Customer Service Specialist with Problem-Solving Focus

Jodi Cirigliano

*****************@*****.*** AVON LAKE, OH, US 440-***-****

WORK HISTORY

Customer Service Representative at Amazon

March 2023 - February 2025 (2.5 Years)

Conducted regular follow-up calls with customers after resolving their issues. Collaborated with sales team members to stay current on inventory levels and resolve item issues. Provided top quality control and eliminated downtime to maximize revenue. Resolved complex problems by working with other departments to provide solutions that meet customer needs. Customer Care Representative at Discount Drug Mart February 2022 - February 2023 (1.5 Years)

Engaged in conversation with customers to understand needs, resolve issues and answer product questions. Recommended potential products or services after analyzing customer needs. Resolved customer complaints promptly and professionally. Activities Director at Kemper House

January 2021 - January 2022 (1.5 Years)

Organized group outings to local attractions such as museums, parks, and theaters. Organized services such as transportation, event security and catering. Designed and led activities in crafts, music and sports. Interacted with patients and families by addressing questions and concerns. EDUCATION

Cuyahoga Community College - Associate Degree

Graduated 1970-01-01

Psychology

Bryant And Stratton College - Associate Degree

Graduated 2023-01-01

Human And Social Services

SKILLS

Assertive, To complete

Social Work, To complete

Customer Service, To complete

Communication, To complete

Customer Satisfaction, To complete

Customer Demand Planning, To complete

Sales, To complete

Psychology, To complete

Problem Solving, To complete

Maintenance, To complete

Measurement and Metrology, To complete

Quality Management, To complete

Training Activities, To complete

Upselling, To complete

Scheduling, To complete

Coordinating, To complete

Success Driven, To complete

Hardworking And Dedicated, To complete

Receptive, To complete

LANGUAGES

English, Native/Bilingual

SOCIAL NETWORKS

Other, https://bold.pro/my/jodi-cirigliano-250*********/581r

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