (Contract

Set-up/Assign Access to Citrix Remote Desktop, SQL

SNOW

Application/Network Password Resets

AD Activity Directory for Domain Accounts, Set Up/Assign Owner/Access to User Groups

SCCM – Assigned Software Applications via Remote Access when imaging Laptops

Onboarding/Offboarding New Hires

Outlook / Exchange

LifeWorks LLC (FKA Morneau Shepell) Mar 2020 – May 2021

Desktop Support Specialist

Identity Access Management

Imaging/Deploy Laptops

Microsoft o365 – Exchange, SQL

SCCM – Assigned Software Applications via Remote Access when imaging Laptops.

Live Chats

SNOW

Password Resets

AD Activity Directory for Domain Accounts, Set Up/Assign Owner/Access to User Groups

LAN troubleshooting – Ping IP Address – Performed DNS Check. View/confirm virus/Malware protection settings. Power down/restart system. Confirmed re-connectivity.

Insight Global (Reyes Holdings) Jul 2019 – Jan 2022

IT Senior Analyst (Contract)

Identity Access Management

Live Chats

Citrix

o365/Exchange

SAP

SNOW

AD Activity Directory for Domain Accounts, Set Up/Assign Owner/Access to User Groups

Johnson Controls, Inc, Brookfield WI (Apex Systems) Jun 2018 – July 2019

IT Security Analyst (Contract)

Onboarding/Off boarding-Basic De-Provisioning-Re-Provisioning AD

Identity Access Management

SNOW

Network/Application Password Resets

Job Design/Jira/Confluence/ODS/WorkDay/Report2Web Provisioning (Order Entry)

Activity Directory for Domain Accounts, Set Up/Assign Owner/Access to User Groups

Abbott Labs, Waukegan IL Jan 2018 - Apr 2018

Customer Support, HR Associate (Contract)

IAM

SNOW

Manage Inbound Calls; Confirm employee benefit eligibility.

Assign employee benefits for new enrollment period; Assist with Merit increase.

Organization Charts/Employee File/Records.

EDUCATION

4 Years of Undergraduate Studies, North Park College, 1992 to 1996

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