Healthcare Operations Leader with 15+ Years Experience

Olivia Polychroni

313-***-**** ***********@*****.***

Healthcare Operations Manager / Administrator

Professional Summary

Results-driven Healthcare Operations Manager and Administrator with 15+ years of experience in home healthcare leadership and office operations. Proven success in staff management, workflow optimization, patient intake coordination, budgeting, and regulatory compliance. Strong communicator and problem-solver focused on efficiency, productivity, and high-quality patient-centered service.

Professional Experience

Administrator / Operations Manager

Home Care Wellness, LLC — November 2016 to Present

• Oversee daily clinical and business operations

• Hire, train, and manage multidisciplinary healthcare staff

• Supervise staff schedules, performance, and productivity

• Improve workflow processes to increase operational efficiency

• Monitor budgets, expenses, and cost controls

• Order and maintain medical supply inventory

• Ensure compliance with company policies and healthcare standards

• Coordinate communication between departments

• Track operational productivity and performance metrics

• Resolve operational issues quickly and effectively

• Maintain organized administrative and documentation systems Office Manager / Intake Coordinator

Professional Home Health Care — 2010 to 2016

• Managed daily office operations and staff scheduling

• Supervised administrative staff and improved workflow efficiency

• Coordinated patient intake, referrals, and admissions

• Verified insurance eligibility and authorizations

• Communicated with physicians, nurses, and case managers

• Maintained patient records and compliance documentation

• Processed new patient paperwork and care plans

• Supported billing and insurance coordination

• Ensured regulatory compliance with home health standards

• Resolved patient and staff concerns professionally

• Trained new employees on office procedures

• Managed supplies, files, and office systems

Education

Associate of Science (General Studies) — Completed Currently pursuing Nursing Degree

Certifications & Licenses

• Certified Nursing Assistant (CNA), 2015 – Present

• CPR Certification — Current

• Phlebotomy Certification — Completed 2019

Core Skills

Operations & Administration

Healthcare operations management • Budget oversight • Workflow improvement Scheduling & staff coordination • Inventory control • Policy compliance Administrative organization • Productivity tracking Computer Skills

Microsoft Office (Word, Excel, Outlook, PowerPoint) Electronic records & data management systems

Scheduling and workflow software

Email and virtual communication tools

Data entry and reporting

Basic troubleshooting and tech support

Leadership Skills

Team supervision • Staff training & mentoring

Clear communication • Problem-solving & decision-making Time management • Conflict resolution

Delegation & organizational leadership

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