Customer Service Specialist with Sales Focus
Resume:
Jose Diaz
*** ****** **, *** ****** City, Texas, 78582, US
*********@*****.***
Trained in document review, working with internal and external parties, and independently resolving routine and challenging concerns. I use well-practiced and thoughtful listening and speaking skills. I have a team-oriented mentality and a commitment to customer satisfaction, business needs, and sales excellence, I am efficiency-driven and organized.
In dealing with a variety of issues, I am is meticulous, resilient, and adaptable. Dedicated and detail-oriented with multitasking, follow-through, and problem-solving experience gained during [20 +] years in customer service and support.
Proficient at listening to customers, meeting productivity goals, and staying current on company offerings. Excellent interpersonal skills and a friendly demeanor. Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly. Passionate about ensuring long-term customer satisfaction by providing exceptional service and support. Capable of detecting and resolving issues, promoting new products, and exceeding sales targets. Provides feedback to management and communicates trends and recommendations to customers. Solid team player with an outgoing, upbeat demeanor and a track record of building rapport with clients. Excellent computer skills and telephone etiquette as required. When dealing with customers, I am poised and calm under pressure and capable of reassuring them. Dependable, self-motivated, and looking to apply my experience to any role. I am a service-oriented entity with unrivaled customer service, task prioritization, and time management skills. Bilingual in [English / Spanish ]
Canine anatomy knowledge
Pet charting information
Customer service
Medical terminology knowledge
Good listening skills
Professional telephone demeanor
Strategic sales knowledge
Cold calling
Microsoft Office
Cornerstone
IDEXX
Safety measures
Creative problem solving
Order fulfillment
Positive learning process
Sales
Territory Sales Experience
File/records maintenance
Sales expertise
Time management skills
Warehousing functions
Shipping procedures understanding
Heavy lifting
Stocking and replenishing
Data entry
CRM
Client-focused
Customer needs assessment
Customer satisfaction
Excellent communication
Route dispatch
Results-oriented
Computer literate
Multi-Task Management
Detail oriented
Typing
Word
Excel
Filing / Paper management
Critical thinking skills
Quick learning skills
Customer service skills
Self motivated
Strategic planning and scheduling skills
Verbal and written communication skills.
Professional phone skills
Radiologic Technology - Some college (No degree)
The College of Health Care Professions - McAllen, TX High School - 1993
Rio Grande City High School - Rio Grande City, TX
Customer Service Representative Agent - February, 2020 to April, 2023 Humach - Rio Grande, TX
Entered customer interaction details to track requests, document problems, and record solutions offered. Assisted customers by answering questions, responding to inquiries, and handling phone requests in an average. Provided customers with advice and assistance, paying special attention to their specific needs or desires. Answered customer calls promptly to avoid long wait times on hold. Helped customers open and activate new accounts by providing information about charge card and loyalty program. Gathered customer feedback and made process changes in order to exceed customer satisfaction goals. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Customer requests for products, services, and company information were handled by me. Double-checked the data's accuracy and integrity.
Entered data into the system, including payments, account information, and call logs. Answered a steady stream of customer calls with up to [ 50 ] calls in queue per minute. Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries. Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems. Professional Summary
Skills
Education
Work History
Contract work - home/commercial remodeling - January, 2020 to Present Self Employed - Rio Grande City, Texas
Collected measurements and marked locations as part of the project preparations. Scaffolding, braces, shoring walls, and other temporary structures were erected and dismantled by me. Followed all safety regulations on job sites to keep accidents to a minimum. Calculated the materials required for each shift and loaded vehicles with supplies and equipment. Gathered and disposed of work site debris to eliminate safety hazards and increase team productivity. Participated in the negotiation process by offering suggestions for appropriate contractual provisions. Ensured the safety of the team by directing traffic around and within the site. Moved materials and increased job efficiency by operating equipment. Closely monitored coworkers, tasks, and construction areas to minimize safety accidents and maximize productivity. Assisting project managers with contractual issues relating to site acquisition. Learned basic carpentry, painting, and plastering skills, among other construction trades. I'm in charge of providing contract management support. Organized materials, tools, and equipment to ensure that team members had what they needed. Veterinary Technician - September, 2018 to January, 2020 BluePearl Pet Hospital - San Antonio, TX
Gave [PO ], [SQ], and [IV] medications to animals in treatment on a regular, scheduled basis and kept track of any changes in their health. Exam rooms were cleaned, restocked, and organized by me. Cleaned and disinfected exam rooms, equipment, and kennels to prevent the spread of disease, control odors, and maintain a healthy environment.
Assisted Doctors and other Technicians in performing basic exams and tests for all species of patients, such as canines and felines. Used Cornerstone to process new patients and update client records with key information Provided excellent customer service to owners by answering questions about animal health and educating them about good animal care practices.
Used an effective bathing and grooming procedure for dogs to remove dirt, loose hair, parasites, and hair mats. Created estimates for care, presented invoices to clients, and collected payment. Assisted a veterinary surgeon with surgeries and procedures on domestic animal species. Gave medications to animals in treatment on a regular, scheduled basis and kept track of any changes in their health. Prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics were all administered by me. Used skin scraping, impressions, and other non-surgical methods to collect and prepare tissues, cellular, and microbiological samples. Used an ultrasonic scaler to clean my teeth.
Bathed and dipped dogs with mange or parasitic infestations, as well as applying itch-relieving medications. Greeted pet owners and conducted intakes to go over the range of services available, outline costs, and determine the animal's special needs while in care.
Tear production testing, topical anesthetic application, fluorescein staining of the cornea, and tonometry were among the ophthalmological procedures I performed.
Talked to customers about lodging, grooming, daycare services, and pricing, as well as cross-selling dog treats, pet food, and toys. Communicated effectively with clients via phone and text to determine appropriate pickup times. Animals were implanted with subcutaneous identification microchips. Gathered and prepared specimens and samples for analysis by a third-party laboratory. Took in information about the pet's health, behavior, potential allergies, and other details in order to provide complete records and methods of owner contact.
Lifted dogs of various weights and breeds for bathing and grooming services on a daily basis. Swept and mopped floors, cleaned kennels and runs, and emptied trash to reduce the risk of infection among people and animals. Used IDEXX to diagnose diseases and conditions by analyzing bloodwork and sample results. Used x-ray to perform imaging.
Placed an endotracheal tub to deliver oxygen and anesthetic gas to patients who needed inhalant anesthesia during surgical procedures. Conducted interviews with clients to determine the reason for their visit and to document their concerns. Examined paws, ears, and eyes for injuries or infections and immediately informed customers of any problems upon check-in. Veterinary Technician - October, 2007 to August, 2018 Becker Animal Hospital and Pet Resort - San Antonio, TX Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
Took care of the animals by feeding, walking, and bathing them. Cleaned and disinfected exam rooms, equipment, and kennels to prevent the spread of disease, control odors, and maintain a healthy environment.
Assisted in performing basic exams and tests for all species of patients. Provided excellent customer service to owners by answering questions about animal health and educating them about good animal care practices.
Greeted customers and directed pets to holding kennels or group play areas when they arrived. Used an effective bathing and grooming procedure for dogs to remove dirt, loose hair, parasites, and hair mats. Created estimates for care, presented invoices to clients, and collected payment. Assisted a veterinary surgeon with surgeries and procedures on a wide range of domestic and exotic animal species. Gave medications to animals in treatment on a regular, scheduled basis and kept track of any changes in their health. Prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics were all administered by me. Used skin scraping, impressions, and other non-surgical methods to collect and prepare tissues, cellular, and microbiological samples.Assisted veterinarians during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments. Used an ultrasonic scaler to clean my teeth.
Bathed and dipped dogs with ange or parasitic infestations, as well as applying itch-relieving medications. Greeted pet owners and conducted intakes to go over the range of services available, outline costs, and determine the animal's special needs while in care.
Took in information about the pet's health, behavior, potential allergies, and other details in order to provide complete records and methods of owner contact.
Administer medications, vaccines, and treatments as directed by the veterinarian. Assisted the veterinarian during medical and surgical procedures. Assisted the veterinarian with wound care, vaccine administration, and surgery. Used a gentle approach for anxious pets, clipping nails and trimming hair around pads and paws. Remained vigilant to environmental conditions to ensure the safety of dogs. Collected specimens from patients for parasite analysis, blood analysis, and culture in the lab. Swept and mopped floors, cleaned kennels and runs, and emptied trash to reduce the risk of infection among people and animals. Used IDEXX to diagnose diseases and conditions by analyzing bloodwork and sample results. Kept accurate pharmacy records and test logs for controlled drugs, anesthesia, feces, and heartworms. Used x-ray to perform imaging and interpret results. Kept track of the animals' health and behavior by looking for urine and feces, performing weight checks, and observing appetite during feeding. Swabbed my ears to remove wax and dirt, as well as any excess hair, in order to allow air to circulate freely and prevent infection. Euthanized patients who were near death.
Examined paws, ears, and eyes for injuries or infections and immediately informed customers of any problems upon check-in. Department Lead - October, 1995 to October, 2010
Cardell Cabinetry - San Antonio, TX
Was in charge of the team's schedules, department projects, and quality control. Led the department in the absence of the department manager. Used positive motivational techniques to engage employees in business processes. Presided over department meetings that discussed new implementations, problem-solving, and other operational issues. Was in charge of personnel, training, and labor relations. Evaluated employee performance and devised strategies for improvement. Was in charge of inventory management and supply rotation. Kept track of everything.
Manufactured cabinets and cabinet parts for assembly. Prepped and painted cabinet parts and accessories. Performed shipping and receiving duties.
Operated warehouse machinery.
Operated forklift
Kept track of inventory.
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