Healthcare Administrative Leader with Patient-Focused Efficiency

MALLY QUINONEZ

Selden, NY ***** 646-***-**** *******@*****.***

CAREER SUMMARY

Oversaw administrative functions in clinical and hospice settings to enhance patient care quality. Directed staff supervision and refined scheduling processes to improve operational efficiency. Cultivated a collaborative environment focused on delivering compassionate healthcare services.

Directed coordination of home health services to enhance patient care delivery. Oversaw scheduling processes to ensure compliance with healthcare regulations and improve operational efficiency. Promoted team collaboration to adapt to evolving patient needs and achieve significant results.

CORE COMPETENCIES

Oversaw scheduling and coordination of

healthcare services to optimize patient flow. Led

initiatives to improve patient relations and enhance service delivery. Supervised staff to ensure

compliance with healthcare standards and best practices. Directed management of electronic health records and electronic medical records systems.

Led training sessions on Microsoft Office Suite to improve team productivity. Oversaw case management operations in hospice and palliative care, ensuring high-quality service delivery. Championed initiatives to boost organizational efficiency and optimize resource allocation.

Developed care plans adhering to HIPAA

regulations to safeguard patient information.

Leveraged bilingual skills in English and Spanish to support diverse client interactions and improve service delivery.

•Oversaw implementation of Citrix and Suncoast technologies to enhance operaional efficiency. Directed training sessions on Microsoft Office Suite applications, including Word, Excel, PowerPoint, Outlook, and Publisher. Managed Epic EHR/EMR systems and database management initiatives to streamline patient data processes. Led efforts in utilizing Visio for effective workflow visualization. Supervised coding practices for ICD-9 and ICD-10 to ensure Medicare compliance. Coordinated staff management strategies to optimize team performance.

PROFESSIONAL EXPERIENCE

Home Health Aide Coordinator / Scheduler / Supervisor, 11/2018 - Present

NORTHWELL HEALTH – HOSPICE CARE NETWORK – Woodbury, NY

•Direct daily operations of home health aide services to ensure high-quality care and enhance client experiences.

•Organize discussions with patients and caregivers to clarify program goals and improve aide placement effectiveness.

•Facilitate teamwork among management to resolve challenging patient cases and optimize staffing operations.

•Manage daily scheduling operations through Citrix and Suncoast systems to optimize workflow processes.

•Direct staff nurses, social worker and team managers allocation of responsibilities to aides in diverse healthcare settings to optimize efficiency in patient care delivery.

•Coordinate scheduling and allocation of aides and vendor agencies to optimize workflow and support service delivery.

•Oversaw staffing assignments to enhance service delivery in nursing homes and healthcare facilities.

•Optimized patient care plan organization and digital management to improve accessibility for healthcare providers.

•Direct contracted vendors agencies to collaborate with their aides, our patients and their families.

Medical Secretary / Administrative Assistant, 03/2000 - 01/2018

PARK AVENUE WOMEN'S HEALTH CLINIC – New York, NY

•Managed surgical procedure scheduling to optimize resource allocation and patient care, focusing on

gynecologic and obstetric operations such as hysterectomies, C-sections, D&Cs, LEEPs, laparoscopies, and endometrial ablations.

•Oversaw the preparation and review of pre-operative documentation, ensuring accuracy in consent forms,

lab results, imaging, and history & physicals. Guided patients through pre-operative and post-operative instructions, clarifying recovery expectations and surgical timelines.

•Facilitated patient scheduling and managed referrals and insurance authorizations to enhance operational

Efficiency.

•Coordinated interactions among patients, physicians, consultants, and laboratory services to enhance care delivery.

•Referrals and insurance authorizations to enhance operational efficiency.

•Coordinated interactions among patients, physicians, consultants, and laboratory services to enhance care delivery.

•Oversaw physician scheduling and calendar management to optimize workflow. Developed and presented weekly reports to enhance operational efficiency. Managed patient billing processes and correspondence to ensure timely payments and co-payment collection.

•Oversaw pre-certification processes for hospital procedures to streamline operations. Collaborated with registration department to enhance efficiency in insurance claim submissions.

•Developed and implemented training programs to ensure new administrative staff understood office policies and procedures.

•Ensured accurate application of ICD-10 and CPT codes for medical procedures and diagnoses to support billing processes.

•Ensured insurance eligibility verification and obtained necessary pre-certifications to facilitate patient surgical scheduling.

Administrative Secretary / Receptionist, 08/1995 - 06/2000

STANLEY M. ISAAC'S CENTER – New York, NY

•Oversaw administrative support for staff, enhancing operational efficiency.

•Developed comprehensive reports for team analysis. Coordinated resources and scheduled meetings to optimize collaboration and did office inventory.

•Facilitated effective communication by coordinating meetings and addressing inquiries from clients and staff.

•Developed comprehensive reports to align team objectives with organizational goals. Supported team operations through responsive assistance with phone inquiries.

•Conducted comprehensive data compilation and analysis to improve overall presentation effectiveness.

•Facilitated onboarding processes for newly hired staff to enhance team integration and operational effectiveness.

•Greeted incoming and outgoing visitors, answered telephone calls and take variety of messages.

Manager / Front Desk Receptionist, 03/1992 - 06/1995

NEWS US INC. – New York, NY

•Oversaw front desk operations to ensure payroll accuracy and promote effective client interactions.

•Streamlined communication processes by responding to telephone inquiries and documenting messages for follow-up actions.

• Facilitated discussions to enhance operational efficiency and optimize staff training programs.

•Prepared company business packages and mailed them out.

EDUCATION

Associate degree: Healthcare Management, 07/2025

Plaza College, Queens, New York, NY

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