Immigration Services Officer II (GS-12)

THERESA YVONNE GREEN

*** *. **** ** ****** City, Mo 64131

Cell PHONE: 816-***-****

E-MAIL: **************@*****.***

AVAILABILITY:

Job Type: Permanent

Work Schedule: Full-Time

WORK EXPERIENCE:

Citizenship and Immigration Services Field Operations Directorate (FOD)

Kansas City Field Office

10320 NW Prairie View Rd

Kansas City, MO 64153

02/18 - Present

Salary: 83,496.00 USD Per Year

Hours per week: 40

Series: 1801 Pay Plan: GS Grade: 12

Immigration Services Officer II (Permanent Appointment)

Supervisor: Nina Miller

Okay to contact supervisor: Yes

Duties and Related Skills:

Grant or deny complex and sensitive applications and petitions for immigration benefits based on electronic or paper applications/petition

Adjudicate family and employment-based applications (Form I-485 and I-130), applications for citizenship and military naturalization (Form N-400, N-600 and N-600K (for children)

Apply the rules of evidence and criminal procedure to protect the constitutional rights of the applicant/petitioner

Conduct more complex interviews of applicants and petitioners to assess credibility and elicit statements

Analyze information gained from interviews to identify facts and considerations that form the basis to determine the applicant’s eligibility for the benefit being sought

Exhibit and understand ethical standards relating interviews and the proper treatment of individuals interviewed including impartiality

Interpret, apply, and enforce the Immigration and Nationality Act

Use available electronic systems to process applications and petitions through verification

Use government systems to perform security checks in accordance with applicable DHS/USCIS laws and policies

Conduct security checks and help Federal law enforcement agencies to identify individuals who are ineligible for immigration benefits due to national security, public safety, or other legal grounds

07/2013 -02/2018

Salary: 47,923.00 USD Per Year

Hours per week: 40

Series: 1801 Pay Plan: GS Grade: 9

Immigration Services Officer I (Permanent Appointment)

Supervisor: Elaine Howlett

Okay to contact supervisor: Retired

Duties and Related Skills:

Provide customer service to all applicants, attorneys, non-profit immigration liaisons and other agencies daily by offering instructions, guidelines, and feedback in both verbal and written communication in a clear and concise manner

Grant or deny complex and extremely sensitive applications and petitions for immigration benefits based on electronic or paper applications/petitions

Research, identify and interpret suitable immigration laws, regulations, and procedures in order to make adjudication decisions

Use a variety of electronic systems and databases to verify information for adjudication reviews and decisions as well as accurately updating databases with pertinent information

Ensure required supporting documentation are included in all application packages and determine applicant credibility, analyze evidence, and apply statutory requirements, regulations and judicial as well as administrative precedents

Assist individuals applying for immigration benefits which includes analyzing documents for authenticity as well as resolving a variety of problems requiring an extensive knowledge in immigration policies, processes, and systems, while also ensuring compliance with applicable United State Customs and Immigration Services (USCIS) regulations and procedures

Resolve complaints and concerns of customers in a professional and effective manner not requiring referral to higher authority and recommending solutions for those referred to higher organization levels

Make determinations on non-sensitive, routine immigration benefits and answer general to complex case-specific immigration questions from customers at the USCIS information counter for individuals from diverse backgrounds, at a level that can be easily understood by all audiences

Perform preliminary examinations of all applications and petitions for immigration benefits as well as analyzed documentation to identify applicants who are ineligible for benefits due to legal regulations, public safety, or national security reasons

Methodically plan and organize daily workload as well as manage time efficiently to ensure all cases and assignments are completed in a timely manner

Review and analyze contents of records and databases

Make accurate, timely updates to local databases to track workload and indicate the current file location to reflect all immigration related actions and biographical data in documented files.

Maintain accurate daily and monthly statistical reports

Train new Immigration Service Officer I (ISO1s)

Serve as the Special Emphasis Project Manager for the Kansas City Field Office which requires assisting the office with coordinating special observances

Citizenship and Immigration Services Field Operations Directorate (FOD)

Kansas City Field Office

9747 NW Conant Ave

Kansas City, MO 64153

09/2012 – 07/2013

Salary: 31,315.00 USD Per Year

Hours per week: 40

Series: 1802 Pay Plan: GS Grade: 5

Immigration Services Assistant (Permanent Appointment)

Supervisor: Claudia Beeker

Okay to contact supervisor: Deceased

Duties and Related Skills

Serve as the records liaison with other Department of Homeland Security (DHS) components and third-party agencies

Pre-screen various applications and submissions by U.S. Customs and Immigration Services (USCIS) customers and accuracy, completeness of initial supporting documents and eligibility for benefit

Perform analysis on files, reports and information systems and databases

Analyze incoming requests for expedited services and provide expedited services as appropriate

USCIS TRAINING and PROGRAMS:

Immigration Basic Officer Course 2013

Frontier District Career Coaching Program 2021

LINKUP@USCIS 2022

Adjunct Instructor for the ISO 2301-B Basic Course at the NBC (October 2 – November 9, 2022)

HAB Detail (March 6 – September 2, 2023)

JOB RELATED AWARD and RATINGS:

• Exceeded Expectation level during time as an ISO1 (2018)

• Cash awards for performance:

•Time off award for performance

•USCIS Academy Certificate of Appreciation

EDUCATION:

Kaplan University – Online, Fort Lauderdale, FL

Master’s Degree 05/2016

GPA: 3.73 of a maximum 4.00

Credits Earned: 55 Semester hours

Major: Master of Public Administrations

Honors: Cum Laude

Kaplan University – Online Fort Lauderdale

Bachelor’s Degree 03/2013

GPA: 4.0 of a maximum 4.0

Credits Earned: 180 Semester hours

Major: Human Services Administration

Honors: Summa Cum Laude

MILITARY EXPERIENCE

Retired after 28 years of Military Service in the U.S. Army Reserves as a Lieutenant Colonel

Security, Plans, and Operations Officer

Duties, Accomplishments and Related Skills:

Develop, coordinate, prepare and issue guidance, policies, programs, estimates, studies, orders, plans and procedures for matters pertaining to operation and physical security; intelligence and counterintelligence operations, communications; organization readiness and training in peacetime and wartime

Support the policies, procedures, and priorities of the Commander, 326th ASG

Plans Officer

Duties and Related Skills

Coordinate and supervise the execution of current and future operations for the command

Organize and track Overseas Deployment Training (ODT) missions that are tasked to the brigade

Upon mobilization, deployment and assignment to a warfighting US Army Corps or Joint Task Force, plan and coordinate the Brigades Civil Affairs missions

Brigade Operations Officer G-3

Duties Related Skills

Operations Officer for a Civil Affairs (CA) Brigade which consists of a Brigade Headquarters and three CA Battalions

Responsible for the execution of the operations of the brigade G-3 section

Ensure that all operational suspense’s are met, and deployments executed in a timely manner

Assist the commander and assistant chief of staff (ACofS) G-3 in the formulation, preparation and review of the Yearly Training Guidance, Brief, Plan and Calendar

MILITARY AWARDS

Iraq Campaign Medal w/Two campaign stars

Bronze Star Medal

Meritorious Service Medal

Army Commendation Medal (4th award)

Army Achievement Medal (2nd award)

AFFILIATION / VOLULNTEER ACTIVITIES

Reserve Officer’s Association (Life Member)

Veteran’s Foreign Wars Post 7356

Golden Key International Honor Society

National Society of Collegiate Scholars

SALUTE Veteran’s Honor Society

REFERENCES: Indicates professional reference

Penny Schorer, U.S. Citizenship Immigration Services, Immigration Analyst

816-***-****, *****.*.*******@*****.***.*** Carl Williams, International Business Corporation, Engineer

913-***-****, ******.@**.***.*** Teddi Scott, Social Security Administration, Customer Service Representative

866-***-**** x12131

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