Emergency Department Access Specialist and Office Manager

Diane Booth 516-***-****

************@*****.***

EXPERIENCE

Northwell at Glen Cove Hospital, Emergency Department, Glen Cove – Access Service Representative October 2018 - September 2024

● Gathering all patient’s initial information for triage and registration. (First point of contact of a Patient in a hospital facility)

● Complete patients registration, gathering and/or verifying demographics, insurance and emergency contact, as well as discharge the patient’s

● Manage patient’s medical records, answer billing questions and facilitate communication regarding patient’s cases and status across interdisciplinary healthcare team.

● Performing all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information.

● Ability to work comfortably and efficiently within a challenging and changing environment, exercising flexibility and teamwork. Working closely to the demands of Doctor and PA’s needs.

● Run estimates, calculate and collect patient’s copayment and/or coinsurance.

● Proficient in Invision, Medeanalytics, Sunrise, Healthpay 24.

● Answering very hectic phone system along with meeting demands pleasantly of all callers needs.

● Input and keep track of all PCR reports.

Certification Center NY, Flushing—(Medical Training Facility) Office Manager June 2009 - August 2020

SKILLS

Supply Management

Informing others

Tracking budget expenses

Delegation

Managing processes

Supervision

Developing standards

Promoting process improvement

Inventory control

Reporting skills

●

●

●

●

●

●

Maintains office services by organizing office operations and procedures; controlling correspondents; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.

Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

Completes operational requirements by scheduling and assigning employees; follow up on work results.

Contributes to team effort by accomplishing related results as needed Verify students’ medical credentials

Manage and coordinate billing for students

Medical Billing Services, Glen Cove, NY- Medical Biller January 1991- February 2005

● Verify insurances

● Manage and coordinate billing for patients

● Administer an active company/wide database of patient and insurance information

● Encrypt medical service charges using ICD-9 code system

● Expertise in all commercial, private, and manage care insurance programs North Shore Day School, Glen Cove, NY — Teacher Assistant September 1998 - August 2012

● Assist in developing lesson plans based on state requirements and specific needs of each child.

● Collaborate with teachers to monitor the development of each child.

● Understand the teacher’s routine when it comes to developing a lesson plan and running the class in the event that the teacher is absent on a particular day.

● Work with children in the classroom to promote their learning and development.

● Communicate with parents and keep them informed on their child's development and any changes to the regular day to day schedule. Suburban Technical Institute, Hempstead, NY — Medical Assisting November 1997 - July 1998

● Medical Assistant Program

References provided upon request

Contact this candidate